Gallaudet University 2015 There’s No Place Like Home: Assessing Climate

1. Gallaudet University 2015There’s No Place Like Home:Assessing Climate Prepared by OAQ/Office of Institutional Research October 20, 2015

2. 2015 Student and Employee Satisfaction Survey • Introduction to the Surveys • Background of Student Satisfaction Survey • 2105 Student Satisfaction Survey Results • Background of Employee Satisfaction Survey • 2015 Employee Satisfaction Survey Results • Next Steps

3. Sample Survey

4. Planning Matrix for SSI & ESS

5. Student Satisfaction Survey

6. SSI Background Why a Student Climate Survey? • Assessment of Institutional Effectiveness • Student’s perspective • Ability to compare to other student assessments • National Survey of Student Engagement (NSSE); Alumni Surveys • Ability to compare to peer institutions • GU IR has never led a student climate survey before this year • Survey Instrument Used • Noel-Levitz Student Satisfaction Inventory (SSI) • 98 Campus Climate Items • 12 Scales

7. Student Satisfaction * repeated in other scales

8. *repeated in other scales

9. * repeated in other scales

11. Student Satisfaction

12. GUCS Background • Gallaudet University Climate Survey (GUCS) • Developed in 2007 • Analyzed, reported from 2007 – 2013 • Based on MSCHE concerns and consultant input • 48 items: Likert scale • http://www.gallaudet.edu/office_of_academic_quality/institutional_research/gu_campus_climate_survey.html

13. ESS Background • Noel-Levitz Employee Satisfaction Survey (ESS) • GU/IHE concerns have broadened since 2007 • More sophisticated survey (importance/satisfaction) • Standardized; Offers comparisons to peers • Same survey for all employees • 72 items (7 items from GUCS): Likert & 4 open-ended Q’s • Four Areas: • Campus Culture and Policies • Work Environment • Institutional Goal Priorities • Planning and Decision-Making

14. ESS Background Noel-Levitz Employee Satisfaction Survey (ESS) • Campus Culture and Policies • Campus mission • Budgetary and human resources • Departmental communication • Pride in work • Training and employee recognition • Work Environment • Information flow • Employee empowerment • Supervisor relationships • Professional development • Fulfillment and job satisfaction

15. Employee Satisfaction † results similar to past surveys

16. † results similar to past surveys

17. Next Steps Office of Institutional Research (OIR) • Report on ESS and SSI data by employee and student groups respectively (supplemental report) • Focus Groups - ESS: faculty, staff, admin; SSI & NSSE: students (supplemental report) • Begin preparations for improved 2016 administration of Satisfaction Surveys • Education on the surveys and their value • Publicity for spring administration

18. Next Steps (con’t) Campus Community • Surveys are valuable if each unit and individuals • Discuss the Strengths and Challenges • Ask yourselves: • What does this mean for me/us? • What are we doing well? • What’s my role in improving Satisfaction? • Make changes in how we do things based on the challenges (e.g. Performance reviews for admins)

19. Employee and StudentSatisfaction Reports • Available in December at the OIR website: Surveys and Reports • http://www.gallaudet.edu/office-of-academic-quality/institutional-research/gu-campus-climate-survey.html

20. Questions and Discussion