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Developing the Best Relationship with an External Enforcement Provider . Why is it important to have an effective relationship? How to achieve it? What does an effective relationship look like? What are the benefits?Warning: This material contains strong language and scenes of a sexually expli
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1. Ian Morris
Head of Revenues and Benefits
Lewes District Council
2. Developing the Best Relationshipwith an External EnforcementProvider Why is it important to have an effective relationship?
How to achieve it?
What does an effective relationship look like?
What are the benefits?
Warning:
This material contains strong language and scenes of a sexually explicit nature.
3. Lewes District Council
43,000 households
Collected 98.5% of 64m
Leaves 1m uncollected
In 2010/11 collected 550k from bailiffs from over 800 accounts
Currently collected 99.7% of all Council Tax raised since 1993.
4. CONTEXT - The Collection Process Issue Bill with instalment details
Issue a reminder if miss instalment 7 days to get up to date.
Repeat above if necessary
If not up to date issue Final Notice all due!
If dont pay in full issue Summons
Request Liability Order from Magistrates
Additional Powers to recover including distress
Issue Fourteen Day Letter
Determine next course of action
5. Why is it important to have an effective relationship? Amount to collect in 2010/11 64m
Collected by 31 March 2011 63m
of which:-
Bankruptcy 0
Attachments 30,000
Charging Orders 50,000
Arrangements 470,000
Bailiffs 550,000
Committals 0
Debtors sent to prison since 1993 Zero
6.
Councils need money to survive.
Councils have fewer resources.
We all have to work smarter, more efficiently
Councils are having to provide more for less.
Collection is getting tougher and
.. will get even tougher.
7. How to achieve it -WHAT MAKES A relationship WORK? Shared Objectives
Flexibility
High levels of trust
Open Exchange of Information
8. How to achieve it -Starting the relationship Contractual or Partnership?
Speed date, by application or network?
Prenuptial agreement or trust?
One night stand or a long term relationship?
Broken heart or Golden anniversary
Potential Barrier to success
Procurement procedures prevail!
Is it best achieved through penalties or through collaboration?
9. What does an effective relationship look like? The debt collector operates as if they were working for the Council
Shared desire to collect the debt
Negotiate with debtor
Flexibility - Treat each case on its own merits
Incentivise for a long term solution not a one-off payment.
Information Gathering (Employment details etc.)
10. What does an effective relationship look like? Pre-committal surgeries
Easy payment methods/arrangements
Visiting Empty properties
Wrapping up HB overpayments with CTAX arrears
Issue fourteen day letters
Support anti-poverty action groups
Dispute resolution use of technology (added value)
Manage Accounts with electronic Data exchange
Life Without Procurement
Bad news is I can end the relationship immediately
Good news is why would I if its working well?
11. Creating the best relationship - What are the benefits?
Reduced complaints
Reduced volumes of nulla bona
Fewer but better quality referrals
Reduced costs on both sides
Quality data
Improved collection
Zero Cost Relationship?
12. The Perfect Relationship?