Innovative services in Estonia

1. Oslo 12.10.2007 Innovative services in Estonia Monika Saarmann Specialist in Charge of Information Society Division Department of State Information Systems (RISO) Ministry of Economic Affairs and Communicationsmonika.saarmann@riso.ee www.riso.ee

2. AGENDA • What we have? • Some statistics • What is the problem? • Innovative services

3. What we have? • Estonian Registers and Databases • Cross-usage of databases (registers) • Secure data exchange layer X-Road • ID-card • Register of registers (RIHA) • Other support systems • Relatively young ICT systems • Good telecom infrastructure and eBanking • Flexibility of small country • Estonian Information Society Strategy 2013

4. Databases / information systems Public sector Private sector Documents repository Vehicle Register Document record management systems IS of infrastructure enterprises Banks Population Register Health Insurance Register National Pension Insurance Register Document record management systems Security server Security server Security server Security server Security server Security server Security server Security server Internet X-road Security server ID – card Security server Security server :: … :: Central server I Central monitoring :: E-institution – institution view :: National Databases Register http://www.riik.ee/arr/ HelpDesk :: E-county – county view :: :: Governmental Portal – Your Estonia :: Institutional view of Thematic view of the state the state www.riik.eewww.eesti.ee Portals of Local Gov Central server II LAIT Public servant on local Gov view KIT Citizen view EIT Enterpriser view AIT Public servant view X-road certification center Certification Center X-road center

5. X-road • X-road allows information systems to use the common data exchange environment as well as the common set of interfaces and common authentication system. • The aim of the X-road project has been to develop software, hardware andorganisational methods forstandardised usage of national databases. • X-road is ready to communicate with other states information systems.

6. Databases • There were no special data base management systems in use in Estonia before 90s. • Such situation has plusses and minuses: • The biggest minus: lack of good DB developers and IT-companies with large practices in beginning. • The plusses includes that we have had possibilities to use immediately the modern DBMS and hardware. Estonia does not have old type IS, which need restructuring.

7. RIHA – register of registers • Integrated information system that is going to give a clear view of the state’s registries and related services. • Collect data about • registries • services provided by registries (Service providers) • service consumers • classifications

8. Some statistics (2007) • 63% of population uses Internet • 53% of Estonians have a home PC • 90% of citizens in age 16-75 have ID-cards • 75% of enterprises have Internet connection • 16-18% of Estonian enterprises found that ICT-ies play a significant role in cost reduction (2006)

9. Usage of e-services 2007(% of all businesses) • 71% of businesses had used at least one of the e-services • 63% had searched information from public websites • 63% had submitted documents • 39% registration procedures, appling licences etc

10. Satisfaction with e-services (2007)(% of enterprises which have used e-services) 4% do not know 6% rather not satisfied 25% very satisfied 65% rather satisfied

11. Portal www.eesti.ee • Information and services for businesses • Information about the rights and obligations of Estonian citizens • Services which are provided to the citizens by public sector institutions • Information for civil servants

13. Do we imitate existing rulesand modes of behaviour with technological solutions?or Do we create new rules which help us touse the technological power? What is the problem?

14. Corporate tax • Taxpayers are enabled to file, view and correct their corporate income tax returns online. • Tax and Customs Board also gives the taxpayers electronically a list of the declarations not submitted by the due date or the declarations that are submitted but containing errors. • 87% of corporate income tax declarations submitted electronically (May 2007). http://www.emta.ee/demo

15. Customs declaration • Customs declarations can be submitted via a web-based customs declarations' processing system. • Connected to a number of subsystems. • 2007, 99% of customs declarations have been submitted electronically. • http://www.emta.ee

16. Company Registration PortalPossibility to create your own company in 12 minutes Portal enables submitting of: • application for the foundation entry, which Includes: • a list of the members of supervisory board with their personal data and changes in it • a list of auditors with their personal data and changes in it • information about changes in the area of activity • telecommunications numbers • annual reports

17. Six steps of creating a company • Insert your ID-Card into the computer and log into the portal • Fill the application form • Sign the applicationdigitally • Pay the state fee and the contribution to the share capital through the internet bank • Send the entry application for the proceeding • Receive an announcement of the registration of a new entity

18. Hansapankkontrollkood 54321Sisenen? Sisesta m-ID PIN1: * * * * Ok Tagasi Ok Tagasi Mobile IDpersonal identification and digital signature service

19. The Estonian Information Society Strategy 2013 Fields of action: • Development of citizen-centred and inclusive society • Development of knowledge-based economy • Development of citizen-centred, transparent and efficient public sector

20. Conclusions • IT dimension itself does not need to be emphasized any more. • Principle that users shall not be expected to know how the public sector is organized. • The public sector employs the already existing technological solutions and avoids duplication of IT solutions. • Business processes should be brought into accordance with technological possibilities.

21. Thank you foryour attention! monika.saarmann@riso.ee www.riso.ee