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Service Center: Short Term Update

Service Center: Short Term Update. Beth Farrell March 2011. Where We Came From. Inconsistent. Where We Came From. Where We Came From. One phone number: 734-764-HELP (4-HELP). Where We Came From. Organizational changes Interim moves Cross-training. Where We Will Be In ….

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Service Center: Short Term Update

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  1. Service Center:Short Term Update Beth Farrell March 2011

  2. Where We Came From Inconsistent

  3. Where We Came From

  4. Where We Came From One phone number: 734-764-HELP (4-HELP)

  5. Where We Came From • Organizational changes • Interim moves • Cross-training

  6. Where We Will Be In … MARCH 9 & TBD

  7. Where We Will Be In … 4-HELP Phone Prompts 1 – Help Desk 2 – Access and Accounts 3 – SITES 4 – ITSCom UMNoc (Repair) 5 – ITSCom Customer Service 6 – Education Services MARCH 13

  8. Where We Will Be In … “Walking naked in the land of uncertainty.” MARCH 13

  9. Where We Will Be In … SPRING One e-mail address:4HELP@umich.edu No longer promoting: • Online.consulting@ • ITSadminhelpdesk@ • ITS.accounts@ • ITSaccess@

  10. Comments? Questions? Feedback? You can: … contact us at servicemanagement@umich.edu … share feedback anonymously on our online form .. come to my open office hours on Thursday, March 10 from 11am-1pm in ASB Suite 1011

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