IT Infrastructure Partnership Transformation Update Michael Von Slomski

1. IT Infrastructure Partnership Transformation Update Michael Von Slomski July 24, 2007AITR Communications Exchange Meeting

2. Desktop Help Desk Messaging Services Mass Desktop Refresh Projects Network Printer Consolidation and Refresh Enterprise Desktop Management Systems $35M Investment Enterprise Help Desk in Russell and Chesterfield Field Based Agents and Technicians for Level 3 Enterprise Help Desk System (Peregrine) $10M Investment Enterprise Exchange/Outlook Email Enterprise Collaboration Tools Active Directory, DNS $25M Investment Mainframe and Servers Security Enterprise Security Operations Center Computer Security Incident Response Center Secure Internet Gateway $10M Investment New IBM and Unisys Mainframes Consolidation and Refresh of Servers Migration of servers to the Data Center $50M Investment Facilities Tier 3 and Tier 2 Network Voice / Video New Data Center/Office Building in Chesterfield New Disaster Recovery Center and Help Desk in Russell County $60M Investment New Commonwealth-wide MPLS Core WAN LAN upgrades to Local Switches/Routers as Needed Network Re-addressing of IP, DHCP $60M Investment Voice over IP Network Optimized for Voice and Video Traffic $20M Investment Transformation People – Process – Tools Reliable, High Performance, Enterprise-Wide IT Infrastructure $270 Million Investment

3. Where we are so far with Transformation • Current rollout activities are centered around: • Desktop Refresh • CompletedStarted • DVS - DCJS Pilot - DOC -VDH • DMBE - Council on Human Rights - DCE • VMNH - DCG - DJJ • EDR - DBA - VSDBS • VMFA - DGIF -DEDR - Gunston Hall • Incident Management (Peregrine) • Deployed to VCCC • DMHMRSAS in close out • Network Refresh • Pilot starts in June/July • Refresh starting with DJJ, DPB, VDOT and DRS sites and ABC stores • Server and MF • Consolidation work in progress at RPB • Agency briefings being scheduled for consolidation • Mainframe testing and server moves begin in August • Messaging • Begins 1st site at VDH in July • Completed VDA • ITIL • Change training for Current Operations and Transformation underway • VITA pilot underway

4. Transformation Deployed to Operations • Desktops (5000+ deployed) • Standard platform with Anti Virus and Firewall security • Reduces support calls required for older equipment • Global Address List • Provided a single global address list for the Commonwealth of VA reducing support calls • Peregrine live at 7 sites (14 waiting Agency Sign Off) • Allows for centralized ticket reporting to support teams • Easier metrics consolidation and monitoring • Server consolidation • Standardizing Hardware platforms and added redundancy to the architecture allows for less problem outages. • Disk Consolidation – storage • Removes older Hardware from the architecture. • Allows rapid deployment of new storage requirements • Allows for data replication to increase recovery timeframes • Piloted ITIL • Integrated change management to increase successful change and coordination for infrastructure teams • Network MPLS Points of presence • Provides redundancy for main core infrastructure. • Less down time and allows for maintained to be preformed while keeping network available

5. Service Catalog • When • Initial production phase start: November 15, 2007 • Benefit • Ability for End User to select “pre-packaged” bundles for quick order • Allows standardization across the Commonwealth • Easy approval process • For common systems “extra” and “additional” features easily identified and selected • Impact • End user training for a new order process • Agency mapping for approval process • Custom orders still may require current P2P • Possible FW changes to allow access to web base tool

6. Transformation Dashboard

7. Data Center Move • Moving the data center from RPB to new, secure CESC facility is complex • Significant coordination with agencies, minimizing business disruptions, technical complexity • Robust, detailed data center move plan in place • Move strategy, test objectives, risk mitigation, communication plan with agencies

8. Data Center Move Strategy • Mainframe Move Strategy • Replicated mainframe and related hardware required for full application testing • Coordinate all mainframe users (15 agencies) • Provide agencies isolated external connectivity to CESC test environment • Test environment available for 60-90 days • Multiple mock cutover test prior to final go-live • Server Move Strategy • Virtualize/consolidate servers at RPB • Consolidate multiple SAN/DISK storage systems at RPB • Replicate RPB internal network (LAN) at CESC • A two-phased cutover approach will be utilized • Phase 1 is movement of servers onto an extended duplicate RPB network at CESC • Phase 2 will require that servers be moved from duplicate RPB network to “New” network at CESC • Servers will be moved in 7 logical groups, based primarily on agency usage

9. Asset Inventory & Procurement Update George Vrtiak

10. Asset Inventory Summary • Inventory began on 10 April 2007 and was completed on schedule on 29 June 2007 • Inventoried 1920 physical sites as well as web registration of remote and home sites • IT assets inventoried 162,053 plus 43,166 telephones for a total asset count of 215,219 • Currently reconciling sites against the current “Asset Inventory” database • Results to date: • Match of Serial Number AND Asset Tag – 26.39% • Match of Serial Number OR Asset Tag – 14.25% • Asset found by inventory not matched with AI database – 59.37% • Total active assets in the AI database 177, 742 vs. Assets inventoried 162,053

11. Asset Inventory • Reconciliation is proceeding on an Agency basis • When an agency is completed the results will be forwarded to VITA for review • VITA (via APM/CAM) will arrange a meeting with the agency to jointly review results and complete final reconciliation • Expect to complete initial reconciliation of Agencies by end of October • Provide the contract deliverable to VITA by the end of July • Includes baseline count of assets by Resource Units (defined per the CIA) • Will also provide a revised Site List

12. Near-term Improvements: Communicate standards to the agency community Streamline approvals; parallel vs. sequential Move Northrop Grumman Procurement workflow to work parallel with eVA workflow Use Help Desk to initiate and verify installation – June 15 - Utilize Peregrine to track PRs/POs from submission to installation and generate automated reports Long-term Improvement Strategy: Develop and deploy service catalog Consolidate contracts - 4Q07 Improved P2P (Procure to Pay) Process *Assumption is that no approvals are escalated

13. P2P end-to-end processing time reduced TOTAL NUMBER OF LINE ITEMS Jan 531 Feb 967 Mar 623 Apr 332 May 603 June 1006 Line items = quantity of products (1 to n) on a single line of PO 5.6 Note: The end-to-end processing time includes the time from submission of the eVA request until the proof of delivery is received from the vendor.

14. End-to-end processing for standard products Total number of items procured Product May June PCs 591 439 Monitors 430 206 Printers 84 82 Note: The end-to-end processing time includes the time from submission of the eVA request until the proof of delivery is received from the vendor.

15. End-to-end processing for non-standard products Total number of items procured Product May June Servers 61 42 Network 193 1,275 Software --- 3,837 Maintenance 902 506 Misc. 3,060 3,533 Note: The end-to-end processing time includes the time from submission of the eVA request until the proof of delivery is received from the vendor.