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KM goes Social Talk for NSW KM Forum, Sydney, Oct 2008

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KM goes Social Talk for NSW KM Forum, Sydney, Oct 2008

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  1. KM 2.0: KM goes social KM 2.0: KM goes social NSW KM Forum Sydney October 2008 David Gurteen

  2. Begin with the end in mind Begin with the end in mind • A brief history of KM • The impact of social tools and Web 2.0 on KM • KM 2.0: KM goes Social • Knowledge Cafe David Gurteen

  3. Two early forms of KM Two early forms of KM Techno-centric KM People-centric KM David Gurteen

  4. Techno-centric KM Techno-centric KM • Corporate KM • Birth 1995 (Lotus Notes 1989) • Internet, Intranets, Office, E-mail • The management of unstructured information • Database and search centric • For many organizations what KM is about! David Gurteen

  5. People-centric KM People-centric KM • Pioneers – BP (Chris Collison, Geoff Parcell) – Buckman Labs (Bob Buckman) • Personal Knowledge Management (PKM) • People Centred Knowledge Management (PCKM) • Soft tools e.g. Cops, After Action Reviews David Gurteen

  6. People-centric KM Tools People-centric KM Tools • Communities of Practice • Storytelling and narrative • After action reviews • Peer assists • Retrospects • Knowledge Cafes • Open Space • Appreciative Inquiry David Gurteen

  7. KM Today KM Today • Both forms of KM practiced • KC UK – Collaboration – Content • Over-hyped, underperformed • Is KM dead? • KM changing/evolving • Not driven by the traditional KM community David Gurteen

  8. The Disruptor The Disruptor • Social Tools • Quietly evolving on the web • Roots not in KM • Social Tool thought leaders and even KM advocates avoid the label! David Gurteen

  9. Social Tools Social Tools • What are social tools for? – Finding and connecting with people – Building communities – Sharing knowledge – Informal learning • They are personal/social KM tools! David Gurteen

  10. Social Tools Social Tools •Blogger •Technorati •MediaWiki •LinkedIn, Facebook •Delicious •Google Reader, Bloglines •Skype •Flickr •YouTube, Google Video •Twitter •Odeo •Slideshare •iPod •Creative Commons • • • • • • • • • Weblogs Wikis Social book marking & tagging Social Networking Communities Instant Messaging/Presence RSS Feed Readers Micro-blogging Podcasts, videocasts Mashups David Gurteen

  11. Web 2.0 Web 2.0 • The social web • The participatory web • Built around social tools • Evolved, emerged • Not planned • Not IBM or Microsoft • Open protocols • Low cost David Gurteen

  12. Enterprise 2.0 Enterprise 2.0 • Taking Web 2.0 into the organization • Weblogs and Wikis • IBM and Microsoft now in the game • And more … David Gurteen

  13. So what does this mean for KM? So what does this mean for KM? David Gurteen

  14. KM 1.0 KM 1.0 • The old traditional, corporate, techno-centric command and control form of KM David Gurteen

  15. KM 2.0 KM 2.0 • Take – People-centric KM, PKM • CoPs, AARs, KCafes, … – Social Computing • Weblogs, Wikis, … • To create – A new form of KM – KM 2.0 or Social KM David Gurteen

  16. Social KM Social KM KM 1.0 KM 2.0 • Corporate • Top down • Centralised • Command & Control • Monolithic systems • Explicit Knowledge • Personal • Bottom up • Decentralised • Distributed • Ecosystems • Tacit Knowledge David Gurteen

  17. KM Tool Comparison KM Tool Comparison KM 1.0 KM 2.0 • Taxonomies • People Finders • Databases • E-mail • Newsletters • Discussion Forums • Social Tagging • Social Networking • Blogs & Wikis • Instant Messaging • RSS Feeds & Readers • Blogs David Gurteen

  18. Social KM Social KM KM 1.0 KM 2.0 KM is extra work KM is part of my everyday work Work is behind closed doors Work is open and transparent People directories provide contact information Social Networking platforms reflect who is doing what with whom Content is centralised, protected and controlled Content is distributed freely and uncontrolled IT chooses the tools I use I have a choice & select my own tools Knowledge sharing is database centric Knowledge sharing is people centric Knowledge is captured just in case Knowledge is naturally captured as part of one’s work Best Practices Stories Efficiency and productivity Improved decision making & innovation David Gurteen

  19. KM is about Conversation KM is about Conversation KM is simply the art of enabling trusted, context-rich conversations among the appropriate members of communities about things these communities are passionate about. Dave Pollard David Gurteen

  20. KM is going Social KM is going Social David Gurteen

  21. Knowledge Cafe David Gurteen

  22. “ “To what extent is KM social” To what extent is KM social” David Gurteen

  23. www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com David Gurteen

  24. Licence Licence • You may use these slides under the following Creative Commons Licence • Attribution-Share Alike 2.0 • http://creativecommons.org/licenses/by-sa/2.0/uk/ David Gurteen

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