SERVING ORDER (WHO & WHEN)

MODULE FOUR SERVING ORDER (WHO & WHEN)

INTRODUCTION: • As a server working the special events at the San Diego Zoo, you must follow certain rules of etiquette about who to serve and when. Doing so will ensure that food is served appropriately to create a unique and memorable experience for our guests. • In order to serve food in the correct time (when) and order (who), you need to know: • how to use an Event Order • the sequence of events during a seated dinner service • the sequence of serving seated guests Special Events held at the San Diego Zoo require a blend of professionalism, customer service, and careful coordination to create a unique and memorable experience for our guests. During these events, you need to observe several rules of etiquette when interacting with guests and also be aware of the overall banquet timeline. Your knowledge and actions are vital to a smooth catered event. In this module, you will learn about how banquets are scheduled, when and what must be done at each interval during the night, and the appropriate serving order for seated guests.

INTRODUCTION: • As a server working the special events at the San Diego Zoo, you must follow certain rules of etiquette about who to serve and when. Doing so will ensure that food is served appropriately to create a unique and memorable experience for our guests. • In order to serve food in the correct time (when) and order (who), you need to know: • how to use an Event Order • the sequence of events during a seated dinner service • the sequence of serving seated guests Special Events held at the San Diego Zoo require a blend of professionalism, customer service, and careful coordination to create a unique and memorable experience for our guests. During these events, you need to observe several rules of etiquette when interacting with guests and also be aware of the overall banquet timeline. Your knowledge and actions are vital to a smooth catered event. In this module, you will learn about how banquets are scheduled, when and what must be done at each interval during the night, and the appropriate serving order for seated guests. NEXT

OBJECTIVES: Successfully completing this training module requires you to: At the completion of this training module, you will be able to perform: (need something better) • When presented with a sample event order, you will correctly answer a series of question on the type of event, the schedule of events, and menu options including alternative dining selections. • When given a formal dining event schedule, you will be able to match a list of expected serving actions to the listed schedule of events. • Given an interactive scenario that depicts a formal dining table with guests, you will indicate on the correct order of service by clicking on each guest based on priority.

OBJECTIVES: Successfully completing this training module requires you to: At the completion of this training module, you will be able to perform: (need something better) • When presented with a sample event order, you will correctly answer a series of question on the type of event, the schedule of events, and menu options including alternative dining selections. • When given a formal dining event schedule, you will be able to match a list of expected serving actions to the listed schedule of events. • Given an interactive scenario that depicts a formal dining table with guests, you will indicate on the correct order of service by clicking on each guest based on priority. PREPARATION Use an Event Order to answer questions about important information for an event. 1

OBJECTIVES: Successfully completing this training module requires you to: At the completion of this training module, you will be able to perform: (need something better) • When presented with a sample event order, you will correctly answer a series of question on the type of event, the schedule of events, and menu options including alternative dining selections. • When given a formal dining event schedule, you will be able to match a list of expected serving actions to the listed schedule of events. • Given an interactive scenario that depicts a formal dining table with guests, you will indicate on the correct order of service by clicking on each guest based on priority. PREPARATION WHEN TO SERVE Use an Event Order to answer questions about important information for an event. When given a list of expected serving actions, you will match them to their corresponding visual cue. 1 2

OBJECTIVES: Successfully completing this training module requires you to: At the completion of this training module, you will be able to perform: (need something better) • When presented with a sample event order, you will correctly answer a series of question on the type of event, the schedule of events, and menu options including alternative dining selections. • When given a formal dining event schedule, you will be able to match a list of expected serving actions to the listed schedule of events. • Given an interactive scenario that depicts a formal dining table with guests, you will indicate on the correct order of service by clicking on each guest based on priority. PREPARATION WHEN TO SERVE WHO TO SERVE Use an Event Order to answer questions about important information for an event. When given a list of expected serving actions, you will match them to their corresponding visual cue. Given an interactive scenario depicting a table with guests, you will indicate who to serve, from first to last. 1 2 3

OBJECTIVES: Successfully completing this training module requires you to: At the completion of this training module, you will be able to perform: (need something better) • When presented with a sample event order, you will correctly answer a series of question on the type of event, the schedule of events, and menu options including alternative dining selections. • When given a formal dining event schedule, you will be able to match a list of expected serving actions to the listed schedule of events. • Given an interactive scenario that depicts a formal dining table with guests, you will indicate on the correct order of service by clicking on each guest based on priority. PREPARATION WHEN TO SERVE WHO TO SERVE Use an Event Order to answer questions about important information for an event. When given a list of expected serving actions, you will match them to their corresponding visual cue. Given an interactive scenario depicting a table with guests, you will indicate who to serve, from first to last. 1 2 3 NEXT

PREPARATION: EVENT ORDER The Event Order Form is broken into three sections: Before an event, you will receive a copy of the Event Order form that contains important information about the event. • Banquet Information • Banquet Timeline • Banquet Menu

PREPARATION: EVENT ORDER The Event Order Form is broken into three sections: Before an event, you will receive a copy of the Event Order form that contains important information about the event. • Banquet Information • Banquet Timeline • Banquet Menu • When you are reviewing this document, make sure you identify: • Type of banquet • Schedule of events • Menu options

PREPARATION: EVENT ORDER The Event Order Form is broken into three sections: • Click on each of the three sections we are highlighting: • Banquet Information • Banquet Timeline • Banquet Menu BANQUET INFORMATION BANQUET TIMELINE BANQUET MENU

PREPARATION: EVENT ORDER This is where you’ll find basic information that you’ll need to know for the event. The two things you will want to note are the Event Name and the Event Manager This is where you’ll find basic information that you’ll need to know for the event- specifically, the Event Name and the Event Manager. We should ask if the Event name will also indicate what type of event it will be – i.e The Jacobson Wedding or Shriners Banquet…otherwise, how will they find out what to expect. INFORMATION This will let you know who you are serving

PREPARATION: EVENT ORDER This is where you’ll find basic information that you’ll need to know for the event. The two things you will want to note are the Event Name and the Event Manager This is where you’ll find basic information that you’ll need to know for the event- specifically, the Event Name and the Event Manager. Event Type is not identified by name.. Found elsewhere on schedule “Bridal table..” p2 We should ask if the Event name will also indicate what type of event it will be – i.e The Jacobson Wedding or Shriners Banquet…otherwise, how will they find out what to expect. INFORMATION This will let you know who you are serving

PREPARATION: EVENT ORDER This is where you’ll find basic information that you’ll need to know for the event. The two things you will want to note are the Event Name and the Event Manager This is where you’ll find basic information that you’ll need to know for the event- specifically, the Event Name and the Event Manager. Event Type is not identified by name.. Found elsewhere on schedule “Bridal table..” p2 We should ask if the Event name will also indicate what type of event it will be – i.e The Jacobson Wedding or Shriners Banquet…otherwise, how will they find out what to expect. INFORMATION This will let you know who you are serving This is who is in charge

PREPARATION: EVENT ORDER This is where you’ll find basic information that you’ll need to know for the event. The two things you will want to note are the Event Name and the Event Manager This is where you’ll find basic information that you’ll need to know for the event- specifically, the Event Name and the Event Manager. Event Type is not identified by name.. Found elsewhere on schedule “Bridal table..” p2 We should ask if the Event name will also indicate what type of event it will be – i.e The Jacobson Wedding or Shriners Banquet…otherwise, how will they find out what to expect. INFORMATION This will let you know who you are serving This is who is in charge BACK

PREPARATION: EVENT ORDER The Timeline shows the entire schedule of the event. This section lists: • Date • Time • Location • Function You’ll want to make special note of Time and Function items during the Formal Dinning portion of the event. The Timeline lists the entire schedule of events, which include: TIMELINE You’ll want to make special note of Time and Function items during the Formal Dinning portion of the event.

PREPARATION: EVENT ORDER The Timeline shows the entire schedule of the event. This section lists: • Date • Time • Location • Function You’ll want to make special note of Time and Function items during the Formal Dinning portion of the event. The Timeline lists the entire schedule of events, which include: Date, TIMELINE You’ll want to make special note of Time and Function items during the Formal Dinning portion of the event.

PREPARATION: EVENT ORDER The Timeline shows the entire schedule of the event. This section lists: • Date • Time • Location • Function You’ll want to make special note of Time and Function items during the Formal Dinning portion of the event. The Timeline lists the entire schedule of events, which include: Date, Time, TIMELINE You’ll want to make special note of Time and Function items during the Formal Dinning portion of the event.

PREPARATION: EVENT ORDER The Timeline shows the entire schedule of the event. This section lists: • Date • Time • Location • Function You’ll want to make special note of Time and Function items during the Formal Dinning portion of the event. The Timeline lists the entire schedule of events, which include: Date, Time, Location, TIMELINE You’ll want to make special note of Time and Function items during the Formal Dinning portion of the event.

PREPARATION: EVENT ORDER The Timeline shows the entire schedule of the event. This section lists: • Date • Time • Location • Function You’ll want to make special note of Time and Function items during the Formal Dinning portion of the event. The Timeline lists the entire schedule of events, which include: Date, Time, Location, and Function TIMELINE You’ll want to make special note of Time and Function items during the Formal Dinning portion of the event.

PREPARATION: EVENT ORDER The Timeline shows the entire schedule of the event. This section lists: • Date • Time • Location • Function You’ll want to make special note of Time and Function items during the Formal Dinning portion of the event. The Timeline lists the entire schedule of events, which include: Date, Time, Location, and Function TIMELINE Make a special note of the times and functions, so that you know when to serve and clear food. You’ll want to make special note of Time and Function items during the Formal Dinning portion of the event.

PREPARATION: EVENT ORDER The Timeline shows the entire schedule of the event. This section lists: • Date • Time • Location • Function You’ll want to make special note of Time and Function items during the Formal Dinning portion of the event. The Timeline lists the entire schedule of events, which include: Date, Time, Location, and Function TIMELINE Make a special note of the times and functions, so that you know when to serve and clear food. You’ll want to make special note of Time and Function items during the Formal Dinning portion of the event. BACK

PREPARATION: EVENT ORDER The Timeline shows the entire schedule of the event. This section lists: • Date • Time • Location • Function You’ll want to make special note of Time and Function items during the Formal Dinning portion of the event. The Timeline lists the entire schedule of events, which include: Date, Time, Location, and Function TIMELINE Make a special note of the times and functions, so that you know when to serve and clear food. We’ll look at the Timeline again in the next section. You’ll want to make special note of Time and Function items during the Formal Dinning portion of the event. BACK

PREPARATION: EVENT ORDER The most common questions you will be asked as a server are about the menu. Look through this section and memorize the dish options available Also, pay close attention to any special dietary requests. These will also be denoted on the table with a place card. The most common questions you will be asked will be about the menu. Familiarize yourself with the meals offered. MENU

PREPARATION: EVENT ORDER The most common questions you will be asked as a server are about the menu. Look through this section and memorize the dish options available Also, pay close attention to any special dietary requests. These will also be denoted on the table with a place card. The most common questions you will be asked will be about the menu. Familiarize yourself with the meals offered. Pay close attention to any special dietary requests. They’ll also be indicated on the table with a place card. MENU

PREPARATION: EVENT ORDER The most common questions you will be asked as a server are about the menu. Look through this section and memorize the dish options available Also, pay close attention to any special dietary requests. These will also be denoted on the table with a place card. The most common questions you will be asked will be about the menu. Familiarize yourself with the meals offered. Pay close attention to any special dietary requests. They’ll also be indicated on the table with a place card. MENU PLACE CARD (SAMPLE)

PREPARATION: EVENT ORDER The most common questions you will be asked as a server are about the menu. Look through this section and memorize the dish options available Also, pay close attention to any special dietary requests. These will also be denoted on the table with a place card. The most common questions you will be asked will be about the menu. Familiarize yourself with the meals offered. Pay close attention to any special dietary requests. They’ll also be indicated on the table with a place card. MENU PLACE CARD (SAMPLE) BACK

PREPARATION: EVENT ORDER • If a guest has requested a gluten-free meal, you will find that information on the: • Timeline • Information • Menu • If a guest has requested a gluten-free meal, you will find that information on the: • Banquet Timeline • Banquet Information • Banquet Menu

PREPARATION: EVENT ORDER • If a guest has requested a gluten-free meal, you will find that information on the: • Timeline • Information • Menu • If a guest has requested a gluten-free meal, you will find that information on the: • Banquet Timeline • Banquet Information • Banquet Menu CORRECT! ✔ NEXT

PREPARATION: EVENT ORDER • If a guest has requested a gluten-free meal, you will find that information on the: • Timeline • Information • Menu • If a guest has requested a gluten-free meal, you will find that information on the: • Banquet Timeline • Banquet Information • Banquet Menu X TRY AGAIN! X BACK

PREPARATION: EVENT ORDER • To find out when to serve coffee, look at the: • Menu • Information • Timeline • If a guest has requested a gluten-free meal, you will find that information on the: • Banquet Timeline • Banquet Information • Banquet Menu

PREPARATION: EVENT ORDER • To find out when to serve coffee, look at the: • Menu • Information • Timeline • If a guest has requested a gluten-free meal, you will find that information on the: • Banquet Timeline • Banquet Information • Banquet Menu CORRECT! ✔ NEXT

PREPARATION: EVENT ORDER • To find out when to serve coffee, look at the: • Menu • Information • Timeline • If a guest has requested a gluten-free meal, you will find that information on the: • Banquet Timeline • Banquet Information • Banquet Menu X X TRY AGAIN! BACK

WHEN TO SERVE: Formal Dining functions at the San Diego Zoo follow a standard protocol based on an American Style of service. These rules of etiquette remain constant regardless of the type of event or the time of day. In the American Style of service, all food is prepared in the kitchen and is presented to guests. As a server, your job is to transport food from the kitchen to either tableside service or the buffet line. • American Style Service Options: • Plated Service • A la Carte Service • Buffet Style Service Formal dining at the Zoo follows the American Style standards of banquet service, where food is prepared in the kitchen. Your job, as the server, is to transport the food from the kitchen to the guests. Click on each option to learn more.

WHEN TO SERVE: Formal Dining functions at the San Diego Zoo follow a standard protocol based on an American Style of service. These rules of etiquette remain constant regardless of the type of event or the time of day. In the American Style of service, all food is prepared in the kitchen and is presented to guests. As a server, your job is to transport food from the kitchen to either tableside service or the buffet line. • American Style Service Options: • Plated Service • A la Carte Service • Buffet Style Service Formal dining at the Zoo follows the American Style standards of banquet service, where food is prepared in the kitchen. Your job, as the server, is to transport the food from the kitchen to the guests. Click on each option to learn more. NEXT

WHEN TO SERVE: Formal Dining functions at the San Diego Zoo follow a standard protocol based on an American Style of service. These rules of etiquette remain constant regardless of the type of event or the time of day. In the American Style of service, all food is prepared in the kitchen and is presented to guests. As a server, your job is to transport food from the kitchen to either tableside service or the buffet line. • American Style Service Options: • Plated Service • A la Carte Service • Buffet Style Service These are the three types of American Style dining services. Hover over the boxes below to learn more about each type- PLATED SERVICE Á LA CARTE BUFFET Click on each option to learn more. NEXT

WHEN TO SERVE: Formal Dining functions at the San Diego Zoo follow a standard protocol based on an American Style of service. These rules of etiquette remain constant regardless of the type of event or the time of day. In the American Style of service, all food is prepared in the kitchen and is presented to guests. As a server, your job is to transport food from the kitchen to either tableside service or the buffet line. • American Style Service Options: • Plated Service • A la Carte Service • Buffet Style Service These are the three types of American Style dining services. Hover over the boxes below to learn more about each type- Food is plated in the kitchen and served to guests at a table. Courses are served based on the scheduled timeline. Á LA CARTE BUFFET Click on each option to learn more. NEXT

WHEN TO SERVE: Formal Dining functions at the San Diego Zoo follow a standard protocol based on an American Style of service. These rules of etiquette remain constant regardless of the type of event or the time of day. In the American Style of service, all food is prepared in the kitchen and is presented to guests. As a server, your job is to transport food from the kitchen to either tableside service or the buffet line. • American Style Service Options: • Plated Service • A la Carte Service • Buffet Style Service Hover over the boxes below to learn more about the different types of American Style service- These are the three types of American Style dining services. Hover over the boxes below to learn more about each type- PLATED SERVICE Guests are provided a menu as they are seated. Due to the time and cost constraints, the appetizer, salad and dessert are pre‐selected for all guests. BUFFET Click on each option to learn more. NEXT

WHEN TO SERVE: Formal Dining functions at the San Diego Zoo follow a standard protocol based on an American Style of service. These rules of etiquette remain constant regardless of the type of event or the time of day. In the American Style of service, all food is prepared in the kitchen and is presented to guests. As a server, your job is to transport food from the kitchen to either tableside service or the buffet line. • American Style Service Options: • Plated Service • A la Carte Service • Buffet Style Service These are the three types of American Style dining services. Hover over the boxes below to learn more about each type- PLATED SERVICE Á LA CARTE Guests serve themselves from a buffet table. In some cases, guests will be served from stations, such as a meat carving or omelet station. Click on each option to learn more. NEXT

WHEN TO SERVE: Formal Dining functions at the San Diego Zoo follow a standard protocol based on an American Style of service. These rules of etiquette remain constant regardless of the type of event or the time of day. In the American Style of service, all food is prepared in the kitchen and is presented to guests. As a server, your job is to transport food from the kitchen to either tableside service or the buffet line. • American Style Service Options: • Plated Service • A la Carte Service • Buffet Style Service The Plated Service is the most common type of banquet. While both Á la Carte and Buffet style services adhere to the same rules, these event types typically have fewer courses and require less action. PLATED SERVICE Á LA CARTE BUFFET Click on each option to learn more. NEXT

WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last: The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. • Standard Plated Service • Pre-Set • Starter • Salad • Entrees • Dessert • Coffee

WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last: The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. • Standard Plated Service • Pre-Set • Starter • Salad • Entrees • Dessert • Coffee AMERICAN STYLE BANQUET – Plated Service

1.PRE-SET WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last: The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. • Standard Plated Service • Pre-Set • Starter • Salad • Entrees • Dessert • Coffee AMERICAN STYLE BANQUET – Plated Service

1.PRE-SET • 2.STARTER WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last: The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. • Standard Plated Service • Pre-Set • Starter • Salad • Entrees • Dessert • Coffee AMERICAN STYLE BANQUET – Plated Service

1.PRE-SET • 2.STARTER • 3.SALAD WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last: The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. • Standard Plated Service • Pre-Set • Starter • Salad • Entrees • Dessert • Coffee AMERICAN STYLE BANQUET – Plated Service

1.PRE-SET • 2.STARTER • 3.SALAD • 4.ENTREES WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last: The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. • Standard Plated Service • Pre-Set • Starter • Salad • Entrees • Dessert • Coffee AMERICAN STYLE BANQUET – Plated Service

1.PRE-SET • 2.STARTER • 3.SALAD • 4.ENTREES • 5.DESSERT WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last: The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. • Standard Plated Service • Pre-Set • Starter • Salad • Entrees • Dessert • Coffee AMERICAN STYLE BANQUET – Plated Service

SERVING ORDER (WHO & WHEN)