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VitalSuite

VitalSuite. Application & Network Performance Management Tools Baz Pereira Peter Gill. Who are Wick Hill ?. UK Distributor of Management, Access and Security Solutions Established in 1975 Based in Guildford in Surrey. CASE STUDY. The real World. Back Ground.

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VitalSuite

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  1. VitalSuite Application & Network Performance Management Tools Baz Pereira Peter Gill

  2. Who are Wick Hill ? • UK Distributor of Management, Access and Security Solutions • Established in 1975 • Based in Guildford in Surrey

  3. CASE STUDY The real World

  4. Back Ground • Large Financial Service Provider • Mission Critical Information Needs • Legacy Applications • Widely Spread User Base

  5. Perceived Problem • Desktops Running Slowly at a Number of Remote Sites • Poor Response Between Locations • NETWORK PROBLEM

  6. What the user perceives • E-mail isn’t working again • I can’t get to the Internet again • The system isn’t working again • The system is incredibly slow again • The system is hangingagain • I can’t answer customer queries because !!!!

  7. Real World • Network Manager Happy with status of Network • Unable to Prove This to Non-Technical Managers • Needed a Tool to Demonstrate Where Problems Really Are • VITALSUITE

  8. Application Management The Delivery of Consistent, Reliable and Available Application Performance • The only relevant measures for Business, Management and • the User Community • Application Performance • Annoyance or Disruption • Accurate Recording is essential • Application Availability • Individual and Corporate wide • Comprehensive data • Resolution • Detect, Locate, Isolate and FIX !! • Proactively

  9. Where to measure ?

  10. How to measure Start at the End-User’s PC End at the End-User’s PC Measure each Action Measure everything Sent Measure everything Received

  11. Why the Desktop ? • Because the Desktop is where every network transaction begins and ends • Pentium Processing Power • (Multi Threading/Background Multi Tasking) • (The emergence of a universal client) • Windows OS, TCP/IP standardisation • Results and feedback immediately available to end-user and IT

  12. Web / Internet / Intranet HTTP, HTTPS DNS, LDAP, FTP, NNTP Pointcast, RealAudio, Netshow Mail POP3, SMTP, IMAP, ccmail MS Exchange Database Oracle, Microsoft, Sybase, Groupware Notes, Outlook, Win File/Print Business Applications Oracle Financials , Peoplesoft, BAAN, SAP R/3 Clarify, TN3270 Custom In-House - No Programming Required Global Application Visibility

  13. How It Worked • Agent Software Deployed to Desktops at Remote Offices • Information Collected By VS Server • Rapidly Identified Real Problem Was Under Spec PC at Remote Locations Unable to Run Large Database’s

  14. Client Network Server The Real World Challenge ! Complexity and Number of Applications Complexity of the Network Environment Pressure to provide Fast, Accurate Measures

  15. VitalSuite Business Performance ApplicationPerformance NetworkPerformance

  16. VitalHelp and VitalAnalysis: Intelligent Data Gathering and Correlation • VitalAnalysis: • An historical application performance reporting tool from the end-users perspective, and SLA comparison • VitalAgent: • Centrally managed, configured and deployed. • Monitors each and every Business Transaction that you choose VitalHelp: Real-time alerts and desktop troubleshooting tools for quick problem identification andresolution

  17. Streamlined User Interface Centrally configured by IT Networked Application Support Extensible to new applications ARM-II compliant Automatic SW updates Silent and user invoked Proxy/firewall/E-commerce support Strong remote access management tool Powerful Monitoring Engine Agent

  18. Aggregate and present networked application service levels By individual application By component:client, network and server Customisable SLAs “Heat Charts” expose performance hot spots Percentile reporting Easy navigation via browser Report granularity Monthly, Weekly, daily, date range VitalAnalysisApplication Performance Heat Charts

  19. VitalHelp:Real-time alerts and client troubleshooting tools • Transforms reactive help desks into proactive service desks • Empowers front-line staff to solve network and application problems in real time

  20. VitalHelp: Console Summary Pane Displays which areas users are experiencing the most problems Groups Pane Automatically groups problems by their category Events Pane List of real-time troubleshooting tickets

  21. VitalHelp: Diagnostic Information for Solving Problems

  22. VitalHelp: Remote Client/Network Diagnostics • Remote diagnostics for troubleshooting • Remote access to desktop for testing • Remote diagnostics tools to reduce isolation time • Drill-down for history, details • Diagnostic Tests • Phone Line / Modem Diagnostics • Remote Ping / Mail echo • Remote Packet Capture • View Net.Medic Call & Health Logs • Remote DNS Test • Remote Winipcfg, Netstat • Traceroute • SNMP MIB2 Testing

  23. VitalSuite 7.0 BTMSAligning IT and Business Metrics Legacy Apps Bespoke Apps Outlook Internet Explorer What business cares about… What IT monitors… Available throughput Packet Loss Roundtrip time CPU utilization Response Time

  24. Example Data Workflow Visibility

  25. VitalSuite • End unsubstantiated finger-pointing • Leverage standards based platforms • Increase quality communications • Improve network and application performance • Predict and cost-justify the correct upgrades

  26. VitalSuite Questions

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