Welcome to “Ask-A-PLM” Unlimited Local and Long Distance Business Line Bundle Promotion

1. Welcome to “Ask-A-PLM” Unlimited Local and Long Distance Business Line Bundle Promotion Medium Business Voice Marketing

2. A New Competitive Voice Offer Unlimited CLEC Local & Long Distance calling for less than $37! Offer Availability Offer Details • Effective June 1st 2010, Verizon will offer unlimited calling to local, inter-state and intra-state destinations for a monthly flat rate of $46.00 • Sales team can apply a further 20% discount to bring down the monthly flat rate to $36.80 • EUCL ($6.50) and other taxes and surcharges remain the same • International calls priced separately • Available on CLEC Business Lines only • Available in 39 states in the continental United States   • Not available in 9 ILEC states and the District of Columbia: DC, DE, MA, MD, NJ, NY, PA, RI, VA and WV

3. A Cost-Effective, Complete Voice Solution • Cost Savings • Unlimited Calling for CLEC local and long distance destinations • Simple Price Plan • Flat monthly fee of just $46 • Simplified Administration • One single supplier for all your customer’s communication needs as opposed to managing multiple suppliers across several states. • Easy-to-Use Online Web Tools • The Verizon Enterprise Center hosts over 100 applications & tools to help your customers manage their business communications

4. Attract with the Promotion, Close with the VEC A better way to manage your services The VEC allows you to: • Easily make changes to services • Make MACD’s (moves, adds, changes, deletes) • Track order changes online and request notification when a change is placed • Administrate both CLEC and ILEC service from one single portal • Pay bills in a flexible and eco-friendly way • Receive electronic delivery of the invoice, call detail, and billing reports • Pay online via Electronic Funds Transfer, integrate charges, perform cost allocation calculations and retrieve online invoices for up to seven years • Monitor and track your network performance • See a 360 degree view into your defined network, showing overall status • View network alarms and monitor network utilization • Quickly create, view, and track trouble tickets The Verizon Enterprise Center (VEC) is an online portal with the tools to manage and pay for your ILEC & CLEC services nationwide - For more information on the VEC, go to Insite - Products A-Z - Verizon Enterprise Center

5. Who’s Eligible? • New Customers • New logos to Verizon • Existing Customers • Adding local service for the first time or adding incremental Local Business Lines • Renewal Customers • Adding Local Business Lines for the first time • Adding additional Local Business Lines • Renewing existing Local Business Lines • Available in 39 states in the continental United States • Offer not available in nine ILEC states and the District of Columbia • DC, DE, MA, MD, NJ, NY, PA, RI, VA and WV • Eligible for voice calls only and cannot be used for telemarketing, call centers, and internet access.

6. Area of Focus • Target customers outside of the 9 fBA states. • Customers with multiple locations across states (e.g. retail, services and branch banks) • Customers with a high concentration of Business Lines (e.g. Local Government agencies, etc.) • Verizon’s national footprint covers 85% of businesses with 20 or more employees. • 67% of those business are in our non-fBA foot print • That equates to over 900K businesses. • Only 11% of our $1.9B revenues are from our CLEC local services. • Leverage your ILEC base to expand Nationally with a single vendor solution and the power of the VEC. • Use this bundle to Attack and Grow!!

7. The Competitive Landscape • AT&T - $47 • Cox Cable - $40 - $50 • Time Warner Cable - $46 Price Comparison (Advertised Prices) Main Players Verizon $46 • Competitor’s prices sourced from their websites • Verizon’s price does not include the 20% discount that sales can apply

8. Recommended Next Steps • Download the following customer collateral • Promotion flyer (Insite: Products A-Z / Business Lines or Outbound LD / Fact Sheets) • North America - Global Voice Solutions Customer Presentation • Global Customer Enablement Customer Presentation • Talk to the Medium Business Voice Marketing team • Cesar Teran (631) 357-1176 • Patricia Conway (516) 783-6085 • Lori Bonenfant (617) 743-7966

9. MB Interim Process June 1st- June 31st One Source Order Process • Select VzB Business Line in the Shopping Cart • On the General Configuration Page the CLEC Bundle Promo will appear as Contract Level Promotions • There are 4 Selections based on whether the customer is a NEW or EXISTING VBS III Customer • If NEW the customer will receive the max. Entitlement Level Discount (Manager II) • If EXISTING (has an existing contract with Local Enetitlement Level Discount) then the existing Entitlement Level discount can be either Rep, Manager or Manager II NOTE: Entitlement Level Discounts vary on the term (1, 2, 3 yr term) and the Level (Rep, Manager, Manager II).

10. MB Interim Process June 1st- June 31st (Cont’d) OPTIONS (Select the one that applies to your customer:

11. MB Interim Process June 1st- June 31st (Cont’d) One the Pricing Summary Page (Quote) the promo will appear as static text at the bottom of the quote explaining to substitute the rate in the promo text in lieu of the rate above in the quote.

12. MB Interim Process June 1st- June 31st (Cont’d) Verizon Business III Contract The Contract must include the following attachments: • CLEC Local Service Attachment • Local/LD Bundle Solution • LD Service Attachment • Unlimited Local/LD Business Line Promo Language

13. MB Interim Process June 1st- June 31st (Cont’d) Include the following on your OS case: • LSS Spreadsheet • Data Elements Form • CSR’s that are not imbedded in the LSS Spreadsheet