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Molly Kellogg’s Step by step program

AFFIRMATIONS. Molly Kellogg’s Step by step program. July 3, 2013. Objectives. By the end of the presentation, participants will be able to: Identify why affirming is a key component of participant centered services. Describe three types of affirmations.

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Molly Kellogg’s Step by step program

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  1. AFFIRMATIONS Molly Kellogg’sStep by step program July 3, 2013

  2. Objectives • By the end of the presentation, participants will be able to: • Identify why affirming is a key component of participant centered services. • Describe three types of affirmations. • Demonstrate the art of giving affirmations

  3. Participant Centered Services OARS • Open questions • Affirm Efforts and Strengths • Reflect • Summarize

  4. Discussion Points… • Why affirm? • What is affirming? • How do I incorporate affirming into an interaction?

  5. Why affirm? Behind every difficult person or situation is a blessing just waiting to be revealed • Cheryl Richardson

  6. Impact of Affirmations Builds rapportProvides feedbackTargets specific behaviorsIncreases confidence

  7. Builds rapport

  8. Provides Feedback

  9. Target behaviors .

  10. Increase confidence

  11. Types of Affirmations • Appreciation • Steps /Efforts • Strengths/Process

  12. Appreciation • Thanks for coming in today • I know it was hard to tell me that, I’m glad you did… • I know it was not easy to keep this appointment.

  13. Steps/Efforts • That’s a useful step you took. • That’s a great suggestion! You are someone who follows through… • You can be very persistent when you set your mind to something…

  14. Strengths/Process • You clearly want to do as much as you can for your health. • You are creative with ideas of how to handle situations. • When you do it this way… this happens… • You are someone who…

  15. Affirming is a type of reflection. You reflect back positive thoughts, words and actions as a way of supporting positive change. Molly Kellogg

  16. What to affirm? • Efforts not outcomes • Observations • Problem-solving • Process that supports positive change

  17. Efforts not outcomes

  18. Problem Solving

  19. Process that supports change

  20. Developing Your Style • Each person is different • Attend to cultural differences • Reflections work better than cheerleading • Choose what works for you

  21. Cautions! • Avoid overly enthusiastic affirming that borders on cheerleading. Simply worded, calm, affirming statements are strongest • Limit ambiguous praise such as “Good for you!”, “Excellent work!”, “That’s great!”. Affirmations are more meaningful when they highlight a specific action or accomplishment

  22. Perhaps once in a hundred years a person may be ruined by excessive praise, but surely once every minute someone dies inside for lack of it. Cecil G. Osborne

  23. Let’s Practice! • 1. Look for an effort or strength • 2. Form an affirmation • 3. Practice saying it out loud

  24. Listen and Affirm…

  25. Suggested Affirmations…

  26. Practice Affirming… • Observe others affirming • Notice what happens • Collect some favorites • Practice with friends, family and co-workers

  27. Woo hoo! Great job everyone  • You really offer meaningful affirmations! • Our program benefits from your expertise… • Thank you for supporting your co-workers… • You are committed to providing great service to our customers!

  28. Thank you for participating!

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