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Transamerica Retirement Services Why us? Why Now?

Transamerica Retirement Services Why us? Why Now?. Kent G. Callahan President & CEO September 18, 2003. The Ritz-Carlton, Bachelor Gulch, Colorado September 17-19, 2003. 1. AEGON NV. A company connected in many ways. United States. Canada. Spain. United Kingdom. The Netherlands.

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Transamerica Retirement Services Why us? Why Now?

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  1. Transamerica Retirement ServicesWhy us? Why Now? Kent G. CallahanPresident & CEOSeptember 18, 2003 The Ritz-Carlton, Bachelor Gulch, Colorado September 17-19, 2003 1

  2. AEGON NV A company connected in many ways United States Canada Spain United Kingdom The Netherlands Hungary Taiwan • Based in the Hague, the Netherlands • 238 billion Euro in assets at 12/31/02 • Major operations in U.S., Netherlands, U.K., Hungary, Spain & Canada • Today 26,659 employees worldwide 2

  3. Life & Pensions Premium Income % of GDP (penetration) Long Term Secular Trends Globalisation – International Potential Brazil Indonesia Mexico Poland China India USA The Netherlands UK Source SIGMA 3

  4. AEGON NV A snapshot in time December 31, 2002 1991 Share Price 9.50 Market Cap 13.7 bln Assets 238.2 bln Net Income 1.547 bln Life Premiums 17.7 bln Gross Deposits 318 bln Employees 26,659 Share Price 2.70 Market Cap 2.5 bln Assets 32.4 bln Net Income 0.4 bln Life Premiums 1.9 bln Gross Deposits 1.8 bln Employees 10,449 Amounts in Euros except employees 4

  5. AEGON NV Focused on multi-national growth Pre-Tax Earnings Contribution Full Year 1996 Full Year 2002 2% 3% 7% 33% 11% 56% 30% 58% Netherlands Americas United Kingdom Other Countries 5

  6. AEGON Americas Snapshot in time December 31, 2002 1991 Assets 149.9 bln Net income .916 bln* Life premiums 6.8 bln* Gross deposits 269 bln* Employees 12,318 Assets 14.0 bln Net income .1 bln Life premiums .51 bln Gross deposits 2.0 bln Employees 3,430 Amounts in US dollars * latest 12 months 6

  7. AEGON USA US Insurer Rankings 2002 net premiums written 2002 year-end total admitted assets In Millions In Billions 1 AIG 2 MetLife 3 AEGON USA 4ING Group 5 Prudential 6 Hartford Life 7 New York Life 8 Nationwide 9 Mass Mutual 10 GE Fin Assurance 1 Met Life 2 AIG 3 Prudential of America 4 TIAA Group 5AEGON USA 6 Hartford Life 7 ING Group 8 New York Life 9 Northwestern 10 Nationwide Group $ 243.8 $ 233.6 $ 205.7 $ 144.5 $ 140.6 $ 136.8 $ 125.8 $ 121.9 $ 102.9 $ 87.4 $ 33,608 $ 28,239 $ 23,610 $ 22,680 $ 18,363 $ 15,337 $ 14,910 $ 13,501 $ 12,236 $ 12,107 Source: 2002 A.M. Best Survey 7

  8. Peer RBC Ratios - 2002 • AEGON 348.8% • Hartford 236.7% • ING 341.7% • Jackson National 277.7% • Jefferson Pilot 315.3% • John Hancock 305.3% • Lincoln 335.0% • Manulife 228.2% • Met Life 280.3% • Nationwide 325.5% • Pacific Life 279.4% • Prudential 316.0% • Travelers 376.6% • In most instances, the peer companies’ RBC ratio is the group’s single dominant life company. If there is not a single major company, the group’s weighted average ratio is calculated. AEGON’s RBC ratio is based on our consolidated statutory statements. Confidential 8

  9. Last Three Years Average Return on Shareholders’ Equity % Peer Group Comparison Return on Equity 9 Source FactSet, Annual Reports

  10. Future Looks Bright • Defined Contribution Assets $1.31 T • as of 12-31-95 • Projected Defined Contribution $3.75 T • Business as of 12-31-05 10

  11. The Corporate D.C. Market by Segments (includes 401(k) Plans) As of Year-End 2003 # of Plans (000) Assets (000,000,000) # of Participants (000,000) By Assets 10.8 9.7 4.3 3.7 5.8 10.4 18.0 62.7 551.0 132.0 18.2 8.4 5.2 2.6 .0 718.3 <$1M $1M - $5M $5M - $10M $10M - $20M $20M - $50M $50M - $250M >$250M Total $ 150 $ 260 $ 110 $ 100 $ 150 $ 295 $1,050 $2,115 *Includes actives, retirees and vested terminated participants. 11

  12. The 401(k) Market by Segments As of Year-end 2002 # of Plans (000) Assets (000,000) # of Participants (000,000) By Assets 4.6 3.6 3.2 2.7 3.6 2.9 20.6 <$1M $.5M - $1M $1M - $2.5M $2.5M - $5M $5M - $10M $10M - $20M Total of Segments $ 40 $ 55 $ 90 $ 85 $ 90 $ 80 $ 440 230.0 86.0 53.5 21.0 13.5 6.4 410.4 *Includes actives, retirees and vested terminated participants 12

  13. Estimated Market Penetration of the TPA Service Model TPA Interface Model* Segment TPA Full-Service Model* <5% 5% 7% 10% 12% 13% 40% 35% 28% 20% 13% 7% <$.5M $.5M - $1M $1M - $2.5M $2.5M - $5M $5M - $10M $10M - $20M *TPA typically provides documents, compliance and administration **TPA provides full recordkeeping, compliance and administration 13

  14. Projected Sales Opportunities in 2003 401(k) Book of Business Sales Opportunities Estimated Turnover Rate Plans (000) Assets (Billions) Plans (000) Assets (Billions) Segment 15.0 7.0 5.6 2.5 1.4 .6 $2.6 $4.3 $9.5 $10.2 $9.0 $7.2 230.0 86.0 53.5 21.0 13.5 6.4 <$.5M $.5M - $1M $1M - $2.5M $2.5M - $5M $5M - $10M $10M - $20M 6.5% 8.0% 10.5% 12.0% 10.0% 9.0% $40 $55 $90 $85 $90 $80 14

  15. Dimensions • Serving 11,000+ small business owners • 500,000+ participants* • 300,000 defined contribution • 150,000 terminal funding • 66,000 defined benefit • Top 10 provider of retirement plans** * As of 12/31/2002 **CFO Survey 4/2002 15

  16. High Growth Strategy Case Count Growth % Sales Results 1996-2002 $166,289,620 532 $415,095,397 150% 815 $524,831,010 26 % 1,074 $729,469,958 39 % 1,305 $860,126,452 18 % 1,866 $713,716,442 -17 % 1,767 $1,018,000,000 43 % 1,724 35 % 11,0001 1996 1997 1998 1999 2000 2001 2002 1 Total in force clients as of 12/31/02 16

  17. TRS 2003 Channel Strategy 2003 Channel Strategy Broker-Dealer Insurance Agents TPAs Payroll Firms Banks 17

  18. Transamerica Retirement ServicesKey Initiatives • TPA Channel • Dominate the less than $5M market place • Drive product enhancements • Service…service…service • Technology 18

  19. Service…Service…Service New Team  New Focus • Darcy Hatton • Mary Sanderson • Jeff Barber • Shelia Wales • Leecea Johnson • Susan Lotwin 19

  20. No Stone Unturned! • New AE goals • Annual plan review • PSAC • Proactive vs. reactive • SponsorConnect • New educational seminars • TAE relationship overhaul • MAGIC training • Client satisfaction surveys • Client rating system 20

  21. How do we know if we are getting the Job done? • Number of visits to +$1M clients 864 • 90% of calls resolved @ SP on first call 75.7% • SP YTD call volume 33,694 • Client survey – post enrollment at > 2 rating 96% • VRU and web site availability – all partners 99.4% • Deposit processed on time and accurate 100% • Case installation on-time % 90.2% • +30 additional categories 21

  22. Transamerica Retirement Services • Build Team • Build Bridges • Honor Commitments • Connect Dots • Execute 22

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