The Four C's of a Diamond Employee

1. The Four C's of a DiamondEmployee COLLEEN DUTTON, SPHR,SHRM- SCP ASSOCIATE VICE PRESIDENT/ CHIEF HUMAN RESOURCES OFFICER OFFICE OF HUMANRESOURCES

2. How can the Four C’s helpme? The Four C’s of a DiamondEmployee What attributes does the employee need to besuccessful? Why is the employee not meeting expectations of thejob? The Four C’s of a DiamondSupervisor Would your employees describe you as a diamondsupervisor? How do you become a diamondsupervisor? The Four C’s of a DiamondEmployer Will this employer be a good fit forme? Applicants – are you a diamond in their eyes?

3. The Four C's of aDiamond Cut Color Clarity Carat

4. The Four C's of a DiamondEmployee Recruitment and EmployeeRelations Character Culture Commitment Capability

5. Four C's of a DiamondEmployee Character • What are the necessary characteristics to be successful in thisposition? • What characteristics would impedesuccess? • Honesty andintegrity?Trustworthy? Respectful of others? • Do they take responsibility for their actions? Admits and learns from mistakes?

6. Four C's of a DiamondEmployee Character • Dependable, reliable, and resourceful? • Discreet whenneeded? • Show appropriate compassion, empathy, and/orsympathy? • Do they display good judgment? How do you define “goodjudgment”? • What traits are important to yourorganization?

7. Four C's of a DiamondEmployee Culture • How do you define the culture of your office, department and organization? • Will this person enhance and influence the culture in a positive manner? • Does this person interact well with others? Are they cordial and professional?

8. Four C's of a DiamondEmployee Culture • What should change andhow should change beimplemented? • What is important tomaintain? • Will they promote a positive work environment through words andactions? • What aspect of your workplace culture is valued byemployees?

9. Four C's of a DiamondEmployee Commitment • What demonstrates or defines commitment to thejob? • It’s not just the number of hours worked; how do they spend theirtime? • Is the employee effective and efficient in their work? Productive and proactive? • Are they a team player?

10. Four C's of a DiamondEmployee Commitment • Demonstrates ownership, responsibility, accountability, caring and isengaged • in theirwork? • Manages up keeping othersinformed? • Strives for professional and personalgrowth? • Contributes to the greatergood? • How does ‘commitment to the job’ vary based on personality traits or culturaldifferences?

11. Four C's of a DiamondEmployee Capability • Do they have the knowledge, skills andabilities • (KSA’s) to meet the performanceexpectations? • Can they be trained in the KSA’s necessary to be successful? Do they possess the aptitude and desireto learn and improve? • Capability is the only ‘C’ that training may help improve. For the other ‘C’s’ you can set the expectation, influence, guide, coach, mentor, and lead by example - then hope for the best and hold accountable.

12. Four C's of a DiamondEmployee Capability • If the first three “C’s” are not present, the technical capability is of less value overall. The employee will not be viewed as a diamond – especially by theirpeers. • Beware of the Cubic Zirconia(CZ). • Ask your team who are thediamonds?

13. Four C's of a DiamondEmployee Can you name the FifthC? Character Culture Commitment Capability

14. The FifthC 5.Choice

15. Four C's of a DiamondSupervisor Character Culture Commitment Communication Look in the mirror... what do yousee?

16. Four C's of a DiamondSupervisor Character • What are the characteristics necessary to besuccessful? • What characteristics impedesuccess? • Are you honest and show integrity in yourwork? • Are you trustworthy? Respectful ofothers? • Do you take responsibility for your own actions or do you blame others when things go wrong? • Can you admit to mistakes and learn fromthem? • How does your behavior influence yourteam?

17. Four C's of a DiamondSupervisor Character • Are you dependable, reliable, andresourceful? • Can you be discreet whenneeded? • Do you show appropriate compassion, empathy,or • sympathy? • How would your direct reports describeyou? • How would your peers andsupervisor • describe you? • Ask yourself – what are the characteristics I have that work for me in a leadership position? What works againstme?

18. Four C's of a DiamondSupervisor Culture • How do you define the cultureof • your department andorganization? • Do you enhance and influence the culture in a positivemanner? • What is important tomaintain? • What about the culture should be changedand how?

19. Four C's of a DiamondSupervisor Culture • Do you interact well with others? Are you cordial and professional? • Do you promote a positive work environment through words andactions? • Do you take action to correctproblems? • Are you creating a culture by design or by default?

20. Four C's of a DiamondSupervisor Commitment • What actions demonstrate yourcommitment to thejob? • It’s not just the number of hours worked - how do youspend yourtime? • Are you effective and efficient in your work? Productive and proactive? • Are you a role model with yourbehaviors? • Are you a team player? - supporting the team effort even if goals for self would be impacted orcompromised?

21. Four C's of a DiamondSupervisor Commitment • Do you demonstrate ownership,responsibility, • accountability? Are you engaged in your work? • Do you promote the success of your team with upper management or do you accept creditfor the work ofothers? • Do you support professional andpersonal • growth for yourself and your staff? • Do you contribute and support thegreater • good?

22. Four C's of a DiamondSupervisor Communication It is not whatyou say, but how you say it. It is not whatyou do, but how you doit.

23. Four C's of a DiamondSupervisor Communication •Do you coach orcriticize? •Do your employees think you communicate in an effective manner? •How do your employees communicate withyou? •Do you reallyhave an open doorpolicy? •How do you communicate understress? •Do you provide on-going feedback?

24. Ask a sillyquestion…..

25. Four C's of a DiamondSupervisor Are you a diamond in the eyes of your employees or are you aCZ?

26. Four C's of a DiamondSupervisor Character Culture Commitment Communication Whats the FifthC? Look in the mirror... what do yousee?

27. The FifthC 5.Choice

28. Four C's of a DiamondEmployer Character Culture Commitment Compensation

29. Four C's of a DiamondEmployer • Character • What is the internal and external reputationof yourorganization? • Why do people want to work at yourorganization?

30. Four C's of a DiamondEmployer • Culture • Why do employees stay or leave? What defines the workexperience?

31. Four C's of a DiamondEmployer • Commitment • Is your organization committed to employees through words andactions?

32. Four C's of a DiamondEmployer • Compensation • Competitive pay is just the start - What do employeesvalue? • What is yourrole in making your organization a diamondemployer?

33. The FifthC Choice!

34. QuestionsabouttheFourC’sofa Diamond Employeemodel? Colleen Dutton, SPHR, SHRM-SCP colleen.dutton@utdallas.edu 972-883-2130 ThankYou!