Disaster Recovery Plan: Do you have one?

1. Disaster Recovery Plan: Do you have one? Neal Cross, Assistant Director of Instructional Technology Shelly Brown, Director of Web Services Southwest Baptist University, Bolivar, Missouri

2. Agenda • Definitions and Details • Two Areas of SBU ITS • Web Services • Instructional Technology • Resources • Q and A • Supporting site for the presentation

3. Keywords and Definitions • Business Continuity Planning (BCP) • “An all-encompassing term covering both disaster recovery planning and business resumption planning” • Disaster Recovery Planning (DRP) • “The document that defines the resources, actions, tasks and data required to manage the business recovery process in the event of a business interruption.” Google search, define: (BCP, DRP)

4. Who has a DRP? • According to Info-Tech’s DRP in the Education Sector 2005 Benchmarking Report: • 47% of universities and colleges currently have no disaster recovery plan • Informal Poll of the Attendees: • Yes? No? Unsure/unknown? • Southwest Baptist University • No BCP or DRP

5. What Constitutes a Disaster? • Natural Disasters • Floods, Hurricanes, Tornadoes, Earthquakes, Volcanoes, Wildfires, Thunderstorms & lightning • Problem caused: electrical power loss • Manmade Disasters • Hazardous Materials, House & Building fires, Nuclear power plant emergencies, Terrorism • Additional: Dam Failures (Taum Sauk), hardware failures Disaster Recovery Planning, Roopendra Jeet Sandhu

6. Categorizing Disasters:Severity of Impact • Hard Disk Subsystem Failure • Server Failure • Power Crisis • Accidental Deletion/Modification of Critical Data • Theft or Sabotage • Virus Attack • Network Failure • Systems Software Failure Disaster Recovery Planning, Roopendra Jeet Sandhu

7. Risk Analysis • Defining a risk • Defining the process of risk analysis • Benefits of risk analysis • Performing risk analysis • Output of risk analysis Disaster Recovery Planning, Roopendra Jeet Sandhu

8. The Recover Plan • Build your team • IT director (leader) • Physical plant or facilities manager • Network administrator • One administrative and technical representative from each distinct unit Disaster Recovery: The Time is Now, Campus Technology

9. The Recover Plan (cont.) • Conduct an operational analysis • Backups • Physical security • Data access • inventory Disaster Recovery: The Time is Now, Campus Technology

10. The Recover Plan (cont.) • Perform risk and business-impact analysis • List critical IT assets • Determine length of down time for each asset before impact • Determine suffering from loss of each • Prioritize Disaster Recovery: The Time is Now, Campus Technology

11. The Recover Plan (cont.) • Document all systems and applications • IP and MAC addresses • Vendor contact list • Network topology NOTE: this is THE faltering point for any organization due to time consumption. Disaster Recovery: The Time is Now, Campus Technology

12. The Recovery Plan (cont.) • Create an Emergency Contact List • Distribute electronically as well as hard copies to administrators, department heads and the DR team. • Hold an annual dress rehearsal • Distribute electronically as well as hard copies to administrators, department heads and the DR team. Disaster Recovery: The Time is Now, Campus Technology

13. A Quick Look at SBU • Information and Technology Services • ITS • Main Campus • Bolivar, MO • Three Off-campus Centers • Springfield, MO • Salem, MO • Mountain View, MO

15. The University Website • Communication to the outside world • Two Phases • Back up • Emergency website • Host off-site • Contact MORE.net • http://webapps.sbuniv.edu/emergency/index.html

16. Instructional Technology DR Planning (IT DRP) • Three Areas of Concern • Blackboard • http://my.sbuniv.edu • Video Conferencing • Classroom Equipment • Network Infrastructure • Electronic Classrooms • Mounted audio/visual equipment • Media carts

17. IT DRP • Blackboard • Mild Disasters (drive/server failure) • Utilize backups if needed • Replace hardware as needed • Severe Disasters (Building/campus destroyed) • Self Host at an off-campus center? • Blackboard ASP? • Example: http://katrina.blackboard.com • Documentation • Hardware and software vendors, etc.

18. IT DRP • Video Conferencing • Challenges: 7 rooms on three campuses • Mild Disasters (hardware failures) • “Gold Level Service” for Polycom endpoints • Extras of common equipment? • UPS for brief power outages? • Easy access to archived recordings? • Severe Disasters (natural disasters) • Types: Extended power or network loss • Theft? Building destruction? • Documentation • Vendor contacts, serial numbers, etc.

19. IT DRP • Electronic Classrooms • Challenges • 52 rooms/carts, 11+ pending, 13 buildings on 4 campuses. • Mild Disasters (individual part failure) • Spares on hand? • Severe Disasters (theft, destruction) • Insurance/deductible? • Documentation • Vendor contacts, serial numbers, etc.

20. Resources • Disaster Recover Planning, Roopendra Jeet Sandhu • ISBN: 1-931841-98-5 • Internet – “Google” it • Campus Technology • http://www.campus-technology.com/article.asp?id=11974&p=1 • Campus Relief • http://www.campusrelief.org/x6.xml • Oklahoma State University • http://www.pp.okstate.edu/ehs/links/e_mgmt.htm

21. Questions? • Presentation site: http://www.sbuniv.edu/ITS/drp/ • SBUslbnpcDRPhlx06.ppt • More links and information