Different types of Services by Telephone Answering Services

1. Different Types of Services by Telephone Answering Services By : Answering Service Online Suite No. 2015 W Crosstown Pkwy Kalamazoo, MI 49008 Ph. No: 800-873-0688 Email: sales@answeringserviceonline.com Fax: 800-937-5931 Web : http://www.answeringserviceonline.com

2. Hiring telephone answering services to manage inbound calls of customers is a great way to ensure customer satisfaction. The service providers work round the clock and across different time zones. Their well trained staff and state – of - art – technology provide efficient services. The telephone answering services meet the needs of different industrial sectors and reasonable prices. The various types of services they provide are the call center services, automated answering services, virtual receptionist services, 24X7 telephone answering services, email reading and response service, emergency dispatch services and appointments scheduling services. The telephone answering services are a boon for industrial sectors that require round the clock services for their customers and clients. These service providers receive calls on behalf of the service user and respond to them adequately. The staff of the telephone answering services providers is well trained as they go through rigorous training sessions before being put on the job. The telephone answering services provide round the

3. clock services at reasonable prices. They help in reducing the cost of infrastructure and recruitments as new team need not be hired to manage customers. They also have their updated state – of - art – technology to ensure efficient service. The telephone answering services that provide services throughout day and night help tackle emergency situations. They manage clients and customers that are settled in different time zones. The telephone answering services provide services in different industrial sectors. Healthcare, telecom, real estate, information technology and education to name a few. They specialize their services to meet the specific needs of each sector they cater to. They also aid the management by looking after the customer service entirely. The management can thus focus on growth aspects of the business. Let us understand the different types of services the telephone answering services offer. 1. The call center services– The large multinational companies often receive very high number of inbound

4. calls. Therefore they need call center services that often work throughout day and night to manage large number of calls. These call center employees are often trained to provide product as well as technical support. The staff strength of the call centers for large corporations is very huge and often work in shifts. 2. Automated answering services - These services include recording a voice that is automatically played when customers or the clients. For example, when a customer calls for a query, the automated voice may give him or her options to press #1 to continue further in English, press #2 to continue further in other language and so on. These directions may continue for few minutes or hours. 3. Virtual Receptionist services – The virtual receptionist helps with the managing of calls on behalf of the reporting person. Also, the virtual receptionist helps with administrative duties, like calling people who have not arrived at work or are late. These services also help with the scheduling of appointments and managing daily calendar. 4. 24 hours telephone answering services - The 24 hours telephone answering services also provide services throughout day and night. These services are specially hired by the healthcare sector and businesses

5. that have customers across different time zones. Hiring telephone answering services throughout day and night increases customer satisfaction. 5. Email reading and responses services – The large business houses receive bulk emails of customers regarding queries related to products and services or placing orders for products and services. The telephone answering service provide a well trained staff that ensures quick and suitable responses to the emails. These services are also provided throughout day and night to increase customer satisfaction. 6. Emergency dispatch services – The telephone answering services also provide services for any emergency situations such as sudden increase in customer calls or emails is handled very carefully by the service providers. The service staff is well trained and well organized to handle difficult situations. The

6. emergency dispatch service providers are dedicated to provide quick services to each and every customer. 7. Appointment Scheduling services – Many telephone answering services appointment scheduling services. This kind of specific service fixes appointments with the clients or the customer on behalf of the employee. This is a very niche service and not many service providers offer. The telephone answering services providers offer the above mentioned services to ensure growth and prosperity in business by managing customer care. These service providers come to the rescue of all those organizations who are struggling with customer management and who want develop their customer base. provide only