KSU: A Model For Excellence

1. Higher Education International Conference HEIC 2009  Beirut, Lebanon - April 23-25, 2009 KSU: A Model For Excellence Presented by: Prof. Salem S. Alqahtani King Saud University

2. Higher Education International Conference HEIC 2009  Beirut, Lebanon - April 23-25, 2009 • Introduction: • KSU commitment to quality performance and strive for research and academic excellence. • A recent vigorous initiative to promote research quality in all planning and operation functions within KSU campus has taken place. • The aim of this paper is to: • Introduce the overall integrated approach to quality management in KSU as well as in engineering education. • Share the experience by KSU in establishing the quality development system • Describe its design principles, features and implementation steps.

3. Higher Education International Conference HEIC 2009  Beirut, Lebanon - April 23-25, 2009 Principles of KSU Quality Model: 1.The KSU Quality Model should constitute clear and well-defined components that can easily be followed and transformed into strategic quality initiatives and programs by the University. 2.The Quality Model should reflect the specific nature of KSU operating environment and its social mandate and values. 3.The KSU Quality Model should be developed with full utilization of the previously gained experiences worldwide, and should be built using already existing quality concepts, notions and principles.

4. Higher Education International Conference HEIC 2009  Beirut, Lebanon - April 23-25, 2009 • KSU Model is an integrated Model built on: • EFQM Excellence Model. • Balanced scorecard Model • Malcolm Bald Ridge Model • Result orientation • Quality management via measurement • and assessment.

5. Generic Structure of Quality Model for King Saud University Strategic Planning Strategic Formulation & Choice Balanced Strategies Implementation Leadership (Enablers) Policy & Strategy Results Assess Current Quality Status (Compare KPIs with Benchmarks)

6. Generic Structure of Quality Model for King Saud University Perform Strategic Analysis Strategic Formulation & Choice • Balanced Strategies • Strategic view & philosophy • Financial perspective • Customer perspective • Internal process perspective • Learning @ growth perspective Strenaths Internal Factors Generation of Strategic Alternatives Selection of Recommended Alternative Weaknesses Vision Obbartunities Values External Factors Threats processes Enablers Implementation Leadership (perspective) Policy & Strategy people Faculty Students Administrator Support staff Organizational Structure @ procedures Quality Improvement plans & schedule Set, Examine & Re-Evaluate Partnerships & Resources Mission Goals Quality programs, Awareness & Training International Norms • Key performance Results • Resource Audit • Value Audit • Affordability • Constraints Required Action . Correct . Improve Innovation & Learning • Results • people results • Customer results • Society results • Assign KPI Weights • (strategic) • Domain level • Category Level Benchmarks • Assign KPI Weights • (Tactical) • Attribute Level • Indicator Level Assess Current Quality Status (compare KPIs with Benchmarks KPI Map

7. Generic Structure of Quality Model for King Saud University Perform Strategic Analysis Strategic Formulation & Choice SP • Balanced Strategies • Strategic view & philosophy • Financial perspective • Customer perspective • Internal process perspective • Learning @ growth perspective Strenaths Internal Factors Generation of Strategic Alternatives Selection of Recommended Alternative Sub-model of Quality Support Weaknesses Vision Obbartunities Values External Factors Threats processes Enablers Implementation QG Leadership (perspective) Policy & Strategy people Faculty Students Administrator Support staff Organizational Structure @ procedures QD Quality Improvement plans & schedule Set, Examine & Re-Evaluate QP Partnerships & Resources Mission Goals Quality programs, Awareness & Training TP International Norms • Key performance Results • Resource Audit • Value Audit • Affordability • Constraints Required Action . Correct . Improve Innovation & Learning RP • Results • people results • Customer results • Society results • Assign KPI Weights • (strategic) • Domain level • Category Level KPI Benchmarks • Assign KPI Weights • (Tactical) • Attribute Level • Indicator Level Assess Current Quality Status (compare KPIs with Benchmarks KPI Map AA

8. Generic Structure of Quality Model for King Saud University Perform Strategic Analysis Strategic Formulation & Choice • Balanced Strategies • Strategic view & philosophy • Financial perspective • Customer perspective • Internal process perspective • Learning @ growth perspective Strenaths Internal Factors Generation of Strategic Alternatives Selection of Recommended Alternative Weaknesses Vision Obbartunities Values External Factors Threats processes Enablers Implementation Leadership (perspective) Policy & Strategy people Faculty Students Administrator Support staff Organizational Structure @ procedures Quality Improvement plans & schedule Set, Examine & Re-Evaluate Partnerships & Resources Mission Goals Quality programs, Awareness & Training International Norms • Key performance Results • Resource Audit • Value Audit • Affordability • Constraints Required Action . Correct . Improve Innovation & Learning • Results • people results • Customer results • Society results • Assign KPI Weights • (strategic) • Domain level • Category Level Benchmarks • Assign KPI Weights • (Tactical) • Attribute Level • Indicator Level Assess Current Quality Status (compare KPIs with Benchmarks KPI Map

9. KPI

10. Assign KPI Weights • (Strategic) • Domain level • Category level Assess Current Quality Status (Compare KPIs with Benchmarks) KPI Map • Assign KPI Weights • (Tactical) • Attribute Level • Indicator Level KPI Database KSU MAP OF KEY PERFORMANCE INDICATORS I -Internal E - External Ep - public Esc Ev - view Er - Ranking la - Academic If – Financial Ih –Human-r Im - Management EvI Image EvI 1 EvI 2 …… EpN Norms soc EpN1 EpN2 EcP Partership EcP 1 EcP 2 IaT Teaching Ia T1 Ia T2 IfB Balance Sh IfB1 IfB2 IhP Productivity IhP1 IhP2 ImV Vision ImV1 ImV2 ErS Share-Market ErS1 ErS2 EcW Willingness EcW 1 EcW 2 ImS Skills ImS1 ImS2 IaL Learning IaL1 IaL2 IfI Income St IfI1 IfI2 IhC Communication IhC1 IhC2 ErC Citation ErC1 ErC2 EpE Enviromment EpE1 EpE2 EvF Favoritism EvF 1 EvF 2 ……. EcA Awareness EcA 1 EcA 2 IhM Morale IhM1 IhM2 ImA Administrator ImA1 ImA2 IaR Research IaR1 Iar2 IfP Privilege IfP1 IfP2 EpS Safety EpS 1 EpS 2 EmA Award ErA1 ErA2 Eve Event Coverage EvE 1 EvE 2 ImL Legel ImL1 ImL2 EcL Loyalty EcL 1 EcL 2 IhL Loyalty IhL1 IhL2 IaS Students IaS1 IaS2 IfE Endowment IfE1 IfE2 EpT Treaties EpT 1 EpT 2 EmQ Quality ErQ1 ErQ2 ImR Reward ImR1 ImR2 EcS Satisfaction ECs1 EcS2 IhE Ethics IhE1 Ihe2 IaF Faculty IaF1 IaF2 ImC Competence ImC1 ImC2 EcR Responsiveness EcR1 EcR2 IhT Training IhT1 IhT2 KPI

11. Fig. 3 Sample KPI Data Form KPI

12. Quality Sub- Model for KPI and Accreditation Activities of the Quality Assessment Function KPI

13. Quality Sub- Model for KPI and Accreditation Activities of the Quality Assessment FunctionPART 4 : ACADEMIC ACCREDITATION AA

14. KPI

15. Fig. 6 Overall Project Schedule KPI

16. Sub-model of Quality Support

17. I/O approachQuality Model for Excellence Award Unit Leadership (Perspective) Assess Current Quality Status (Key Performance)  Vision + Values International Norms • Proposed the rules, regulations and procedures of excellence awards. • Communicate with associations, public and private organizations in all aspects of the award • Find source of to support excellence award programs. • Identifying outstanding candidate and ensure compliance with deadlines to end the nomination process by the relevant authorities. • Reporting the winners and follow-up their awards in the university annual ceremony. • Develop partnership.

18. Quality Planning Sub-Model QP

19. SP

20. KSU QUALITY PROGRAM IMPLEMENTATION SCHEDULE (Revision #2)(start Date October 15, 2007)برنامج الجودة في جامعة الملك سعود – الجدول الزمني التطبيقيOVERALL SCHEDULE (GANTT CHART)الجدول الزمني الإجنالي QP

21. KSU QUALITY PROGRAM IMPLEMENTATION SCHEDULE (Revision #2)(start Date October 15, 2007)برنامج الجودة في جامعة الملك سعود – الجدول الزمني التطبيقيPHASE 1: FRAMEWORK, SETUP AND PLANNINGتحديد نطاق العمل والإعداد العام QP

22. KSU QUALITY PROGRAM IMPLEMENTATION SCHEDULE (Revision #2)(start Date October 15, 2007)برنامج الجودة في جامعة الملك سعود – الجدول الزمني التطبيقيPHASE 2: PRESENTATION, FEEDBACK AND APPROVALالعرض ومقترحات التعديل والاعتماد النهائي من إدارة الجامعة QP

23. KSU QUALITY PROGRAM IMPLEMENTATION SCHEDULE (Revision #2)(start Date October 15, 2007)برنامج الجودة في جامعة الملك سعود – الجدول الزمني التطبيقيPHASE 3 : APPLICATION (OVERALL)التطبيق (عام) QP

24. KSU QUALITY PROGRAM IMPLEMENTATION SCHEDULE (Revision #2)(start Date October 15, 2007)برنامج الجودة في جامعة الملك سعود – الجدول الزمني التطبيقيPHASE 3: APPLICATION (STAGE #1 : setup of Quality Business Unitsالتطبيق (المرحلة الأولى : التأسيس ) QP

25. KSU QUALITY PROGRAM IMPLEMENTATION SCHEDULE (Revision #2)(start Date October 15, 2007)برنامج الجودة في جامعة الملك سعود – الجدول الزمني التطبيقيPHASE 3: APPLIOCATION (STAGE #2: Acquaintance, Orientation and Adaptationالتطبيق (المرحلة الثانية : التهيئة) QP

26. KSU QUALITY PROGRAM IMPLEMENTATION SCHEDULE (Revision #2)(start Date October 15, 2007)برنامج الجودة في جامعة الملك سعود – الجدول الزمني التطبيقيPHASE 3:APPLICATION (STAGE #3: Preparation)التطبيق (المرحلة الثالثة : الإعداد) QP

27. KSU QUALITY PROGRAM IMPLEMENTATION SCHEDULE (Revision #2)(start Date October 15, 2007)برنامج الجودة في جامعة الملك سعود – الجدول الزمني التطبيقيPHASE 3: APPLICATION (STAGE #4: Implementation)التطبيق (الرمحلة الرابعة : التنفيذ) QP

28. KSU QUALITY PROGRAM IMPLEMENTATION SCHEDULE (Revision #2)(start Date October 15, 2007)برنامج الجودة في جامعة الملك سعود – الجدول الزمني التطبيقيPHASE 3: APPLICATION (STAGE #5: Continuous Improvement)التطبيق (المرحلة الخامسة : التحسين المستمر) QP

30. QD

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41. QG

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