This Session is about

1. Focus on how agencies are effectively using or planning to use technologies to improve operations (approach is to determine what is needed for better operations, then determine the optimum technologies; also using technologies as a “bridge” between agencies) Practice and technology in operation (… more innovative ways to address increasing travel demand) This Session is about

2. Technologies to improve operations Too often we operate based upon the technology that we buy or build If you ask a geek or a salesman to solve your problems…he will!

3. Different Viewpoints... The user view: I want a Tree!! The programmer view: I know all about trees!

4. ... with Bad Results! History shows…at the end of the development effort, the user’s view seldom is the winner! If you want to know what is needed for better operations, ASK OPERATIONS!!

5. Technologies to improve operations Accept that non-highway agencies need to know what you are doing Allow them to see what you are doing and have some say in how you do it Allow them (gasp) to share your tools that you use

6. Technologies to improve operations There are multiple types of events available in the CHART system: Action Event Often used by Maryland Aviation Administration for parking messages around BWI Congestion Event, Disabled Vehicle Event, Incident Event Used by State Highway and Transportation Authority for roadway events Planned Roadway Closure Event Auto-populated by district offices through permitting system Safety Message Event Often instigated by public affairs Special Event Often used by Law Enforcement and Emergency Services

7. Technologies to improve operations Available to Multiple Partners Transportation Management Highway Maintenance Law Enforcement CHART Statewide Operations Center CHART DC Region Traffic Center CHART Baltimore Region Traffic Ctr CHART Annapolis Region Traffic Ctr Bay Bridge Traffic Operations Center Authority Operations Center Montgomery County Traffic Center Prince George's County Traffic Center Anne Arundel County Traffic BWI Airport Operations Northern Virginia DOT Traffic Center Washington DC Traffic Mgt Center Ravens Traffic Operations Center Redskins Traffic Operations Center Baltimore City DOT Dayton Shop Owings Mills Shop Laurel Shop Fairland Shop Annapolis Shop Gaithersburg Shop Golden Ring Shop Upper Marlborough Shop Harford Shop Baltimore County Police Maryland State Police Barracks - Annapolis Maryland State Police Barracks - Rockville Maryland State Police Barracks - Forestville Maryland State Police Barracks - Golden Ring Maryland State Police Barracks - College Park Maryland State Police Barracks – Waterloo Maryland State Police Barracks – Glen Burnie US Park Police (Greenbelt) Maryland Transportation Authority Police Current Users of CHART

8. Technologies to improve operations Partners (Continued) Emergency Operations Information Share / Lab Device Maintenance SHA Wash DC Region Emergency Operations Center SHA Baltimore Region Emergency Operations Center SHA Annapolis Region Emergency Operations Center Maryland Emergency Management Agency Maryland Emergency Medical Services (Ambulance) Harford County EOC / 911 Howard County EOC / 911 Anne Arundel County Fire Dispatch (Soon EOC) Baltimore County EOC (Soon PD/Fire/911) Network Operations Center Traffic Signal Repair Shop Radio and Camera Repair Shop Dynamic Message Sign Repair Shop University of Maryland Center for Advanced Transportation Technology Lab Current Users of CHART

9. Technologies to improve operations Future Partners Baltimore City Police / 911 Baltimore County Fire / Police / 911 Eastern Shore EOCs Eastern Shore MSP * Currently funding their own workstation and circuit

10. Focus on how agencies are effectively using or planning to use technologies to improve operations (approach is to determine what is needed for better operations, then determine the optimum technologies; also using technologies as a “bridge” between agencies) Practice and technology in operation (… more innovative ways to address increasing travel demand) This Session is also about

11. Innovative ways to address increasing travel demand CAPWIN RITIS Travel Times on DMS 511 Expand CHART Capabilities to 3rd Party though common, secure IP protocols

12. TRANSPORTATION HAZ-MAT EXISTING F I R E MOBILE-DATA NCIC NLETS E M S SYSTEMS DATABASES DIRECT WALES INTERNET CONNECT? POINT-POINT R.N.C. CapWin LEASED Message INTERNET LINE CONVENTIONAL POINT-POINT Switch MILES T C TCP/IP P \ I P VCIN CDPD T CELL RFLANS R A N S P LG PUBLIC O SAFETY R DATABASES T Innovative ways to address increasing travel demand CHART is a major partner of the CapWIN project which will link ALL safety response agencies in the Washington D.C. region

13. RITIS Innovative ways to address increasing travel demand

15. Innovative ways to address increasing travel demand Coming 2009

16. Baltimore Region Montgomery County MIEMSS / MEMA Statewide Tower CCTV Western Maryland Annapolis / Eastern Shore DC Region Eastern Shore TOCs and CCTV Innovative ways to address increasing travel demand - 7 Regional Gigabit Ethernet Nodes connected by state fiber optics, state microwave and leased circuits - Over 60 TOCs homed to regional nodes (cheaper and more robust network) - Over 280 CCTVs on new network (Approx 200 non-SHA) - Over 100 DMS on new network - Over 100 Speed detectors - 32 HARs on new network - 46 Weather Station (21 with CCTV)

17. Innovative ways to address increasing travel demand Current CHART Sharing Solution • Solution involves the extension of the MDOT network to the remote (non-MDOT) customer location • Network, video and workstation equipment is installed on the remote site • The equipment is not connected to the customer network • MDOT manages the network and PC equipment located at the remote (non-MDOT site) • Security solution involves locking down the PC, MAC based security and access lists • “normalization” of video between various codec formats is handled via banks of decoders and encoders

18. Innovative ways to address increasing travel demand Challenges • Poor Security • Limited Scalability • Expensive associated with management of MDOT assets spread out across the state in non-MDOT facilities • Cumbersome support for video from sources other than Coretec encoders

19. Innovative ways to address increasing travel demand Solution under Test • Architecture is similar to the existing solution but includes the following differences • Establishes a strong security boundary between MDOT and the 3rd Party customers via the installation of a firewall • Firewall configured to permit requests from 3rd party customer to access the CHART application

21. Benefits • Does not require a small MDOT “island” to be created and maintained at the remote site • Improves network security • Improves scalability • Solution does not require dedicated PCs to be configured on the 3rd party network to access the CHART application • Reduces the management responsibilities of MDOT • Improves operational usability • Improves security and scalability • Management responsibility of all network equipment, PCs, decoders, etc that are beyond the MDOT firewall and the outside Proxy RP router will be the responsibility of the 3rd party • Reduces the management responsibilities of MDOT • Improves scalability • Use of video transcoders eliminates the need for legacy video switches as well as large banks of decoders and encoders • Simplifies application development • Improves scalability