1 / 10

How Insurance Companies Can Benefit From CallFire’s Cloud Ca

Learn how your business can benefit from CallFire’s Cloud Call Center

docssharing
Télécharger la présentation

How Insurance Companies Can Benefit From CallFire’s Cloud Ca

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. How Insurance Companies Can Benefit From CallFire’s Cloud Call Center www.callfire.com April 2013

  2. Challenges of Manual Dialing • Less productivity – When your agents are making outbound calls manually, most of their time is spent reviewing client lists, dialing clients and updating client’s lists. These operations can be automated when using cloud technology. • Wasted resources – Because manual dialing is a manual operation, not only does this take away from your agent’s proficiency, but this also decreases the chance of reaching successful leads. CallFire’s cloud calling center eliminates the manual labor and gets you connected with prospects directly and with ease

  3. Cloud Based Solutions • Cloud based solutions like CallFire’s Cloud Calling Center utilize automation technologies which are built around call center needs. • Cloud technology is cost efficient. This is because there is no infrastructure fees, equipment fees or need for equipment upgrades. • Specific cloud functionalities like call routing are built to handle a large volume of inbound calls. This increases customer satisfaction and retention rate. • The primary function of cloud call centers are their ability to fortify customer relationships by streamlining customer needs through automation and analytics.

  4. Multi-line Dialing • CallFire’s Cloud Call Center includes multi-line dialing. This component helps strengthen your companies productivity and customer service by enabling agents to make multiple outbound calls, therefore increasing leads and customer attentiveness. • Multi-line dialing also saves your company the need to expand your workforce simply because one agent can call up to four phone lines simultaneously. Agents are more productive, allowing for a much greater potential for customer leads.

  5. Smart Drop • Another great component of CallFire Cloud Call Centers is Smart Drop and Machine Skip. This component, similar to multi-line dialing, assists in raising the productivity level of your company as well as alleviates your agents the annoyance of busy signals and answering machines. • Through Smart Drop, your agents will only be connected to live calls. This is because Smart Drop automatically avoids dead phone lines. Additionally, if an answering machine is reached, Smart Drop automatically leaves a prerecorded message. This frees agent of wasted time and allows them to what do they best: Gain successful leads!

  6. Cost Effective Adopting CallFire’s Cloud Call Center into your marketing infrastructure has a number of financial benefits: • No bulky equipment setup fees • Traditional PBX systems require an IT management team to oversee operation, which with CallFire’s Cloud Call Center, is not needed. • No equipment upgrade fees • Cloud utilization allows maximum scalability for the combination of both call centers and work from home agents. • Cloud hosted platforms enable your agents to work from any location at any time. This means your company will not miss a day of productivity when it is needed during special/emergency conditions.

  7. Customer Service CallFire’s Cloud Call Center has the technological flexibility and foresight to adapt to your customer’s needs, thereby increasing customer satisfaction. • Because cloud capability can take in a large volume of calls at anytime, customers will be taken care of promptly, in contrast to the waiting time of traditional PBX systems. • Allowing customers to be connected to agents quickly not only boosts your company image and profit, but this inherently builds customer relationships which other traditional PBX systems have trouble nurturing.

  8. Client Relationship CallFire’s Cloud Call Center is built to sustain and retain customer satisfaction, attentiveness and growth. Lets look at some highlights to fortify your client relationships: • Faster, automated call center operations show customer value and appreciation. • Smart Drop will ensure that your customers are attended to in a fast and professional manner even if they are unavailable at the moment. • Multi-dialing accommodates any client to be connected to a live agent automatically and without hassle. • Cloud technology allows for analytical data to get specific information on customer needs and uses.

  9. Optimization CallFire’s Cloud Call Center provides the use of analytic data. This helps give insight into how your customer base is interacting with your system as well as functions they prefer to use. This helps in: • Optimizing company operations and performance effectiveness. Upgrading your software is a breeze with cloud technology. Your clients will appreciate in your choice to adapt to their needs. • Giving insight to preferred cloud call center functions. This information helps your company recognize how your specific marketing system is being received. With this information you can stay ahead of customer needs.

  10. Contact Us Contact us at anytime if you any questions on your cloud call center needs! • http://www.callfire.com • (877) 897-FIRE

More Related