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Process for Requested Modifications to Performance Measurements and Performance Assurance Plans

Process for Requested Modifications to Performance Measurements and Performance Assurance Plans. One or Multiple CLECs. Service Management. Other Qwest Organization(s). Identify PID/PAP Issue(s) & Communicate with Qwest. Qwest Identifies PID/PAP Issues. Access Request Form from Website?.

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Process for Requested Modifications to Performance Measurements and Performance Assurance Plans

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  1. Process for Requested Modifications to Performance Measurements and Performance Assurance Plans One or Multiple CLECs Service Management Other Qwest Organization(s) Identify PID/PAP Issue(s) & Communicate with Qwest Qwest Identifies PID/PAP Issues Access Request Form from Website? Discuss Issues with CLEC(s) Yes No Does the Issue Require a Request for Modification? Resolve with Customer Employing Other Processes Resolve with Qwest Employing Other Processes No Complete RM-PID/PAP and Send to Qwest Service Management Yes Complete RM-PID/PAP and Send to Qwest Service Manager Complete RM-PID/PAP and Send to Qwest Service Manager Provide Request Form to Modify a PID/PAP Acknowledge Request Log Request Review Request for Completeness (target within 5 business days) Is the RM-PID/PAP Complete? Yes No Describe Deficiencies & Provide to CLEC(s) (target within 1 business day) Discuss Issue(s) Understand Issues Research Impacts Work with Svce Mgmt to Schedule & Prepare for Meeting Schedule Meeting(s) with CLEC Community Provide Agenda & Meeting Materials, as Appropriate Work with Qwest to Schedule Meeting(s) Work with Qwest to Schedule Meeting(s) Prepare for & Attend Meeting(s) Prepare for & Attend Meeting(s) Prepare for & Attend Meeting(s) Go to Page 2 Go to Page 2 Go to Page 2 Go to Page 2 Page 1

  2. Process for Requested Modifications to Performance Measurements and Performance Assurance Plans (continued) One or Multiple CLECs Service Management Other Qwest Organization(s) From Page 1 From Page 1 From Page 1 Conduct Meeting(s) Discuss Proposed Changes Share Information Reach Agreement Identify Disputed Issues Notify State Commission Staffs of Subsequent Meeting(s) after Initial Discussion(s) Post Agreements on Website & Send Notification to CLEC Community & State PUC Staffs Agreement Reached? No Yes Yes File Amended Exhibit(s) B and/or K with State PUCs as Appropriate Post Disputed Issues to the Website Raise Disputed Issue with State PUC(s) as Desired Raise Disputed Issue with State PUC(s) as Desired Stop Process Page 2

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