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Successfully Managing Telecommuters

Successfully Managing Telecommuters. Telework -Emerging Opportunities for Employers and Employees in the Marketplace March 16 th , 2011 Presented by Shannon J. Uecker, HRBP PHR. Agenda. Introduction Telecommuting at Noridian NAS/BCBS Status Virtual Team Management Best Practices

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Successfully Managing Telecommuters

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  1. Successfully Managing Telecommuters Telework-Emerging Opportunities for Employers and Employees in the Marketplace March 16th, 2011 Presented by Shannon J. Uecker, HRBP PHR

  2. Agenda • Introduction • Telecommuting at Noridian • NAS/BCBS Status • Virtual Team Management Best Practices • Managing by Objectives (MBO) • Define the Best Virtual Team Member

  3. Noridian’s Telecommuting Definition Telecommuting occurs when an employee, who first has been approved to telecommute, will perform a substantial portion of their work (50 percent or more of the time) off-site or at the employee’s home for more than an occasional period of time.

  4. 2010 NSBA Small Business Technology Survey Source: 2010 NSBA Small Business Technology Survey

  5. The True Cost of Commuting: Hours per year Figures adjusted for vacation, holidays and sick leave time normally taken during the year. Source: Working From Home by Paul and Sarah Edwards.

  6. Noridian Telecommuting Positions

  7. NAS Telecommuters by State

  8. Management Matrix

  9. Managing by Objectives (MBO) • Management by Objectives (MBO): A management tool that clearly communicates your expectations as a supervisor and the employee’s capabilities as a telecommuter. The most efficient, effective and successful way to manage telecommuters. Focus on the end deliverable and not how it was accomplished.

  10. Managing by Objectives (MBO)(Break It Down)

  11. Who Makes the Best Virtual Team Member • The Right Employees: • Familiar with their work, organization, it’s culture and colleagues • Independent self-starters that do not require micromanagement • Self-motivated, self-disciplined, able to ignore distractions and focus on the work at hand

  12. Who Makes the Best Virtual Team Member • The Right Employees (cont.): • Able to communicate quickly and effectively with in-office staff • Minimal need of socialization with in-office staff • Home offices that equipped with proper equipment and meet the safety and ergonomics requirement

  13. Questions to ask a potential telecommuter • How will telecommuting enhance your productivity? • How will your productivity be measured? • What makes you an ideal candidate? • How does your position qualify you for telecommuting? • To what degree to you require socialization with in-office staff? Explain.

  14. Questions to ask a potential telecommuter (cont.) • What are you work habit strengths and weaknesses? • Can you communicate quickly and effectively? Give examples. • Can you work independently with minimal interaction with your supervisor? Explain. • Are you self-motivated, self-disciplined and able to ignore distraction and focus on the work to be done? Explain. • Do you have a separate work space in which to work? Explain in detail. • Why should you be considered for a telecommuting position?

  15. Successfully Managing Telecommuters What questions do you have?

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