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Information Management 1

Information Management 1. Communication. Aim. To give students an understanding of effective communications. Learning Outcomes. At the end of this session students will be able to :. Define the term ‘one-way’ and ‘two-way’ communication Identify barriers towards effective communication

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Information Management 1

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  1. Information Management 1 Communication

  2. Aim To give students an understanding of effective communications

  3. Learning Outcomes At the end of this session students will be able to : • Define the term ‘one-way’ and ‘two-way’ communication • Identify barriers towards effective communication • State the benefits of an effective brief • Define the acronym SMEAC

  4. What do people need to know and why.

  5. Types of communication systems Broadly divided into two categories; One-way communication (closed system) Two-way communication (open system).

  6. Barriers to communication • Timings • Overload • Distortion • Perceptions • Bias.

  7. Briefing Clear, concise, and easy to understand, an effective brief will; • Enhance communication • Promote discipline • Allow for complete understanding of role • Allow for individual task ID and allocation • Provides opportunity to seek confirmation.

  8. Elements of a brief S – Situation M – Mission E – Execution A - Any questions C - Check understanding.

  9. Listening • Search for the central idea • Control your emotions • Evaluate the message • Non-verbal behaviour • Verbal behaviour.

  10. Helpful hints • Plan • Use examples • Keep to the subject • Make a note of questions.

  11. Confirmation Assessments will be based on this lesson and the corresponding study note: Learning Outcomes • Define the term ‘one-way’ and ‘two-way’ communication • Identify barriers towards effective communication • State the benefits of an effective brief • Define the acronym SMEAC.

  12. THE END

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