The Leadership Qualities Framework: what it is, what it does and how it can help providers

1. The Leadership Qualities Framework:what it is, what it does and how it can help providers The Great British Care Show East Midlands, 6th March 2013 Kim Sales The National Skills Academy for Social Care

2. What this presentation covers • Introduction to the Skills Academy • Leadership – what we think it is, why we think it matters • The Leadership Qualities Framework: an introduction what it is how it works how it can help providers and commissioners putting it into practice • Promoting the Framework and links to other initiatives

3. The Skills Academy: leading on leadership in social care Backed by DH and BIS Covering adult social care but also working with health and children’s services Specific remit to improve leadership and commissioning, and to support Registered Managers Employer-led: reaching providers, trainers, local authorities and other commissioners Membership body leadership programmes for all levels endorsement for high quality trainers Leadership Qualities Framework, to be followed by Leadership Strategy and Leadership Development Forum

4. Some of our Members Cheshire Homecare Services Ltd

5. Leadership: what we think it is, why we think it matters Not just about authority at the top of organisations It’s a practical understanding – and awareness – about how you do what you do, and the impact on others So it’s about behaviours, and taking responsibility for them And it’s everyone’s business – people working at all levels in social care “People do not experience our values, they experience our behaviours.” Bill Mumford, CEO, MacIntyre

6. “Who Cares?”: key leadership behaviours Communication Adaptability Focus on continuous improvement Team working Self-awareness Ability to build relationships Coaching and development

7. Why leadership matters: it’s the basis for delivering excellent care in the midst of change Policy context: “The sector needs high-quality leadership at all levels...[it] is essential to the delivery of all the proposals in this White Paper.” Caring for our future: reforming care and support, July 2012 Practice base: “Who Cares?” pan-sector survey: 94%of respondents linked quality of leadership with quality of service; 93%wanted more investment in leadership development Anecdotal evidence: The biggest variable in staff feeling empowered and engaged is the quality of leadership External environment: Unprecedented mix of circumstances: demand, supply, structural change, cultural stasis

8. The Leadership Qualities Framework: what it is Guide to what good leadership looks like Describes what good leadership looks like in different settings and situations Defines good leadership for people at different levels: Front-line Staff Front-line Leaders Operational Leaders Strategic Leaders Basis in values and behaviours that follow on from them Grounded in everyday practice and written in plain English, so accessible to everyone Applicable in integrated services

9. The Leadership Qualities Framework: how it works Based on structure of NHS Leadership Framework Groups behaviours into seven areas, called Dimensions Five Dimensions relate to areas in which all social care professionals need to demonstrate leadership Two apply specifically to senior staff Each Dimension has four elements The LQF takes each element and gives a short description of what quality leadership looks like at different levels

10. The Leadership Qualities Framework: how it can help providers and commissioners Essential tool for small, medium and large employers to measure and strengthen leadership capacity Also for micro-providers, user-led organisations, service users who commission services and personal employers For commissioners and regulators to use as a guide/quality indicator Recruitment and selection aid At-a-glance guide Benchmarking/performance tool Supervision, appraisal, CPD

11. The Leadership Qualities Framework: putting it into practice Free online individual/organisational self- assessments based on LQF 360° feedback and 1:1 organisational assessments, mapped to CQC essential standards Leadership development programmes mapped to LQF for all levels and to support career development/succession planning Links with CQC/regulation and inspection reaching providers, trainers, Links with local authorities and other commissioners, and other sectors (integration agenda) Part of support programme for Registered Managers

12. Promoting the Framework and links to other initiatives Ministerial launch and endorsement – Norman Lamb and Jeremy Hunt Direct promotion via Skills Academy and supporters Work with employers – building LQF into benchmarking, assessment, performance management and appraisal: case studies Promotion via leadership programmes, GB Care Shows and other events in 2013 Part of support for Registered Managers Link to Leadership Strategy and Leadership Development Forum Potential strategic partnership with CQC

13. The National Skills Academy for Social Carewww.nsasocialcare.co.ukkim.sales@nsasocialcare.co.uk