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Digitron System, Inc.

Digitron System, Inc. has implemented a new CRM package for customer support. Create support tickets, track their status, and resolve issues promptly. No more waiting on hold - manage everything conveniently online.

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Digitron System, Inc.

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  1. Digitron System, Inc. Now taking Customer Relations & Support One Step Ahead

  2. CRM – Customer Relation Management • CRM has been proved to be an extremely effective tool for customer support. • It is being used by all the major corporations for all its advantages. • Digitron has recently acquired a CRM package and will be implementing it step by step.

  3. How can I use it as a Customer? • Most of the times you need to reach us for some questions or computer trouble. • Now you can “Create a Ticket” for that problem in the CRM package. • We will promptly follow up and resolve the issues ASAP.

  4. Why Type If I Can Call? • This way you can keep track of all your tickets along with date and time. • You can view the status of each of your tickets and the action taken. • You don’t have to wait for a suitable time to call us! You can create a ticket on a Friday night and don’t have to worry about calling us on the following Monday morning!

  5. Well then How do I Create a Ticket? • Extremely Simple! • Log on to our website www.digitronsystems.com • Click “Technical Support” • Then “Create/View A Support Ticket”

  6. Step by Step Guide to “Create Tickets”. • The following snapshot slides will show you how to create a Support Ticket and also how to check their status. • Remember- Your Login Name is “Your Telephone #” Your Password is “support” (password is case sensitive)

  7. Click Here

  8. Click Here

  9. Click Here

  10. Type your Tel. # here. Type “support” here. Now Click to Login.

  11. Click on Customer Support

  12. To create a support ticket click here. To check on a previous ticket click here.

  13. In a multi user environment, please write your name. This will help us identify your computer.

  14. To logout click here.

  15. Click here and confirm logout. This completes creating your Support Ticket.

  16. For More InformationPlease Call 610-745-2757 for Dipak. or. 484-343-6691 for Sandeep. Thank you.

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