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Trainer’s First Aid: 15 ways to manage difficult behaviours and situations with Marc Ratcliffe

Trainer’s First Aid: 15 ways to manage difficult behaviours and situations with Marc Ratcliffe. Some of the Usual Suspects. Off- Tasker Dominator Persistent Questioner . Late-comer Mad- texter I don’t wanna !. Regroup. 1 . Select a Topic/Pose a Statement.

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Trainer’s First Aid: 15 ways to manage difficult behaviours and situations with Marc Ratcliffe

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  1. Trainer’s First Aid: 15 ways to manage difficult behaviours and situationswith Marc Ratcliffe

  2. Some of the Usual Suspects Off-Tasker Dominator Persistent Questioner Late-comer Mad-texter I don’t wanna!

  3. Regroup

  4. 1. Select a Topic/Pose a Statement Have five or six topics and ask students to move to the one they want to discuss or agree with!

  5. 2. Regroup by Colour • Name tag dots • Name bar • Handout colour • Folder colour • By pen colour.

  6. 3. Create a Learning Team Have one person from each table form new teams to explore content, conduct research or add to the discussion.

  7. Redirect

  8. 4. Ask the Audience

  9. 5. Change the Genre • Game Show • Talk Show • Respond only in 3 word sentences • Respond in mime!

  10. 6. Validate technology and refocus • Set to “Stun” not to “Kill” • Encourage tweeting and searching within boundaries.

  11. Give them a job

  12. 7. Invite a scribe

  13. 8. Create Observers

  14. 9. Ask for a Timekeeper

  15. Deflect

  16. 10. Affirm, but delay

  17. 11. Action Plan

  18. 12. Parking Lot

  19. Keep them Busy

  20. 13. Soft Opening • A pop quiz • Top 5 list • Magic trick • Cartoon • Quick clip.

  21. 14. Wuzzles

  22. 15. Reality Check • Call the Elephant in the room • Negotiate on what we CAN change, rather than focusing on what we CAN’T!

  23. Questions…

  24. Contacts Contact Marc Ratcliffe: • mratcliffe@mrwed.edu.au • http://twitter.com/MRWED_CEO • www.mrwed.edu.au/blog

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