ReStore Safety What We Learned Last Year and What’s Ahead

1. ReStore Safety • What We Learned Last Year and • What’s Ahead Timeslot 1 – May 4, 2016 at 3:00 p.m. Central Timeslot 2 – May 5, 2016 at 11:00 a.m. Central

2. Our Meeting Space

3. Our Presenters • Eric Allen • Habitat for Humanity Int’l. ReStore Development Consultant ReStore Support Group • Scott Dunwiddie • Lockton Affinity • Sr. Claims & Loss Control Analyst

4. Areas of Focus for Today’s Webinar • Loss Control Survey Update • ReStore Hazards – Top 5 Overview & Recent Webinars • Proper Lifting Review • Loading Customer Vehicles Review • Good Housekeeping Review • Ladder & Dock Safety Review • What’s Ahead… for ReStore Safety • ReStore Safety Resources

5. Loss Control Survey Update

6. Habitat Loss Control Statistics • Soft tissue injuries are the #1 driver of Workers Compensation claims and have a negative effect on insurance premiums • Injuries to ReStore Customers are also a primary driver of General Liability claims • 1007 total Habitat affiliate loss control recommendations by ACE since 10/1/14 • The majority (667) are ReStore-focused recommendations: • Auto Liability (163) • Including: Running MVRs, Developing Policies/Manuals/Handbooks, Vehicle Inspections, Driver Training • Sprains & Strains Prevention (162) • Including: Review of Job Descriptions/Policies, Training on Proper Lifting, Implementation of Light Duty RTW programs • Slip & Trip Prevention (63) • Including: Proper Housekeeping, Parking Lot Maintenance, Removing Extension Cords • Lack of Safety Training (59)

7. Common ReStore Scenarios • Worker loses grip on heavy donated item - severe injury to one or more Workers (i.e. back, shoulder, leg, foot) • Heavy sales floor item falls on Customer – severe injury to Customer • Customer trips on an item left in the aisle • Customer’s vehicle damaged during course of loading purchased item • ReStore truck runs into another vehicle or donor’s property (house, etc.)

8. Product Handling Loss Lesson Consider This Scenario: A Customer is interested in a heavy cabinet being stored on an upper shelf. The Customer had started working out recently, so rather than asking for assistance from a ReStore Worker, the Customer decides to go for it and attempts to lift the heavy cabinet off the shelf and down to the floor in a show of strength. Unfortunately, the door to the cabinet swings open as the Customer begins to lift it, knocking the Customer in the face and throwing the Customer off balance. The Customer falls to the ground, hitting their head, and in the process pulls the cabinet down on top of the Customer as well. 911 is called and the Customer is rushed to the hospital. Shortly thereafter, the Customer’s attorney sends a substantial monetary demand to the affiliate due to the Customer’s severe injuriesand related medical costs.  The affiliate’s General Liability premium substantially increases the next year due in large part to this incident, affecting the amount of money the affiliate can devote to serving partner families. This incident could have been prevented!

9. Slip, Trip & Fall Loss Lesson Consider This Scenario: While moving a large, heavy desk on the sales floor, a ReStore employee trips over the corner of a countertop that was sticking out into the aisle.  The employee lets go of the desk in order to brace his fall, but lands awkwardly on his shoulder.The employee feels immediate pain in the shoulder. At the same time, the other employee assisting with the move is caught off guard by the sudden additional weight of the desk, and severely twists her ankle attempting to regain her balance while not dropping the desk. She is unable to put any significant weight on the ankle after the incident. As a result, both employees are forced out of work for a significant period of time due to their respective injuries, and incur substantial medical costs.  The affiliate’s Workers Compensation premium increases the next year due in large part to this incident, affecting the affiliate’s ability to serve partner families. This incident could have been prevented!

10. ReStore Hazards • Top 5 Overview & Recent Webinars

11. Recent Webinars Affiliate Insurance Program Website: www.hfhaffiliateinsurance.com Login to affiliate page (password = Lockton) Scroll down to Webinars section Webinars Currently Available for FREE on Affiliate Website: “Top 5 Hazards for ReStores” “Focus on Sprain & Strain Prevention” “Focus on Slip, Trip & Fall Prevention” “A to Z of Safe Product Handling” “Workers’ Compensation Overview”

12. Top 5 Overview • Proper Lifting • Loading Customer Vehicles • Good Housekeeping • Ladder Safety • Dock Safety

13. Proper Lifting Review

14. Before You Get Started • Stretching and Motivation • Brief stretching to warm up prior to beginning work; stop if any discomfort • Safety talks to begin each day • Assessing Necessary Equipment • Make sure you can comfortably handle the weight before lifting • Dollies, hand trucks and carts available • Only approved staff should use forklifts • Ensure Clear Path of Travel and Housekeeping (see next slide for additional details) • Move any item that could be a slip, trip, or other hazard • Watch your travel speed • Check Your Surroundings

15. Preferred Lifting Techniques—Body Positioning To LiftUse the Power Position: Get close to item with your feet shoulder width apart Bend at the knees and keep your back straight Grip the load securely To Turn Shift your feet Don’t twist your body Use smooth movements To Carry Keep your elbows in Keep item close to your body Avoid using an extended reach Stay balanced 1 2 3

16. Lifting Poster All ReStores insured by the Affiliate Insurance Program received this poster by mail. Additional copies for your ReStore can be printed. To access an electronic PDF of the poster, visit the ReStore page on our website. www.hfhaffiliateinsurance.com/restores

17. Loading Customer Vehicles Review

18. Loading or Unloading of Customer Vehicles • Facilities and Traffic Management • Have Solutions in Your Toolbox • Loading and Unloading Best Practices

19. Loading or Unloading Best Practices • Use signage to encourage traffic flow • Use a pneumatic bell for best response • Don’t force items into a vehicle • Close hatches and tailgates gently • Secure buggies and carts • Place items so they cannot fall or roll • Never secure a donation • Only approved forklift operators • Be prepared to suggest other options

20. Good Housekeeping Review

21. Aisles & Walkways • Eliminate or draw attention to all trip hazards • Proper and effective merchandising • Adequate emergency exists

22. Housekeeping Best Practices • Keep aisles free of clutter and trash • Clean up spills right away and put out “wet floor” signage • Rugs, carpets and mats should lay flat • Power cords should not lay across floors or aisles • Clearly identify and mark changes in floor elevation • Place items securely on shelves or racks • Place heavy objects on bottom racks and lighter objects on top

23. Ladder & Dock Safety Review

24. Ladder Safety • Know your ladder’s design and limits • Extension ladders must extend 3 feet past point of support • Limit ladder access to staff only

25. Ladder Best Practices • Keep ladders stored in staff-only areas or in roped-off areas • Ladders should be used by ReStore personnel only—not customers! • Make sure that the ladder is fully opened with spreader bars locked and sitting on stable ground • Do not climb beyond the rung indicated on the ladder • Always face the ladder and use the “belt buckle rule” • An extension or straight ladder used to access an elevated surface must extend at least 3 feet above the point of support • 4 to 1 rise/run

26. Ladder Best Practices Continued • Read and follow all labels/markings on the ladder. • Avoid electrical hazards! • Always inspect the ladder prior to using it. • Always maintain a 3-point contact on the ladder when climbing. • Ladders must be free of any slippery material on the rungs, steps or feet. • Use a ladder only on a stable and level surface, • Do not place a ladder on any object to obtain additional height. • Do not move or shift a ladder while a person or equipment is on the ladder.

27. Dock Safety • Stay clear of dock edge • Stay behind safety railings • Keep dock doors closed when not loading or unloading • Keep dock free of debris • Post loading zone signs • 18” warning strip near edge

28. What’s Ahead…for ReStore Safety

29. What’s Ahead Upcoming ReStore Safety Webinars: • Fleet Safety • Facility Safety • Donation Management (including acceptable/unacceptable items, disposal, and SDS management) • Updated Top ReStore Hazards - 2016-17 edition Be on the lookout for Registration information!!

30. ReStore Safety Resources • Overview & Highlights

31. Twitter Safety Contest—More Info Share Your Photos and Win Up to $100! The Habitat for Humanity Affiliate Insurance Program and Chubb Insurance Company are continuing the Twitter contests! These are fun and easy ways for affiliates to engage in safety, with great chances for winning. In each issue of our Safety eNewsletter in 2016 and 2017 we'll announce a safety topic that will be featured in the following issue. To enter the contest, share a photo on Twitter showing how your affiliate has utilized that safety topic with a short description - or share a related tweet depending on that month’s topic. Affiliates will have 30 days to submit an entry. We'll randomly select five winners for each featured topic from the entries. Each winner will receive a $50 Home Depot gift card and have their photo/tweet featured in the Safety eNewsletter. You can win up to two times during the year. New to Twitter? You can easily set up an account at www.twitter.com.

32. Safety Posters The HFH Affiliate Insurance Program is happy to provide safety-focused posters for use by your ReStore. Copies of this featured poster and others can be downloaded and printed at your convenience. To access an electronic PDF of the poster, login to the Affiliate page on our website and scroll down to the Safety Posters section. www.hfhaffiliateinsurance.com/restores

33. Safety Resources & Team Affiliate Insurance Program Website: www.hfhaffiliateinsurance.com hfhinsurance@locktonaffinity.com | 888.553.9002 Eric Allen ReStore Development Consultant ReStore Support Group, HFHI 1-800-HABITAT x 5050 Cell: 417-766-5303 eallen@habitat.org www.habitat.org/restores What will you build? Scott Dunwiddie Sr. Claims and Loss Control Analyst Lockton Affinity Phone: 913.652.7633 sdunwiddie@locktonaffinity.com Don Hartle CSSMI / CEP U.S. Safety Specialist, HFHI Office phone: (404) 420-6730 Cell (404) 859-7146 DHartle@habitat.org· habitat.org What will you build?

34. Q&A Copies of webinar broadcasts are posted on our website – check back soon to get your copy!