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AGE OF GREAT CHANGE IAMAI JUNE 2013 MUMBAI

AGE OF GREAT CHANGE IAMAI JUNE 2013 MUMBAI. Guest Digital Customer Revenue Properties. WEALTH AND TECHNOLOGY ACCELERATING. GLOBAL MIDDLE CLASS GROWTH. 5 BILLION. 2 BILLION. 1 BILLION. 1890. 1990. 2010. 2030. 41%. 83%. NORTH AMERICA. 161%. EUROPE. 206%.

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AGE OF GREAT CHANGE IAMAI JUNE 2013 MUMBAI

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  1. AGEOFGREATCHANGEIAMAI JUNE 2013 MUMBAI

  2. Guest Digital Customer Revenue Properties
  3. WEALTH AND TECHNOLOGY ACCELERATING
  4. GLOBAL MIDDLE CLASS GROWTH 5 BILLION 2 BILLION 1 BILLION 1890 1990 2010 2030
  5. 41% 83% NORTH AMERICA 161% EUROPE 206% MIDDLE EAST 78% ASIA PACIFIC 195% AFRICA LATIN AMERICA 2010 - 2030 AIRLINE FLEET GROWTH ~1,000 New Incremental Planes
  6. “This Revolution Will Be Tweeted”
  7. MOBILE USAGE IS HIGH ACROSS THE GLOBE 130% 97% 90% 61% People look at their mobile device every 6.5 minutes, on average 6 billion phones globally 25% travel searches on mobile devices France U.K. U.S. CHINA 61% INDIA 104% BRAZIL % OF CELL PHONE SUBSCRIPTION BY POPULATION
  8. DIGITAL AT STARWOOD CREATING LOYALTY AND ENGAGEMENT Launched SPG Social web site & Facebook app Brand pages on Instagram and Pinterest Extreme Focus on reputation and social engagement
  9. DIGITAL AT STARWOOD
  10. DIGITAL AT STARWOOD BUILDING A CROSS PLATFORM PRESENCE-MOBILE Launched SPG Apps in English (iPhone & Android) and Chinese (iPhone) Re-launched Mobile Web for all brands Created text messaging platform
  11. DIGITAL AT STARWOOD RICHER CONTENT AND TECHNOLOGICAL ENHANCEMENTS Videos onsite thereby enhancing Starwood's proposition of “Lifestyle brands Leverage UGC –Rating and reviews Improved our User Interface with improved load times and rich content being the central focus.

  12. Thank you!

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