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Morale and Welfare Presentation to CFSTG - Borden

Morale and Welfare Presentation to CFSTG - Borden. Commodore Mark B. Watson 3 December 2012. CFPFSS = MORALE AND WELFARE. Agenda. Introduction Organization & Background Vision, Priorities, and Strategy Programs, Services, and Activities Recent Initiatives. in. Organizational View.

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Morale and Welfare Presentation to CFSTG - Borden

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  1. Morale and WelfarePresentation to CFSTG - Borden Commodore Mark B. Watson 3 December 2012

  2. CFPFSS = MORALE AND WELFARE

  3. Agenda • Introduction • Organization & Background • Vision, Priorities, and Strategy • Programs, Services, and Activities • Recent Initiatives

  4. in Organizational View Alternate Service Delivery: Public FundingDelivered ThroughNon-Public Property Chief of the Defence Staff Non-Public Public ASD Chief Military Personnel Staff of NPF Managing DirectorNPP CEO NPF M&W DGPFSS Coordination NPP Fin (CFO) NPP IM/IT(CIO) NPF HR (VP HR) Pers Fin Svcs (Pres SISIP Financial Services) Retail Svcs (Pres CANEX/ NATEX) MilitaryFamily Services Program Casualty Support Management (DCSM) Quality of Life (DQoL-MFS) Pers Support Prog (C PSP) & Family Services s)

  5. The Morale & Welfare Team • Approximately 5600 “Staff of the Non-Public Funds, Canadian Forces” • Number Varies Due to Casual Employment,esp. in Summer • 2125 Full Time, 1066 Part Time, 2395 Casual • 253 Canadian Forces Members • 153 National Defence Public Servants • 375 at MFRCs (Locally Employed) • Plus Many, Many Volunteers

  6. Staff Demographics Category • Gender 62.5% Females / 37.5% Males • Multigenerational Workplace • Average Age : 38 years • Employees Under 18: 5.6% • Youngest Employee: 12 years (Paper Boy) • Employees Over 66: 2.2% • Oldest Employee: 82 years (Golf Course) • Employee Retention • Average Years of Service: 6 years • Longest Serving employee: 40 years

  7. Staff Complexities • Unionized Employees: 27.1% • Dynamic Military Affiliation: 40% Serving, Retired, Family • Diverse Range of Occupations Financial Planner ↔ Barn Supervisor Clerk/Cashier ↔ Meat Wrapper • Distributed at >70 locations in Canada, US, Europe & Deployed Operations • T4 /Relevé Generated in 2011: 8,289 T4s: 7,134 / Relevé 1: 1,155

  8. Scale of Operations } C108 ($25M) C109 ($88M) NPP Net Worth / Publicly Funded Expenditures FY2011-12 DCSM ($26M) Public Funds Base / Wing / Reserve UnitFunds ($77M) Central Fund ($124M) Messes ($24M) Assistance Fund CFPAF ($17M) CANEX Retail ($52M) SISIP Financial Services ($280M) SISIP FS 2011-12Revenues: $77M CANEX 2011-12 Revenues: $135M Total $713M (19.5% Public / 80.5 % Non-Public)

  9. NPP Governance • Full Governance Assigned to CDS • Authorities Delegated to DGPFSS as Managing Director of NPP • NPP Board Serves as an Advisory Board: • Provides Stakeholder Input to CDS • Strategic Plans, Policies and Direction • NPP Investments • Approval of Audited Financial Statements • NPP Board and AFC Engagement is Key • NPP is a “Chain of Command” Responsibility

  10. Sources of Revenue Investment Revenue $130M Under Management Subject to Market Volatility Some Years > $4.8M Other Years Negative CFCF Loan Interest Rate Fixed at 4% Even When Bank Rates Are 7%-8% Proceeds from Base Closures Largest Proceeds from European Base Closures (90s) and KAF Fees Administration Fees Paid by Customers to CANEX Credit Plan Donations Historic, Prior to Creation of Support Our Troops Funds Canadian Forces Central Fund

  11. Canadian Forces Central Fund Distributions • CFCF Loans • Financing Local Capital Projects • Consolidated Bank Account Interest Payments • Subsidies toNational Shared Services • HR, Accounting and IM/IT • Costs Not Reimbursable by Public or B/W/U Funds • Increased by $1.5M with New Deal • Grants to Base/Wing Funds • Any Other Purpose Approved by CDS Additional B/W/U Contributions: CANEX ($3M) &SISIP FS ($3.2M)

  12. Vision & Priorities

  13. My Vision Make CFPFSS one of the strongest military Morale and Welfare organizations in the Western world by providing programs that provide widest possible benefits to the greatest number of serving and former service personnel and their families: One Community, One Million Strong

  14. Priorities • Empowerment / Responsiveness • Increased Local Authority / Delegations • Increased Consultation with B/W Commanders • Greater Autonomy Over Local, (Legal) Morale & Welfare Initiatives • Branding • NPP Education, Training, and Certification Courses to Improve Governance and Knowledge Throughout the Chain of Command • More Holistic and Coherent Marketing and Communication Strategy to Increase CF-wide Awareness of the Breadth of Available Programs and Services • Name and Logo Change • Increased Understanding of Military Life and Heritage Within Staff of the Non-Public Funds, Canadian Forces

  15. Priorities • Synergy • Organizational Review • Continued Development and Integration of DMFS, DQOL and Dependent Education Management • Leverage Technology for Greater Effect, Cost Benefit and Immediacy of Impact

  16. Programs and Services

  17. Programs & Services Video

  18. PSP Operations at Bases / Wings 36 PSP Managers 3,650+ PSP Staff 1,200+ Full Time Staff Deployment Support 12 Years (2000-2012) 1,600 PSP MW Staff Deployed Abroad 32 Rotations Served in Bosnia, Afghanistan, Haiti, Ships Messes 100 Regular Force

  19. PSP Sports 20,000 Intersection Sport Competitors 91 Regional Competitions – 3,500+ Competitors 18 National Competitions – 1,800 Competitors 14 CF CISM Teams 210 Individual CISM Athletes 115 CF Athletic Trainers Recreation 400,000 Annual Registrations in Recreation Programs 42,000 Recreation Memberships 700 Different Types of Recreation Programs 325 DND Facilities Involved 100 Special Events - 60,000 in Attendance 33 Community Gateway Web Sites - 20,000 Hits Monthly 17 CF Newspapers - 80,000 Circulation 14 CF Golf Clubs

  20. SISIP Financial Services 2011 Results • 141,042 Lives Insured under Term Life Insurance Plan • with $27.8B in Coverage • $38.5MPaid to Beneficiaries • 100,850CF Personnel Protected with Long Term Disability • $71.2MSupport Paid under Vocational Rehabilitation Program • 6,805 Financial Planning Clients • with $187.4MInvested • 3,845 CF GroupRSP Clients • with $128MInvested • 6,498 CF Members Educated on Personal Money Management • 9,090 Financial Counselling Appointments Held

  21. SISIP Financial Services 2011 Contributions - $3,192,500 • $2,720,650 Morale and Welfare • $362,350 Other NPP activities • $100,000 Volunteers Recognition Program • 72 Vocational Rehabilitation Program Briefings • 2,643 Participants • 209Canadian Forces Severance Pay Briefings • 17,579Participants 2012 Highlights

  22. A Unit of the Canadian Forces Mission: Ensure the Availability of Competitively Priced Goods and Services to Satisfy Customers and Generate revenue CANEX / NATEX • Home Heating Oil Rebate Program • Club XTra Loyalty Program • Programs: • The Personal Home & Auto Insurance • No Interest Credit Plan • National Partnerships • Tim Horton’s • Aramark (Food Services) • Subway • OK Tire • Best Vendors (Vending)

  23. Scale of Operations 46 CANEX/NATEX Outlets 183 CANEX Concessions 750 CANEX/NATEX Employees 4.4 Million Average Annual Transactions Sales and Contributions $140M Average Annual Sales $4M+ Average Annual Morale & Welfare Contributions $3.2M CANEX Average $975K NATEX Average CANEX / NATEX

  24. CANEX / NATEX Online offering • What You Need (WYN): Primarily Targeting Deployed Members • Support our Troops (SOT): Clothing and Accessories • Jewellery (Bellecour) • Flowers (Pinkerton)

  25. Enabling a mission-ready Force by addressing the challenges faced by CF members and their families that result from military service. Military Family Support 3 Access Points: - 43 Military Family Resource Centres (MFRCs) - Family Information Line, 1-800-866-4546 - www.familyforce.ca MFSP Policy Development, Resilience andEngagement Dependent Education Compensation and Benefit Programs for Families DND Dependent Schools Overseas Education Programs Departmental Foreign Service Education and Military Education Allowances/Entitlements Military Family Services

  26. DCSM / JPSU JPSU Mission Through an integrated and individual-centric service delivery model, to ensure the coordination and facilitation of standardized, high quality, consistent personal and administrative support during all phases of recovery, rehabilitation, and reintegration on return to service or transition following release, for all injured and ill Canadian Forces personnel and former personnel, their families and the families of the deceased Peer Support • Operational Stress Injury Social Support (OSISS) • Joint Speaker’s Bureau • Soldier On • Injured Soldier Network • Helping Others by Providing Empathy (HOPE)

  27. DCSM / JPSU Transition • Return to Work • CF Transition Program • Transition for Ill and Injured Administrative Support • Liaison with Service Partners • Client Services And More… • Policy Drafting and Validation • National Military Cemetery

  28. Personnel Currently being Tracked by JPSU DCSM / JPSU

  29. Support Our Troops Funds Video

  30. Internal Support Funds Support Our Troops Fund is an Umbrella • Military Families Fund - Linked to Conditions of Service • $4M Dispersed to >1,000 Members/Families • Soldier On Fund - Contributes to a Healthy, Active Lifestyle • $1.1M Dispersed to 350 Members/Families • Funded a Wide Range of Programs • Hospital Comforts Fund - Basic Amenities for Hospitalized Members • $85K Dispersed Annually to >300 Members • Op Santa Claus - Gift for Deployed Members over Holidays • Gifts Delivered to 1,600 Members Total Pledged to SOT Funds Since 2006: $11M • Personal Contributions to SOT Fund: • Six Year Old Boy: 84 cents • Couple from Toronto: $50K

  31. Internal Support Funds Canadian Forces Personnel Assistance Fund • Minor Disbursement Program • $36K to 230 Members • Education Assistance Loan Program • $2.2M to 570 Members • Self Improvement Loan Program • $9M to 2,750 Members • Financial Distress Program • $900K to 150 Members

  32. Recent Initiatives

  33. PSP – DFIT.CA Fitness Training • Launched 11 Oct 2012 • Over 10 600 CFPersonnel Registeredin 4 Weeks • Already Over 33,000Visits • 500,000 Page Views

  34. DFIT.CA • Allows User to Generate RunningRegimen, TrainingRegimen or ViewTraining Calendar • Create PersonalizedTraining Regimens • Training ProgramsFocus on Fitness Required for Operations

  35. DFIT.CA • Fitness AlgorithmDeveloped by DFIT • Physical, Functionaland OperationalWorkouts • General = TypicalCF Personnel • Functional = More Complex and Complete Movements • Operational = Tasks that Simulate CF Tasks

  36. DFIT.CA • Warm Ups Can Be Expanded • Videos Viewed orChanged Basedon Access toEquipment • Different LevelsCan Be Selected toAdjust Exercise Difficulty Level

  37. PSP – Project FORCE • Defining a NewGeneration ofFitness Testing • Phase One: Capture Real World Operational Data • 20 Years of Operations • Survey and Interview Hundreds of CF Personnel • Consulted Canada Command & CEFCOM • Identified 13 Common Tasks

  38. Project FORCE • Phase Two: Align Tasks with Real Operational Scenarios • Measured Physical and Physiological Demands on CF Personnel • Through Combination and Elimination Established 6 Key Common and Physically Demanding Tasks • Phase Three: Validation • Predictive Test Batteries Applied to CF Population • Set New Standards • Assess Adverse Impacts & Rectify • AFC to Be Briefed on Dec 5th 2012

  39. Project FORCE PHASE 1 Job Analysis (What is the job?) PHASE 2 Physiological Measurements (What are the demands?) PHASE 3 Test & Standards development (How should we test them?) SET-UP OF PMT TASK SPECIFIC FOCUS GROUPS PILOT STUDY (lab) FIELD DATA COLLECTION (7 locations) LITERATURE REVIEW PHYSIOLOGICAL MEASUREMENTS (lab) DATA ANALYSES POST MISSION SURVEYS DETERMINATION OF STANDARDS PHYSIOLOGICAL MEASUREMENTS (Field) POST MISSION INTERVIEWS ADVERSE IMPACT ANALYSES MISSION PLANNING FOCUS GROUPS REFINEMENT OF TASK LIST & DEMANDS FINAL TEST BATTERY OPTIONS 6 CF Common &physically demanding Tasks Apr 2012 Options for new CF Physical Fitness Evaluation Dec 2012 13 Common, essential tasks Jan 2011 AFC AFC AFC

  40. Project FORCE Tests Sand Bag Liftstd: 3 min 30 s 30 consecutive lifts of a 20 kg sand bag to a height of 91 cm, alternating between left and right sand bags separated by 1.25 m. Loaded Shuttlesstd: 5 min 21 s Complete ten 20 m shuttles alternating between a loaded shuttle with a 20 kg sand bag and unloaded shuttles, for a total of 400 m. 20m Rushesstd: 51 s Starting from prone, complete two 20 m shuttles sprints dropping to a prone position every 10m, for a total of 80m. Sand Bag Pullstd: complete Carry one 20 kg sandbag and pull four on the floor over 20m without stopping. • Pros • Looks / Feels Like the Job • Minimal Equipment(Sand Bags) • Objective Testing • Equal Total Physical Work for All • Functional Movements Cons • New Training Requirement for Assessors

  41. Initiatives E-Retailing Developing an Online E-Retailing Strategy to Augment Existing Store Operations Elite Line of Clothing and Accoutrement Developing a Consolidated and Centralized Retail Offering In-store and Online of Canadian Forces Memorabilia, Clothing and Accoutrements. Infrastructure Modernization CANEX / NATEX

  42. DQOL-MFS Initiatives • Reduce management overhead/increase funding to the field • More than $500K Recurring Reduction from Budget Allocation • 25% Funding Increase to the Field Over Past 5 Years • Access to Non-Emergency Military Family Health Care • 10 of 13 Provinces / Territories Have Dropped 90 Day Wait for Access to Health Insurance • Op Family Doc Ottawa – 80+ Families / Military Retirees Matched with Family Physicians to Date • Family Medicine Forum 2011 – 29 Doctors Agreed to Take Military Families • Military Family Mental Health • 33 Family Liaison Officers; 4084 Families Served in 2011-12 • “The Minds The Matter” Self-Help Videos; Six Episodes Created • Studying Feasibility of Telemedicine in Petawawa

  43. DQOL-MFS Initiatives • Military Family Special Needs • 8% Self Reporting Special Needs • CF Living Accommodation • AFC and DSX Endorsed Requirement for Just Under 12,000 Military Houses Across Canada • Studying Options for Service Delivery • Deployment Support • Option Development on How Best to Ensure all Deploying Members and their Families Receive the Support they Require • Continuity of Education and Employment for Military Families • Studying Feasibility of Overseas School with Innovative Delivery Methods

  44. DQOL-MFS Initiatives • Mentor to the National Military Family Council • 9 Specific Recommendations Made to AFC • Stakeholder Engagement • Vanier Institute of the Family Committed to a 5 Year Military Families in Canada Initiative

  45. Associate DG - NPP Outreach • SOT Programs / Funds Attracting Significant Contributions from Canadians • Individual Donations of Dollars and Products / Services • Proceeds from Third Party Events • Contributions from Events / Campaigns Held by Charitable Organizations • e.g.: True Patriot Love, Canada Company and Wounded Warrior • As number and complexity of events increases • There are Greater Demands for DND/CF Support • There is Little Adherence to Policy Provisions and • There are Diminishing Efforts to Align with CF Priorities • Some External Organizations Competing with Internal NPP “Charities”

  46. Associate DG - Sponsorship • Opportunity to Increase Sponsorship of NPP Programs, Activities and Events, at National and Local Levels • Policy is Being Rewritten • This Policy Would See: • Sponsorship of NPP Programs, Events and Activities, at Base/Wing/Unit Levels to be Approved, Annually, in Advance • Enhanced Oversight of the Use of Sponsorship for Major Events / Activities that Are ‘Not Public’ – Army Run, Air Force Run • Improved Visibility and Facilitation of Sponsors Being Targeted and Sponsorship Arrangements Being Concluded • MFRCs Being Subjected to the Policy Provisions • B/W Commanders to be Held Accountable for NPP Sponsorship Activities, with Assistance of PSP Managers • New Policy to be Introduced for FY 13/14

  47. CF Appreciation Program • Program launched in Jun 2011 • Official CF Discount Program • Builds and Expands on Earlier CANEX Discount Program • Discounts in Eight Distinct Categories • International, National & Local Partners • Almost 1,000 Industry Partners • Working with American Counterparts to Include Discounts on Popular US Vacation Destinations – Universal Studios, Busch Gardens • Have Issued 30,000 Membership Cards to Date • e-Boutique with Tickets to Water Park and Cineplex • Two New Features Coming: • On-line Registration • Secure Web Login to Allow Special Discounts Solely Available to CF Community

  48. CF R&R Club • Component of CF AppreciationProgram • Linked to US Armed ForcesVacation Club • Provide Access to Accommodations • More than 4,000 Resorts, Apartments, Condos and Homes • Destinations in More than 100 Countries • Offers the Opportunity to Enjoy Vacations at Popular Destinations Around the World • Starting at Just $369 USD per Unit, per Week

  49. Associate DG - CFOne Card Two Objectives • Provide Confirmation that an Individual is a Member of the “One Community - One Million Strong” • Provide Access to Programs, Services, and Facilities Multi-Phased Approach • Spring 2013 – CF Appreciation Program, CANEX Loyalty Program, Military Family ID • Fall 2013 – Base, Wing, Unit Recreation Membership • Spring 2014 – Messes, Clubs and Activities

  50. Enhanced Web Site • More than 6000 Pages ofContent Refreshed andPorted to New Platform • More Visually-Oriented Presentation; Less Clutter • Functional Search Engine • Navigation by ServiceRather than by Organizational Structure • Enhanced Support for Multi-Media Content www.CFPSA.com

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