Introduction

1. Introduction Current Scenario • Software has become an indispensable tool in any organization. • Companies are offering products that can better use the • power of the computer. • Inspite of the best hardware and computing power, machines • and their capabilities are grossly under-utilized. Our Objective . . . is to develop innovative products catering to needs that have not been met. Our Strength . . . lies in the ability to innovate and look at things differently for this often brings a change in perspective.

2. Our Products & Services At Cogent Technologies, we offer you products and services critical to the needs of any organization Telewatch: Telephone call accounting software which allows you to monitor, control, plan, budget telephone usage in an organization. ACE : A package that allows you systematically organize and analyse your information necessary for the sales and service team. Call Logger :A multi-line caller line identification device, used to capture information from direct telephone lines.

3. Our Performance • * From its inception in 1995, Cogent Technologies has developed • innovative products • * With each product customer feedback has been used for further • improvement and refinement to suit the challenging needs. • * Many organization have used our products and their response can be • gauged by their appreciation and enthusiastic feedback. • ANZ Grindlays Bank • Carrier Aircon Ltd. • Dupont Ltd. • British High Commission • Burlington Air Express (I) P Ltd. • Mobil India (P) Ltd. • Pepsi Foods • TAFE Access Ltd. • L&T Ltd. • Deutsche Babcock

4. Background • Need to transfer ideas and information instantly • Boom in communications from past a decade. • An increase of telephone usage and expenditure • Which normally, exceeds the budget Solutions • Optimum utilization of telephones • Analyzing of telephone cost • Justification of Telephone Expenditures cost This has given Birth to “Telewatch”

5. What is Telewatch ? Captures the telephone data from telephone switch online Organizes the captured data into proper heads Keeps you informed about the calls being made Analyzes the feasibility of the value and purpose of the calls

6. Why Telewatch ! • Telephone constitutes a major proportion of over head. • Deferred reporting of cost • Lack of apportionment of cost. • Always overshoots the telephone budget. • Inadequate feasibility analysis on telephone cost. • To improve standard of service. Generally,’Telewatch’ has been viewed as a formidable cost cutting tool.

7. Online Operations Telewatch helps to view the calls as they are made. • Cost of the call is calculated online • Displays the transferred path of calls made with apportionment • Detects calls made beyond stipulated limit - toll fraud • (Criteria: cost/duration/number dialed) • Beep on “link down” or network failure • Online redirection of calls based on clients, reason and projects

8. Intranet Operations Telewatch makes “paper-less” office a reality • Data viewed at all the nodes simultaneously online • Daily reminder on sum totals of call made vis-a-vis the budget • Online track of the calls made and the remaining budget • Managers view the calls made by their department • Supervisor mode to view all the data with password • Multi-level access of users with relevant rights and password

9. Mailing & Scheduling Telewatch provides the latest mailing facility with user defined schedules. • Daily mail of the summary of calls made to users • Instant mail of “toll fraud” calls to the managers • Mail summary reports to the concerned users • Schedule to back up the data (specific time/no. of records) • Schedule to calculate the calls in the beginning of the day

10. Budgeting Monitor and reduces telephone cost with proper budgeting measures • Extensions / Departments / Category / Companies, etc. • Cost of calls / Duration / Frequency, etc. • Daily / Monthly / Weekly, etc. • Auto disconnection on exceeding the budget • On line analysis on actual versus budgeted • Online reminders to users prior to expiry of budgets • Escalation reports on exceeding the budget to the managers

11. Report Manager Flexible report manger to print any kind of user defined report • Format size, fonts, caption, header, footer, alignment, etc. • Sort the reports on any field or group of fields • Save the report formats and the selection criteria • Print company’s logo on the report • Reports available as detailed, summary and graph • Quick formats also available for frequently taken reports

12. Unique Features The latest value added features of telewatch makes it ‘No.1 ’ • Personal phone book on every desktop updated automatically • Client / Project / Reason analysis online • Direct query using simple English • Details of all places in the world in a single click • Database of all the companies along with their address • List of favorite reports available for quick access

13. Faiz: Other Salient Features Telewatch provides you with useful utility for telephone monitoring * Open database connectivity * Unanswered calls * Conference calls * Missed calls * All line busy timings * Idle time / extension * Direct station calls * Transferred path of calls * Lease line costing * Voucher / invoice printing

14. Escalation Settings

15. Telewatch Simulation

16. Graphical Budget Reminder

17. Network Call Monitor