Virtual Desktop Infrastructure: It's Here # 13NTCvdi

1. Virtual Desktop Infrastructure: It's Here #13NTCvdi Sam Chenkin

2. To inspire and empower nonprofits to use technology to better serve their communities.

3. Agenda Components of Non-Profit Information Systems Use Cases for Remote Desktop Solutions Comparison of Remote Desktop Solutions Overview of Virtual Desktop Environments Understanding the Costs Questions Tech Impact | Proprietary and confidential | Not for distribution

4. Scope We are focusing on cloud solutions rather than on premise solutions since they are more accessible for small organizations Less IT knowledge is needed Lower implementation costs Lower maintenance costs Predictable costs

5. Terms Remote Desktop Microsoft Remote Desktop Services Desktop as a Service (DaaS) Virtual Desktop Infrastructure (VDI)

6. Components of your network

7. Breaking It down • One size fits all • Commodity Services • Limited end-user changes • Significant and Immediate Cost Savings SaaS File Sharing Desktops • Custom solution • Built just for you • Long term cost Savings IaaS Communication Phones App Servers

8. Types of Cloud VS Native Cloud Service (SaaS) Hosted Infrastructure (IaaS)

9. Wait, we still need desktops? • Still need some kind of endpoint to access cloud services • Need to provide a standardized access experience for all users, even if their data is in the cloud • Need to protect your data by managing a user’s endpoint (you don’t know what they do with their personal computers) Desktops

10. Wait, we still need Application servers? • It’s expensive and risky to manage on-premise servers • On-premise servers don’t work well for geographically distributed organizations • Many database solutions don’t have a native cloud alternative (Quickbooks Non-Profit ≠ Quickbooks Online) • Those that do are often difficult to move to and require extensive customization App Servers

11. Solution A: cloud servers • Problem? • Databases and other solutions designed to run on servers usually don’t work well over an internet connection App Servers

12. What works well over an internetconnection? App Servers

13. Solution B: Remote Desktop • Desktops live on the same network as the cloud server, only the screen and keyboard/mouse information is transmitted App Servers

14. Why else? • Difficulty managing physical desktops • Cost of maintaining / purchasing new desktops • Risk of utilizing donated / refurbished desktops • Need for more control over the end user experience Desktops

15. Why Not? • Not necessarily less expensive than on-premise desktops, particularly for high-performance applications • Not well suited for video chat / video watching • Peripheral compatibility issues • Complicates licensing Desktops

16. Uses cases for Remote Desktop

17. We don’t need our own desktops • All our data and all of our applications are web-based and do not require any desktop software (Google Drive / SharePoint) • AND/OR • Our users are savvy enough to maintain their own personal access device (1 and 2) or 2

18. We just need on-premise desktops • We use applications that aren’t web-based (Outlook, MS Office w/ Google Drive or SharePoint) • BUT • All our data is hosted in native-cloud applications that function well over an internet connection • AND • We have no problem maintaining physical desktops 1 and 2 and 3

19. We need on-premise desktops & Cloud servers We use legacy applications that require a dedicated server BUT These legacy applications work well over an internet connection (either web-based or with a VPN) AND We have no problem maintaining physical desktops 1 and 2 and 3

20. We need Remote desktops & Cloud servers We use legacy applications that require a dedicated server AND These legacy applications do not work well over an internet connection AND/OR We don’t want to manage physical desktops (1 and 2 and 3) or 3

21. Questions

22. Comparison of Remote Desktop Solutions

23. Terminal services • Multiple users share the same underlying OS.

24. Hosted Virtual Desktop (VDI) • Each user has a dedicated (usually) Win 7 virtual desktop

25. Client-SideVirtual Desktop (VDI) • Each user’s machine runsa virtual desktop synced periodically to the cloud

26. Questions

27. Overview of Virtual Desktop Environments

28. The VDI Network

29. Access Devices

30. Peripherals

31. How Virtual Desktops Work

32. Settings In Detail • Applications • Windows Updates • HKLM • Licensing • HKLU • AppData Local • AppDataLocalLow • Public Profile • App Data Golden Desktop Folder Redirection VDI Software • Computer Settings • User Settings • Security Settings Group Policy

33. Desktop RefresH

34. Desktop Recompose

35. Questions

36. Understanding The CostS

37. Building it Locally Traditional Build-out Appliance

38. Cloud Based Who Isn’t an Option • Microsoft • Amazon • Rack Space Can’t use “SPLA” licensing Not enough time yet for many organizations to build from scratch Need to support end users Who Is • Desktone • Local / Regional Providers

39. Components of Pricing

40. What You’ll need on-site • Access Devices • Network Printers? • Security Appliances? • Servers? Less support but potentially more advanced support

41. Calculating ROI • Monthly DaaS Cost • Upfront hardware • Ongoing access device • Effective monthly desktop/server costs • Support costs • Support costs • Support costs

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