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Software Resource and Services Jack Delinsky

Software Resource and Services Jack Delinsky. Current State Direction Philosophy. Current State

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Software Resource and Services Jack Delinsky

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  1. Software Resource and ServicesJack Delinsky

  2. Current State Direction Philosophy

  3. Current State Three main categories of software and servicesavailable through OIIT:Enterprise – System Office Managed(i.e. Oracle and Banner)Institutional – SRS Managed (i.e. Microsoft and Adobe)Enabling – Any USG Member (i.e. Wimba and Blackboard ConnectEd)

  4. Current State Goals: Volume Purchasing to Insure Low Pricing 1st Point-of-Contact

  5. Direction Based on Campus Input

  6. Point-of-Contact • Find Products • Find Services • Find Solutions • Find Information

  7. Philosophy Teaming • SRS Advisory Committee • Campus Visits • Project Teams • Web Design • Customer Relationship Management Design • Vendor Negotiations

  8. Philosophy Teaming • SRS Advisory Committee • Campus Visits • Project Teams • Web Design • Customer Relationship Management Design • Vendor Negotiations

  9. Philosophy Customer Service • SRS is here for you • Expect responsiveness • Provide feedback • Escalate • Recommend • Call for Help

  10. Philosophy Contact Information Email: SRS@usg.edu Hotline: 706-583-2230 Escalate Email: Jack.Delinsky@usg.edu Phone: 706-583-2280

  11. Thank you!

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