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Problem management in e-Marker ®

Problem management in e-Marker ®. Resolving problems. Senior markers can resolve problems raised by markers Where there are further issues, these will be passed to the administrator Senior markers can: View image and comment from marker View whole script. Raising problems.

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Problem management in e-Marker ®

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Presentation Transcript

  1. Problem management in e-Marker®

  2. Resolving problems • Senior markers can resolve problems raised by markers • Where there are further issues, these will be passed to the administrator • Senior markers can: • View image and comment from marker • View whole script

  3. Raising problems • Markers provide details of the problem:

  4. Raising problems • Click on Resolve menu to resolve problems:

  5. Choose Related Part

  6. Screen of problem to resolve

  7. Problem detail

  8. View whole script • Select the “View Whole Script” icon • A window will pop up displaying the whole script

  9. Resolving problems • The preferred way to resolve a problem is by marking it • Even by viewing the whole page, however, you may not be able to do so • Next steps: • Escalate • Park the problem

  10. Forwarding a clip • Where you are unable to resolve the problem, it must be forwarded to the administrators • Provide an explanation of why you cannot resolve the problem

  11. Parking a problem clip • Where you may need to consult with someone else regarding a problem, it can be parked • Effectively this puts the problem into “pending” • Provide a description or edit the current problem description of why you cannot resolve the problem

  12. Demonstration

  13. Problem management in e-Marker®

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