An Overview

1. An Overview rProcess a rural BPO initiative... “YOUR PROCESS IS OUR PROCESS”

2. Profile: • rProcess Solutions provides IT enabled support services from rural locations. • The unique “Hub and Spoke” delivery model ensures customers get cost leverage without losing effectiveness • Core processes are managed at the hub and further processed at the rural spokes • Promoted by IT professionals with global industry experience • rProcess operates with a quality mindset that ensures timely delivery with a high degree of accuracy • An added value is promoting rural employment and preventing urban migration, while being inclusive and sustainable

3. Management team Professionals with a vision to transform and innovate service delivery models Promoter: • Savitha Mallappa • MS from University of Texas, USA • Experienced IT / ITES professional and a Six Sigma Black belt • Over 16 yrs industry experience with Nortel, Hughes Networks Systems, Philips Software, Texas Instruments, IonIdea Inc • Eco System partners : NextWealth Entrepreneurs (partner network of rural centers chaired by Dr Mitta); JobCorp (training partners) • Extended team: Executive and advisory boards with specialists in various relevant fields - IT and ITES, Educational institutions, NGO, Government agencies, Legal, Finance

4. Essentially any process that can be distinctly identified and broken down Services Matrix PAAS

5. Hub and Spoke Model Plan - Leveraging strengths of every location • Regional Headquarter • Corporate functions • Business development • Management forum (20 –30 ) • Support functions • Quality improvements • Service governance • Delivery overview • Local manager and delivery team (~100 seats each) • Service delivery • Operations control • Quality and SLA check • 100 seat facility each O* - Operational

6. Talent Pool MYSORE CENTER 50% of students from initial tests are found suitable and more than 50% have good English knowledge

7. Network Optimization, Tech Support Validation & certification Systems/ Network Integration Operations Management Operational Excellence PEOPLE Validation and Certification Audits Assessments • New Service • Migration • Operations PROCESS Governance Operate And Optimize Network Monitoring TECHNOLOGY SLA Integrated Services Framework

8. Current Status • 80 seat facility operational at rural Mysore – May 2010 • ~25 employees trained and on board • Projects – Data mining and Image to Text conversion, Digitization, Market analysis, Market surveys • Govt of Karnataka support – Seed funding grant Rs. 40 lacs approved for 100 seat Yelandur spoke – starting in Feb 2011

9. rProcess addresses the following industry issues: High Employee salary costs Infrastructure costs Attrition Business advantage Independent / self sufficient units Overall lower cost of operations leading to lower cost to business Lower employee costs : ~30-40% Lower attrition at ~15% vs ~45% in Metros Lower overhead costs : ~ 50% No transportation overhead Lower facility costs Tap into the educated rural population Utilize experienced manpower that is willing to "Reverse Migrate” Aided by internet connectivity & infrastructure available in tier 2/3 towns Summary

10. Case Studies … Every project has unique challenges and working together, we partner to address those challenges with a customized solution. A few representative experiences are listed in the following slides. The intent is to give a feel for the kind of work we are currently involved in and also present a air assessment of the progress and client overview

11. Mortgage Data Client: A refinance company Challenge: Nurture the relationship, and establish a highly responsive process to address the data needs of this refinance firm • Goals: • Help with a wide variety of county data to mine the mortgage information • Solution: • Solution: Worked on each county and mined the relevant information into a spreadsheet • The team provided a quick response to adapt to each county and produce the required number of records • Results: Have met all SLA for record updates on a daily and weekly basis. Accuracy up to 99% and currency of the data was appreciated by the customer showing the value addition of the QC process • Client was successful in proposing new refinance models as per their roadmap

12. CAF data entry Client: Company wanted to input their Customer details in their database and verify the same Challenge: Customer Information had to be put in the database post verification and with zero errors • Solution: • A dedicated team to verify that each form had all correct information and supporting documents were as per Govt. rules & regulations. • Maintaining quality checks to ensure accuracy of data entry • Goals: • Verify that the customer forms had accurate information as per documents provided & as per Govt. rules. • Complete each set of forms within the stipulated activation time • Results: Creating large database of customer information for specific cities maintaining Govt. compliance. Weekly volume generated varied from 4k to 5k customer information. Various fields including address, id proof and phone number information were recorded.

13. Telecom Services - Survey campaign Client: Company wanted to run surveys for usage patterns and billing on current Broadband provider Challenge: Conduct complete email and voice based surveys to get user profiling of broadband usage • Solution: • A dedicated team to collect and complete surveys as per target • Ensure required number of users are covered • Goals: • Confirm which specific Service provider they are signed up with and then obtain current usage information • Complete each survey and ensure all questions are answered by users • Results: Creating and profiling usage patterns and providing key inputs to Broadband services. Ensuring Targets wrt Surveys per week being met consistently

14. RPO – Job Application Client: Company wanted to promote its temporary staff to various clients Challenge: Find jobs matching the skill sets of the staff and upload resumes of the client’s team against the matching jobs • Goals: • Find jobs through online portals for various skill sets • Ensure 80% bench staff resumes are sent to job postings • Solution: • A dedicated team to search jobs • Upload resumes against matching jobs requirements • Forward email responses for further processing • Results: Getting enquiries for temp staffing from various companies for the client’s team members

15. Debt Management Services- Survey campaign Client: Company wanted to run surveys to know the debt status of people including value of debts, creditor details, etc Challenge: Conduct complete email and voice based surveys to get details of debtors • Solution: • A dedicated team to collect and complete surveys as per target • Ensure required number of users are covered • Goals: • Confirm the amount of debts they have and the list of creditors and other details related to debts • Complete each survey and ensure all questions are answered by users • Results: Creating and profiling list of debtors and their debt details

16. Pilots • Proposed - Maintenance of Tanishq customer forms for Titan IS • Implementing - HR solution using SAAS model for local university (Ramco) • Hospital management systems - implementation and remote data updating services (Patient and insurance info)

17. Thank you ! Contact: Savitha Mallappa +91 98450 59834 savitha.mallappa@rprocess.net www.rprocess.net