1 / 16

The Listening Age

The Listening Age. Putting engagement into practice through social media. Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010. Perspective. Biography Participant observer Critical Sociological. Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010. Inspiration.

fletcher-oneill
Télécharger la présentation

The Listening Age

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. The Listening Age • Putting engagement into practice through social media Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  2. Perspective • Biography • Participant observer • Critical • Sociological Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  3. Inspiration • The Social construction of reality • The Support Economy • The Age of Heretics Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  4. Social reality • Peter Berger & Thomas Luckmann • Knowledge and language • Objective reality • Social media redefines social reality Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  5. Support economy • Shoshana Zuboff & James Maxmin • New breed of individuals • Self authoring • The institutional chasm • Social media bridges the chasm Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  6. Age of heretics • Art Kleiner • Heretic as visionary • We are all trapped • Heretics free us • Social media - You are not alone Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  7. Synergy • We can build our world • We can engage together • We are not alone • Social media is our weapon Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  8. The problem • Agencies are trapped • Citizens are uncertain • Employees are uncertain • Fear and doubt are rife • Spin is endemic Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  9. Agency & Community • Citizens are engaging already • Public servants are not • Perceived powerlessness rules • Citizens are cynical • So there is a chasm to cross Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  10. Organisational comfort • Corporate listening • Fight the FUDS • Enlighten corporate areas • Inspire leadership • Harness heretics Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  11. Building competence • Individuals are - sort of • Agencies are not • Build the groundswell • Greater depth • Another chasm to cross Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  12. Organisational culture • Current approach is hierarchical • Behaviouralism rules • Bolstered by managerialism • Rightly viewed with cynicism • Yet another chasm Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  13. Beyond culture • People build culture • Intuition works • Organisations are social • People talk • Social media rocks Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  14. So where are we? • We have a vision • We have a map • We have smart tools • We don’t have a market • So we don’t have passengers Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  15. Crossing the chasms • Allow direct engagement • Rise of the heretics • Allow unstructured engagement • Democratise culture change • Establish a social ecology Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  16. And if we don’t? • Loss of trust • Disengagement • Mediocrity • Declining ability to deliver • A dark age public service Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

More Related