Equipment Management Trial Smart Homes or Smart Users? Developing the User Interface

1. Equipment Management TrialSmart Homes or Smart Users?Developing the User Interface Victoria Haines Ergonomics and Safety Research Institute Loughborough University TAHI Equipment Management Trial

2. Equipment Management Trial Two main areas of activity: • Single Home Experiment (SHE) • Laboratory based experiment • Targeted exploration • Scientific rigour • University activity with support from industrialists • Multi Home Trial (MHT) • Real homes • Case studies • Industrialist activity with support from Universities TAHI Equipment Management Trial

3. SHE Process SHE Process Specification Plan Reporting of findings Experiment Results Experimental Description Alerts • Literature review • Card sort • Icon trials Results Energy • Questionnaire • Focus groups Results Report SHE spec SHE plan Device Results • Literature review • Task performance Set up • Review and research • Mock up and testing Results Attitudes • Focus groups • Photographic study Results TAHI Equipment Management Trial

4. EM5: General Attitudes • 6 Focus Groups (n=43) • Range of ages and family situations • 7 Scenarios • Energy Use • Boiler Service • Appliance Repair • Holiday Security • Home Ambience • Break-In • Welfare Monitoring TAHI Equipment Management Trial

5. EM5: Example Scenario Appliance Repair Mr and Mrs Blank’s house has a central computer that is monitoring the performance and use of their washing machine. The washing machine has broken down. The service company can check what is wrong with the machine before visiting the house. The right engineer is sent with the right parts to fix the machine in one visit. TAHI Equipment Management Trial

6. EM5: Emerging Themes Energy Use • Itemisation of energy consumption • Monitoring of energy consumption: A profit making scam? • Monitoring of energy consumption: The Big Brother effect • Less invasive communication methods with the service provider TAHI Equipment Management Trial

7. EM5: Emerging Themes Boiler Service • A vested interest: Keeping it within the home • Trusting the system • Diaries should be kept private: Security issues TAHI Equipment Management Trial

8. EM5: Emerging Themes Appliance Repair • Reduced time and expenses • A right to choose • Suspicious of large companies • Trusting technology TAHI Equipment Management Trial

9. EM5: Emerging Themes Holiday Security • Setting control • Mimicking real-life • Setting up the system: ‘I struggle with the VCR’ • Who receives the security alerts TAHI Equipment Management Trial

10. EM5: Emerging Themes Home Ambience • Pure luxury • Age differences • A tragic compression of spontaneity TAHI Equipment Management Trial

11. EM5: Emerging Themes Break-In • Cameras. Who can see in? • Break-in notifications • Will it help prosecution? TAHI Equipment Management Trial

12. EM5: Emerging Themes Welfare Monitoring • Technology to benefit the older generation • Prolonged independence • A false sense of security TAHI Equipment Management Trial

13. EM5: Emerging Themes Overall preferences Most Liked Energy Use Holiday Security Break-in Welfare Monitoring Boiler Repair Appliance Repair Least Liked Home Ambience TAHI Equipment Management Trial

14. EM5: General Attitudes Photographic study TAHI Equipment Management Trial

15. EM1: Messages and Alerts EM1: Messages and Alerts Specification Plan Reporting of findings Experiment Results Experimental Description Alerts • Literature review • Card sort • Icon trials Results Energy • Questionnaire • Focus groups Results Report SHE spec SHE plan Device Results • Literature review • Task performance Set up • Review and research • Mock up and testing Results Attitudes • Focus groups • Photographic study Results TAHI Equipment Management Trial

16. EM1: Messages and Alerts A: Primary alerts emergency – high importance – immediate response needed – threat to life – threat to house. These may be referred to as ALARMS. B: Secondary alerts cautionary – medium importance – response needed at some time. These may be referred to as ALERTS. C: Tertiary alerts advisory – low importance – response may not be needed. These may be referred to as MESSAGES. TAHI Equipment Management Trial

17. EM1: Messages and Alerts • Card sort exercise (n=20) and Icon sort exercise (n=10) TAHI Equipment Management Trial

18. EM1: Alert icon results Category A Messages Icon appearance Message Content Smoke alarm activated * Carbon monoxide alarm activated Methane alarm activated Burglar alarm activated Bath overflowing Tap left on Water leak Freezer door open Message from children Format Large/Central/Flashing Large/Central/Static Medium/Central/Flashing Favourite icon overall TAHI Equipment Management Trial

19. EM4: Set up Specification Plan Reporting of findings Experiment Results Experimental Description Alerts • Literature review • Card sort • Icon trials Results Energy • Questionnaire • Focus groups Results Report SHE spec SHE plan Device Results • Literature review • Task performance Set up • Review and research • Mock up and testing Results Attitudes • Focus groups • Photographic study Results TAHI Equipment Management Trial

20. EM4: Set Up • What needs setting up? • Quickset options? • Authorisation for Installer and Householders? • Access to part or whole system (for each person) • Login/Logout or Timeout? • Use of login names, passwords, codes etc? • Display format / appearance? • Input method options? TAHI Equipment Management Trial

21. EM3: Input Device Specification Plan Reporting of findings Experiment Results Experimental Description Alerts • Literature review • Card sort • Icon trials Results Energy • Questionnaire • Focus groups Results Report SHE spec SHE plan Device Results • Literature review • Task performance Set up • Review and research • Mock up and testing Results Attitudes • Focus groups • Photographic study Results TAHI Equipment Management Trial

22. EM3: Input Device • Computer with keyboard and mouse • Web tablet with touch-screen • Personal Digital Assistant with stylus • Mobile telephone with keypad • Digital paper and pen • Television with remote control • Voice control Combine with set up experiments if possible TAHI Equipment Management Trial

23. EM2: Energy Management Alerts • Literature review • Card sort • Icon trials Results Device Results • Literature review • Task performance Set up • Review and research • Mock up and testing Results Attitudes • Focus groups • Photographic study Results Specification Plan Reporting of findings Experiment Results Experimental Description Energy • Questionnaire • Focus groups Results Report SHE spec SHE plan TAHI Equipment Management Trial

24. EM2: Energy Management Heriot Watt University • Energy Questionnaire • Focus Groups TAHI Equipment Management Trial

25. Dissemination of Research • Single Home Experiment Specification • Trial participants’ questions to test (without limitations) • Possible methods to use • Circulated within the EM trial in September 04 (EM76) • Single Home Experimental Plan • Background literature • Single Home Experiments and findings • Release 1 circulated within the EM trial in October 04 (EM113) TAHI Equipment Management Trial

26. Thanks for listening!Any questions? V.J.Haines@lboro.ac.uk TAHI Equipment Management Trial