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Say it right the first time. Effectiveness of Plain Language Training on LA County Department of Public Health Workforce. Fred Dominguez, MPH; Susan Srabian , MPH; Jacqueline Valenzuela, MPH, MCHES. Background. Results. Analysis.

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Background

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  1. Say it right the first time Effectiveness of Plain Language Training on LA County Department of Public Health Workforce Fred Dominguez, MPH; Susan Srabian, MPH; Jacqueline Valenzuela, MPH, MCHES Background Results Analysis • Analyses shows a significant increase (P<.001) in knowledge • (E) and confidence (F) between pre and post test for 2011 • Pearson Correlation shows a positive correlation for 2011 (P = 0.56) (E & F) Health Literacy is an individual’s ability to access, understand, and use information to achieve good health.LA County has a vital interest in health literacy because poor health literacy is a stronger predictor of a person's health than age, income, employment status, education level, and race. In LA County, 53% of working-age adults have low literacy levels that affect their ability to search for and use health information, adopt healthy behaviors, and act on important public health alerts. Improving health literacy skills requires a comprehensive strategy, including the use of plain language techniques. One of the ways Health Education Administration (HEA) is addressing the challenges posed by low health literacy is by empowering and training DPH staff to incorporate Plain Language in their everyday communication. *Weighted % Average distribution shown in graph below Objectives Conclusion To examine whether the Plain Language training developed by HEA was effective in teaching DPH employees Plain Language communication skills. Plain Language training is effective in teaching DPH employees Plain Language techniques. Note: HEA is conducting three and six month evaluations on 2012 results to assess the intermediate and long term effects of HEAs Plain Language training on the DPH workforce. Methods HEA conducted 8 plain language trainings between during 2011 Contact Plain Language Evaluation: An evaluation was administered after each 2-hour training session to capture participants’ response to presentation format (A – C), their intent to use the information (D), and their knowledge and confidence before and after the training (E, F). Results were entered into Microsoft Excel worksheets where descriptive statistics (A–D) and Paired t-Test (E,F) were performed to analyze data. % Difference Pre/Post Response Fred Dominguez, MPH (213) 351-7858 Fdominguez@ph.lacounty.gov Susan Srabian, MPH (213)351-7823 ssrabian@ph.lacounty.gov Jacqueline Valenzuela, MPH, MCHES (213) 351-7834 jvalenzuela@ph.lacounty.gov 73.9 % Weighted Average

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