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Exceptional Performance

Exceptional Performance. Taking your company to the next level Phillip C Rosebrook, JR., CR Business Mentors. Average. Premise. The average and poor companies will not survive Do you have a job or a business? “Economic rewards go to market leaders” Peter Drucker. Exceptional Performers.

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Exceptional Performance

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  1. Exceptional Performance Taking your company to the next level Phillip C Rosebrook, JR., CR Business Mentors www.businessmentors.net

  2. Average www.businessmentors.net

  3. Premise • The average and poor companies will not survive • Do you have a job or a business? • “Economic rewards go to market leaders” • Peter Drucker www.businessmentors.net

  4. Exceptional Performers www.businessmentors.net

  5. Average www.businessmentors.net

  6. “Life is too short to waste. Dreams are fulfilled only through action, not through endless planning to take action”David J Schwartz www.businessmentors.net

  7. “If you want to achieve excellence you can get there today. As of this second quit doing less than excellent work.”Thomas Watson, SR www.businessmentors.net

  8. Habits • Discipline • Focus • Accountability • Urgency • Selflessness www.businessmentors.net

  9. Why Don’t Companies Change? • Complacency • Too busy • Lack of a plan • Hadn’t thought about it • What got you here won’t get you there • Confusion • Management by crisis www.businessmentors.net

  10. What is your Standard of Excellence? • Your local competition? • The best in the state? • The best all around restoration companies? www.businessmentors.net

  11. Characteristics of Exceptional Restoration Companies • Great leadership - owner and top managers • Clear and exciting vision • Write and measure your goals • Proactive management • Financially successful www.businessmentors.net

  12. Exceptional Companies • Synergistic performance - right people • Clear communications • Value, quality and service • Timely information - know your numbers • Systemize operations www.businessmentors.net

  13. Leadership “Leadership creates the climate in which people turn challenging opportunities into remarkable successes.” - Leadership Challenge - Kouzes & Posner • Become a student of leadership • Develop a leadership team • Effective internal communications www.businessmentors.net

  14. Clear and Exciting Vision “Life is too short to waste. Dreams are fulfilled only through action, not through endless planning to take action.” • David Schwartz - Trainer and Author • Create and communicate a compelling vision www.businessmentors.net

  15. Goals “If you don’t know where you are going, how can you expect to get there.” - Basil S Walsh • Quantifiable measurements • Big Picture with short term victories • Measured frequently and rewarded www.businessmentors.net

  16. Proactive Management • Without a solid plan you will find yourself working on others priorities • Stay out of the “weeds” www.businessmentors.net

  17. Financial Success “In theory there is no difference between theory and practice. But in practice, there is. “ - Yogi Berra • Understand benchmarks and have a plan to excel • Not just revenue or profit • Cash • Consistency and balance www.businessmentors.net

  18. Synergistic Performance • Right people in the right place doing the right things www.businessmentors.net

  19. Clear Communication www.businessmentors.net

  20. Value, Quality and Service www.businessmentors.net

  21. Timely Information • Objective measurements allow you to be predictable • Use technology www.businessmentors.net

  22. Systemized Operations • Operational procedures • Job descriptions and organization chart www.businessmentors.net

  23. “We are what we repeatedly do. Excellence , then, is not an act but a habit.” - Aristotle Understand that you are running a business Get away and make a plan Get your team on board Put in writing Measure progress and share results Adjust your plan routinely Steps to Excellence www.businessmentors.net

  24. Lessons from Drucker • Results come from exploiting opportunities not solving problems • For results, resources must go to opportunities not solving problems • Economic results go to market leaders • Market leadership does not last • What exists is likely getting old • What exists is likley misallocated - 10/90 www.businessmentors.net

  25. Final Thoughts “Life is too short to waste. Dreams are fulfilled only through action, not through endless planning and to take action.” - Daveid J Schwartz • Define excellence • Become very proactive • Work daily to create a world class organization www.businessmentors.net

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