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Facility Portal and Work Order Manager

Facility Portal and Work Order Manager. Menu Pre-Login Options . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Post Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Work Order Administration . . . . . . . . . . . . . . . . . . . . 8

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Facility Portal and Work Order Manager

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  1. Facility Portal and Work Order Manager

  2. Menu Pre-Login Options . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Post Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Work Order Administration . . . . . . . . . . . . . . . . . . . . 8 Work Order Dispatch . . . . . . . . . . . . . . . . . . . . . . . . 9 Advanced Reporting . . . . . . . . . . . . . . . . . . . . . . . .10 Site Administration . . . . . . . . . . . . . . . . . . . . . . . . . 11 Integrated Applications . . . . . . . . . . . . . . . . . . . . . 12 Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

  3. Anytime, Anywhere Access • Facility Web Portal. Access all of your facility applications via the web in one location. • Single user interface for service operations • Work order module that is a true web-based work order manager • Connects tenants, service contractors and facilities management • Ease to use, yet powerful • Access anytime, anywhere

  4. softWrench Benefits • Minimize IT resource investment • Improve operations efficiencies • Improve occupant satisfaction • Manage internal and external resources successfully • Improved performance and response

  5. softWrench Technology TECHNOLOGY • ASP – Supply and Service hosted solution • Over 4,000 softWrench users • Over 500,000 work orders managed annually through softWrench systems • Transactions protected by an uninterrupted power supply (UPS) SECURITY • 128 – bit encrypted • VeriSign Secure Socket Layers (SSL) for connections • Network Interface adapter enabled for packet filtering • BlackIce Server Firewall • McAfee Antivirus • RAID 5 Data Storage

  6. Pre-Login Options Customize web pages to reflect your company or department’s image. Develop a complete website f or your operations or select only a few pages to highlight capabilities. • Pre-login pages allow you the flexibility to customize pages specifically dedicated to inform users about your department or company. • Pre-login pages are optional pages and most allow additional images and other graphical elements. • Available Pre-login pages: • Home Page • Mission Statement • Company History • Directory • News • FAQ’s • Services • Locations

  7. softWrench Post-Login • Login is specific to the user and will display and populate fields when appropriate. • softWrench recognizes the user’s job role as one of 6 user types. This prevents simple requestors access to secure documents or detailed reporting. • Request (failure) codes are preloaded into softWrench. Users simply select from the drop down menu.

  8. Work Order Administration • Users can check information on their specific work order requests and view basic information, estimated completion, status and notes. • Once work orders are entered into the system they are immediately available to the Operator to verify and dispatch and can be quickly filtered. • Work orders are organized by status

  9. Dispatch Work Orders • Once a work order is scheduled, notification can be sent to an e-mail address, fax, pager, or handheld device. • All the critical information for completing the work order is provided for the technician in an easy to read format. • Title Tags can be displayed in Spanish. • Detailed comments can be displayed on the work order form.

  10. Advanced Reporting • Standard and advanced reports are available to Administrators and Managers. Users can select Detailed View or Chart View of reports. • Create custom reports specific to your needs. Report variables: • Work Orders • Equipment Code • Location Work Order Type • Request Code • Shop code • Company • Provider • Operator • Floor • Status • Cost center • Trade Class • Priority Code • Date Range • Save reports for quick access and allow other users to access the same reports.

  11. Site Administration Functions • Use intuitive editing tools and edit the site’s core contents from your desktop. • The controls are easy to navigate and within seconds you can change or add labor, request codes, dispatch and users. • Pre-login features such as FAQ’s, Help, News and Manager documents can be updated in seconds.

  12. Satisfaction Survey • Obtain valuable customer relationship information. Users are able to fill out a customer satisfaction survey to measure the overall service your department or company is providing. • Unlimited amount of questions you can ask your users. • Responses can be routed immediately to a responsible party for follow up. • Survey reporting is available to management.

  13. softWrench Integrated Applications softWrench easily integrates with other standard facility operations technology. Mobile Suite- Mobile interface allowing a dispersed work force access to softWrench and MAXIMO through handheld computers. Premier Maintenance Providers – Facility Service Center, managing work requests start to finish from basic requests to full scale facility project management. Premier Utilizes softWrench and MAXIMO. MAXIMO- Industry leading true asset based CMMS. Maximo complements your total information resources with expanded flexibility and functionality. Contact our sales department to evaluate what integrated applications best fit your organization. MOBILE SUITE

  14. Technology Requirements Supply and Service can host softwrench for you in our Data Center (ASP) or install the solutions at your location. Supply and Service Hosted Model (ASP) • We follow the highest industry security standards. • Your applications are monitored and backed up daily. • Your applications are automatically upgraded. We request the following minimum hardware for softWrench to run successfully on users desktops: • Windows 2000 Server Operating System • Minimum of 512 MB RAM and a 600MHz processor • Internet explorer browser 5.x and later Contact a sales rep to obtain Client Hosted technology requirements.

  15. Implementation We can have your softWrench site up and running in weeks rather than months with our easy to use data gathering tools and a dedicated project manager guiding you through the process. Four phases of implementation • Project Planning. Review scope of work and any custom items in detail with Supply and Service project team. Discuss Project timeline and expectations. • Data gathering includes all legacy information utilized by softWrench. Our data gathering tools makes it easy to gather the correct information the fist time. • Site implementation. softWrench shell and data are implemented and final review is scheduled. • Training and support. Once site is ‘live’ training and support services are scheduled. Project Planning Data Gathering Site Implementation Training and Support

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