Verizon Business, AVAYA & SIP

1. Verizon Business, AVAYA & SIP David Leon-Guerrero Business Solutions Consultant Verizon Business August 10, 2007

2. Content • Verizon Who We Are • How Does Verizon Apply SIP • Verizon VoIP Offers • Avaya and Verizon

3. Verizon Business - Who We Are • Created Jan06 – merger of Verizon Enterprise, MCI, UUNET, Digex • Products and Services • IP and data Services • Managed services and Advanced voice • Professional and Implementation Services • CPE, Security, Wireless and Virtual Communication Nets • Most connected global IP backbone (TeleGeography) • Best VoIP Strategy – Forrester 2007 • 2006 revenues $20B +, 35,000+ employees • 321 offices in 75 countries across 6 continents • 200 data centers in 22 countries • > 250,000 managed endpoints • Verizon Communications ranked #30 of Global 500 – 2007 • VzB ranked #13 in Fortune 500

4. Verizon Business IP Communications Our Commitment • 500 + specialists and industry experts “dedicated” to IP Communications • Consultative and Professional Services (i.e. Convergence Workshop) • IP Implementation Services • IP Communication Technology Services • IP Sales Specialists • IP Sales Engineers • IP Contact Center • Specialists • Engineers • Services • Client Partners

5. Mobile Phone PDA IM Collaboration Application Applications Sharing VoIP Presence VoIP Enabled IP Network Your Business ERP IP Communications CRM SCM Pager Customers Suppliers CTI IP Contact Applications IP Telephony IP Collaboration Employees Web Conferencing Voice mail email Video Conference Audio Conference Verizon Business Provides Cloud to Desktop, Carrier Class Solutions

6. Verizon Who We Are • How Does Verizon Apply SIP • Verizon VoIP Offers • Avaya and Verizon

7. Verizon VoIP: The Big Picture Verizon VoIP VoIP Network Architecture PSTN PSTNPhone PSTNPhone IBMMessageCenter RS(Redirect Server) NS(SIP Server) NetworkGateways VoicemailGateways IP Application Servers (AS) LocalGateways Customer Components IASA Web-Based OperationsSupport System VoIPInterconnectNode On-NetDSL DSL Juniper ERXw/QoS Customer VerizonInternet Customer Network PrivateIP Blizzard CardCisco Edge Router IDA Customer Customer Customer Customer

8. PSTN Without Verizon IP TrunkingParallel TDM Network Provides Access to PSTN Main Location Branch Access Link Access Link Customer LAN Customer LAN Verizon Business Private IP Service or Internet Access CUCM VSEC ISR Router w/ SRST VSEC ISR Router Access Link Distribution Center PRI, Business Lines, or Analog Trunks Customer LAN PRI, Business Lines, or Analog Trunks VSEC ISR Router w/ SRST

9. PSTN With Verizon IP Trunking Single Network for Packet and PSTN Access Main Location Branch Access Link Access Link Customer LAN Customer LAN Verizon Business Private IP Service or Internet Access With IP Trunking CUCM VSEC ISR Router VSEC ISR Router w/ SRST & IP-IP GW Network Gateway Distribution Center Customer LAN Access Link Incoming and outgoing Local and Long Distance calling VSEC ISR Router w/ SRST & IP-IP GW

10. Verizon Business Customer Benefits • Simplification. A single pipe and single bill for local, long distance and interoffice calling. (Centralization) • Network Optimization. The solution optimizes connections to the “packet” and PSTN network “clouds,” simplifying management which facilitates customer savings.. • Consistent Service Model. Verizon provides service to all US locations. As such, only one carrier for the customer. • Standardize New Locations. WAN services are standardized / normalized during an acquisition or addition of a new location. IP Trunk allows the same standardization for voice services. • Enhance Customer Service. Assign local telephone numbers to any “virtual location,” independent of physical location. Virtual FX service.

11. Verizon Who We Are • How Does Verizon Apply SIP • Verizon VoIP Offers • Avaya and Verizon

12. Hosted (network-based) solutions Hosted IP Centrex IP Flexible T1 IP Integrated Access IP Trunking PRi to OC Services Design, Configuration, Implementation, Systems Assurance, Consultation (i.e. Network Readiness Assessment, Convergence Assessment), Professional Services CPE (premises-based solutions) Managed IP PBX Cisco, Avaya, Nortel Non-managed CPE solutions Cisco, Nortel, Alcatel, Siemens, NEC, Avaya, AVST Security CoE within Verizon CyberTrust & ICSA Labs Secured data, odentities & devices on a global scale Wireless Premises and provider IP Communications Solutions Portfolio

13. VoIP Verizon Business VoIP Portfolio • IP Flexible T1 • For smaller locations with 24 or less lines • Works with the site’s existing Key System • IP Integrated Access • For small or large sites • Works with installed Digital Key System or PBX Systems • Available with an optional suite of IP Features • IP Trunking • For enterprise customers with an IP PBX and IP phones • Eliminates or reduces need for expensive TDM premise gateway equipment (w/in VoIP footprint) • Hosted IP Centrex • For small or large sites • Delivers features of a PBX or Key system without associated capital, lease, or maintenance costs • Managed IP PBX • Verizon Business maintains customer’s current IP PBX

14. VoIP Standard Service Level Agreements (SLA) • Guaranteed service • Jitter not to exceed 1ms • Mean Opinion Score (MOS) above 3.8 (IDA ONLY) • Latency of less than 55ms • Packet delivery of 99.5% • Network availability of 99.9% • Denial of Service (DOS) attacks (IDA only)

15. Enterprise, Location, and End-User Control • VoIP customers have access to the VBCC • Secure GUI (username and passwords) • Moves, Adds, Changes, and Deletes (MACD) in real- time

16. 911 Services • Shared local gateway (SLG) • FCC Phase 3 compliant • “Best in Industry”

17. Verizon Who We Are • How Does Verizon Apply SIP • Verizon VoIP Offers • Avaya and Verizon

18. Verizon Business SIP Solution with AVAYA Avaya SIP Telephony Solution using Verizon Business VoIP Service

19. AVAYA and Verizon Business Compatibility • Verizon Business SIP offers declared Avaya CIP Compliant with: • Communication Manager 3.1 • SES 3.1 – Feb. 07 We Are the Only Tier 1 Provider Certified With Avaya 3.1 Today “and Compression Certified”

20. Alliance Partner Verizon Business Avaya Alliance Partner • Verizon Business Empowers Avaya Solutions By: • Extensive Network Reach & Footprint • Rich Communications Capabilities • Certified Solutions that augment Intelligent Communications

21. Call Flow and Application Samples Time Permitting

22. Thank You

23. IP Flexible T-1 • Simplified version of IP Integrated Access • Line based product for Key Systems • First step toward full VoIP • Targets sites with 2-24 lines Benefits • Minimizes capital expenses • Reduced training costs • Increased network efficiency with voice compression and dynamic allocation • Flexibility to migrate to full VoIP solution

24. IP Flexible T1 Illustrated

25. IP Trunking • Provides access to the Verizon Business VoIP network • Customer uses IP PBX features • No need for expensive TDM gateway • IP Trunking Services can support: • G711 or G729 codeces • Cisco CallManager 4.1.3, 4.2; and 5.1 • (Note: G711 or G729 if Cisco IP/IP gateway used in design) • Cisco Call Manager Express 3.4 and 4.0(G711 and G729) • Avaya Communications Manager SES 3.1 (G711 and G729) • Alcatel OmniPCX--Enterprise 7.1 (G729/G711) • Alcatel OmniPCX--Office 5.1 (G711 only) • Alcatel OmniPCX--Office Rel. 6.0 (G729/G711) • Seimens Highpath 4000 (Release 3.0) • Targets any enterprise (200+ users) Benefits • One carrier for voice and data • Reduces network costs and management • Reduces the cost of intra-company and PSTN (local/long distance) calls • Increase network efficiency with voice compression and dynamic bandwidth allocation

26. IP Trunking Illustrated

27. IP Integrated Access • Delivery of converged access to PBX or Key system • Customer uses features of their PBX or Key system • Supports 2 to hundreds of subscribers • Increase network efficiency with voice compression and dynamic bandwidth allocation Benefits • Minimizes capital expenses • Reduce training costs • Maximizes cost savings via cost-effective call plans and integrated CPE

28. IP Integrated Access Illustrated (Combo)

29. IP Integrated Access Illustrated (Gateway)

30. Hosted IP Centrex Network-based solution that provides complete convergence • Replaces the premises PBX, key system or TDM-based Centrex services • Provides IP-enabled features via the Internet • Services and features are managed through a familiar, web-based portal • Targets up to 325 users per customer location per T-1 Benefits • Enhance productivity • Improved efficiency • Controlled change

31. Hosted IP Centrex Illustrated

32. Hosted IP Centrex Outside of Local Footprint

33. Managed IP PBX • Managed, premises-based, IP communication solution of a customer’s IP PBX and surrounding network environments • Verizon Business aids the customer in the following areas: Planning, Design, Implementation, On-going operation, and continuous optimization • Verizon Business provides procedures, equipment, and defined operational activities Benefits: • Single-source for expertise • System assessment, planning/design, and implementation to ensure converged network success • Internal IT resources focused on core business applications

34. Managed IP PBX • Managed IP PBX and surrounding network environments • Verizon Business aids in • Planning • Design • Implementation • Ongoing operation • Continuous optimization • Verizon Business responsible for • Equipment • Defined operational activities

35. Latest News ? A new Verizon company #1 Best ISP – July07

36. Verizon Business ValueExcellence in Solutions Development For Achieving Excellence in Serving Customerswith IP Telephony, 2006 “Best in class on overall Voice over Internet protocol (VoIP) strategy” Forrester WaveTM U.S. Enterprise-Class VoIP Services, Q1 2007 FORRESTER Leaders Quadrant for Magic Quadrant for: North American Help Desk Outsourcing Services, 2006, and for U.S. Managed Professional Network Services (MPNS), 1H06 Gartner 2007 recipient of Market Leadership Award for Hosted Interactive Voice Response (IVR) and IP CC services.  October 2005 Best Practices Award for Technology Innovation for IMPACT platform

37. Verizon manages: 3,600+ customer networks in 142 countries 250,000+ devices 100,000+ routers 50,000+ LAN switches 80+ technologies Verizon manages: 54% Fortune 100 34% Fortune 500 MPLS Attach Rate: 40% Private IP customers 2007 1989- 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 3,143 3,600 1 4 28 60 73 203 299 352 444 1,037 1,793 2,530 2,572 2,661 3,692 Networks References/Past Performance Verizon’s Proven Track Record Since 1989, Verizon has managed networks for some of the world’s most successful companies and government agencies. Global Managed Services Customer Network Growth Currently, Verizon manages 3,600 customer networks in centers around the world. Verizon outsourcing initiated with Chrysler IDNX in 1989.

38. What Makes Verizon Business Different ? • We provide the ability to look at your business from an architectural and applications framework “cloud-to-desktop” outlook because of our: • financial & operational resources • industry expertise • global reach • Carrier grade experience

39. Verizon VoIP Call Flow IP Phone to PSTN Phone Web-BasedOperationsSupport System SIP Signaling Voice Path NS/RSServers VoIP Network ApplicationServer NetworkGateway Integrated Router/Firewall with QoS Integrated Router/Firewall with QoS Internet orPrivate IP LAN LAN IPPhone IPPhone T1/DSL Customer Premises Customer Premises PSTN Network PSTNPhone IBM Voicemail

40. IBM Voicemail Verizon VoIP Call Flow IP Phone to IP Phone Web-BasedOperationsSupport System SIP Signaling Voice Path NS/RSServers VoIP Network ApplicationServer NetworkGateway Integrated Router/Firewall with QoS Integrated Router/Firewall with QoS Internet orPrivate IP LAN LAN IPPhone IPPhone T1/DSL Customer Premises Customer Premises PSTN Network PSTNPhone

41. 212-559 919-456 A A x1000 x1000 972-729 Local PSTN Gateway 212-559 Local PSTN Gateway 919-456 Local PSTN Gateway 972-729 A x1000 Application Example 1: Retail Chain w/ Decentralized model/Local and LD Services Store #1 123 Main; Broadway, NY On-net Long Distance Service Address 123 Main; Broadway, NY VZ PIP/IDA VzB VoIP Server Service Address 456 Elm; Mayberry, NC Store #2 456 Elm; Mayberry, NC Service Address 789 Maple; Oil Cityr TX Store #3 789 Maple; Oil City , TX Media/Signaling From Customer to VZ VoIP network

42. 212-559 919-456 A A x1000 x1000 Application 2: Headquarters Centralized Calling model w/Customer WAN—LD Only Headquarters 123 Main; Broadway, NY Local PSTN Services On-net Long Distance PIP/IDA VzB VoIP Server Customer WAN Store #2 456 Elm; Mayberry, NC Local PSTN Services Media/Signaling From Customer to VZ VoIP network Media/Signaling from Customer Hub To Customer remote (CPE) 972-729 A Store #3 789 Maple; Oil City , TX x1000

43. 919-456 A x1000 919-456 Local PSTN Gateway 212-559 Local PSTN Gateway 972-729 DID range Local PSTN Gateway Application 3: Central Collections Center requiring ‘foreign’ local market presence Centralized Call Center Mayberry, NC On-net Long Distance VZ PIP/IDA VzB VoIP Server Customers located in following markets and require local number access Broadway. NY (212-559-XXX) DID #s Oil City, TX (972-729-XXXX) DID #’s Media/Signaling From Customer to VZ VoIP network Media/Signaling from Customer Hub To VZ VoiP Network. This must be established as separate service type and is not part of vfx service

44. 212-559 919-456 A A x1000 x1000 972-729 Local PSTN Gateway 212-559 Local PSTN Gateway 919-456 Local PSTN Gateway Application 4: Headquarters Centralized Calling model w/Customer WAN Headquarters 123 Main; Broadway, NY On-net Long Distance Service Address 123 Main; Broadway, NY PIP/IDA VzB VoIP Server Service Address 456 Elm; Mayberry , NC Customer WAN Store #2 456 Elm; Mayberry, NC Service Address 789 Maple; Oil City, TX 972-729 A Media/Signaling From Customer to VZ VoIP network Media/Signaling from Customer Hub To Customer remote (CPE Store #3 789 Maple; Oil City , TX x1000 Important note: Design requires Centralized Multisite local/ Ld—June target aver)

45. A 415-659 212-559 714-941 415-659 919-456 972-729 A A Application 5: ‘Two Hub’ Centralized Calling model w/Customer WAN 212-559 Headquarters—East Coast 123 Main; Broadway, NY Headquarters—West Coast 123 Surf Blvd; Sana Ana, CA 714-941 A PIP/IDA 928-717 919-456 VZ PIP/IDA And VoIP Networks A On-net 928-717 Customer WAN Customer WAN Long Distance 972-729 A 1) Same rules as Application 4; however two separate hubs Media/Signaling From Customer to VZ VoIP network Media/Signaling from Customer Hub To Customer remote (CPE Important note: Design requires Centralized Multisite local/ Ld—June target ava)