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Policing South Wales A Decade in the Sun Deputy Chief Constable Richard Lewis

Policing South Wales A Decade in the Sun Deputy Chief Constable Richard Lewis. INTRODUCTION. About Me Context – Policing South Wales The Introduction of Niche RMS – 2005 A Decade in the Sun So What !. SOUTH WALES. SOUTH WALES POLICE – STRATEGIC FORCE FOR WALES. Wales Pop. 3.2M

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Policing South Wales A Decade in the Sun Deputy Chief Constable Richard Lewis

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  1. Policing South Wales A Decade in the Sun Deputy Chief Constable Richard Lewis

  2. INTRODUCTION • About Me • Context – Policing South Wales • The Introduction of Niche RMS – 2005 • A Decade in the Sun • So What!

  3. SOUTH WALES

  4. SOUTH WALES POLICE – STRATEGIC FORCE FOR WALES Wales Pop. 3.2M South Wales Pop 1.4M South Wales Police 3000 officers 400 PCSO’s 1600 staff 600 volunteers

  5. CARDIFF – POLICING A CAPITAL CITY Seat of Welsh Government – The Senedd 94 different languages 450+ planned events per year/ numerous pop up protests 80,000 commuters daily £2 billion retail economy 55,000+footfall of students Population of 360,000 and 20 millionvisitors annually CARDIFF Fastest growingBritish City 4 out of Wales’ top 5 terrorism threat venues are located in Cardiff £400 million night time economy with UK’s highest density of pubs/clubs 18% of residents live among the most deprived communities in Wales Principality Stadium, WRU, FAW, Cardiff City

  6. POLICING MAJOR EVENTS IN A CAPITAL CITY

  7. WELSH INDEX OF MULTIPLE DEPRIVATION South Wales Valley’s and the two cities have high pockets of deprivation in the Income, Employment and Health domains of the WIMD Cardiff Swansea

  8. A NEW PARTNER FOR SOUTH WALES POLICE - 2005

  9. Crime Information System Command and Control Road Traffic Collision Custody Handling System Data Storage Supplier ‘A’ (oracle 7) Supplier ‘B’ (reality) Supplier ‘C’ (oracle 8) Supplier ‘D’ (oracle 8) Data Storage Data Storage Data Storage HOW IT LOOKED IN 2005 26,858 Road Collisions 000,000’s Paper based Systems 607,608 Recorded Incidents 137,113 Recorded Crimes 50,112 Persons Arrested

  10. INFORMATION MANAGEMENT THE REALITY… Holmes PNC Compass (CPS) • Compromised Delivery of Services • Unable to Meet Growing Information Needs • Small In-house Systems- Struggling • Inconsistent Data • Duplicate Information Paper Equis NM IS C&C Case FixedPenalty Custody Crime Airwave HR

  11. Person Event Location Things! Vehicles Property Exhibits. NICHE – AN INTEGRATED OPERATIONAL RMS Call Handling Incident Mngt Intelligence Gathering • Data entered and held - used many times - A ‘Master File’ • Ability to find it quickly and easily • ‘modules’ accessing common information to stop duplication and ensure consistency • Joined-up processes/workflow • ‘End to end’ information flows e.g. Incident through to case management Crime Recording Intelligence Analysis NIM Tasking Crime invest’n Family Protection Searching Stop/ checks Case Prep Wanted Missing Prisoner Manage- ment

  12. THE CONCEPT OF ‘GOOD ENOUGH’ • The revolution - what Niche RMS gave us ?:- • Single Golden Nominal – The holy grail • Integration of data • Line of sight – super users up to chief officer • Reduced bureaucracy • Fewer interfaces • Reduced training – high at start but soon becomes integrated - very significant • Transparency and scrutiny • Improved performance Management • Auditability • Reduced complexity/systems • Reliability – 99%+ availability It changed our thinking and our boundaries

  13. THE CONCEPT OF ‘GOOD ENOUGH’ • Occurrence Management • Crime recording • Intelligence • Custody • Case Management (DCF) • Property Management • Forensic Management • Missing Persons • Public protection and Vulnerability • Warrants • Investigative tasking • RTC Investigation • ASB • Licensing (firearms, alcohol) The thinking developed in our Niche implementation led to us developing an integrated back office • HR • Finance • Rota & attendance management • Training • Skills • Asset management Single Staff record

  14. A Decade in the Sun 2007 onwards

  15. PERFORMANCE: RECORDED CRIME There was a 29.9%reduction in the 12 month rolling crime figure between January 2007 and September 2012. This equates to 36,417 fewer victims.

  16. PERFORMANCE: DETECTION RATE There was a 7.5%increase in the 12 month sanction detection rate between January 2007 and September 2012, rising from 24.8% to 32.3%.

  17. PERFORMANCE: RECORDED VIOLENT CRIME There was a 17.7% reduction in the recorded violent crime figures between January 2007 and September 2012. This equates to 3,552 fewer victims.

  18. PERFORMANCE: VIOLENT CRIME POSITIVE OUTCOME RATE There has been a 4.4% increase in the 12 month sanction detection rate between January 2007 and September 2012, rising from 53.6% to 58.1%.

  19. THE JOURNEY… VICTIM SATISFACTION Month in isolation satisfaction May ‘07: 37.3%

  20. THE JOURNEY… VICTIM SATISFACTION PT2

  21. QUALITY OF SERVICE • 99.4%of 999 calls answered, within an average of 6 seconds • 85% of 101 calls answered • 90%of domestic abuse victims satisfied with service they receive • 93%of domestic abuse victims satisfied with how they were treated • Highest level of action taken against suspects (comparing 43 Forces) • 1stfor taking action on rape and serious sexual offences • 1st for taking action on violence with injury • 3rdfor taking action on investigating robbery

  22. SOUTH WALES POLICE DIGITAL VISION Digital Case Files Mobile Data Case Management Body Worn Video National Programmes Niche RMS ESN DSD Digital Storage AFR Dynamic Brief & Tasking Integrated Back Office Agile Working Single View of Incidents Voiceless Despatch Creating A New Way of Policing Creating A New Way of Policing

  23. DIGITAL POLICING – Joining with Gwent Police • A single instance of Niche between two forces • Technology presents significant opportunities for improvements in data quality, engagement and service provision • Improves officers ability to respond travelling criminals • Opportunities for partnership alignment • Likely to result in business process alignment in a range of areas • Obvious opportunities for efficiencies • Joint Units already working together across boundaries. • JFU, JSIU,DSD

  24. FIXED, FIELD AND FLEXIBLE – ENHANCING EFFICIENCY AND EFFECTIVENESS • HP Elite Book with 4G Data Capability • Samsung Note 8 • Samsung A5’s & A6’s • Vehicle Wi-Fi

  25. FIXED, FIELD AND FLEXIBLE – ENHANCING EFFICIENCY AND EFFECTIVENESS • Fixed Workers – Officers & staff who need to work in one location e.g. Custody. These will retain their desktops and do not need a mobile phone. • Field Workers – Officers who attend calls e.g. Response, Neighbourhood, Traffic. These will be issued with a laptop and Note 8 mobile. • Flexible Workers – Officers who work primarily in stations and occasionally in the field e.g. CID, PPU. These will be issued with a laptop and Samsung A5. Staff who agile work. Fixed, Field and Flexible Working

  26. Evolution of Mobile Data FIXED, FIELD AND FLEXIBLE – ENHANCING EFFICIENCY AND EFFECTIVENESS Evolving Mobile Data 2010 to the present Oct 2015 Sep 2016 & Apr 2017 May 2018 Version 2.3 Version 1 Version 2.1 & 2.2 Legacy BlackBerry & BES Android, Samsung, Airwatch MDM

  27. FIXED, FIELD AND FLEXIBLE – ENHANCING EFFICIENCY AND EFFECTIVENESS • Search: • Person • Vehicle • Address • Tel/Email • Occurrence Search • Command & Control Search • Warrants Search • Work: • Personal Niche Tasks & Occurrences • Unit Tasks • Current Call access with Sat Nav • Briefings • Warrants • Electronic Pocket Notebook (EPNB) • Records Searches • Add Text, Sketch, Signatures • Geo tagged entries • Photo Management • Searchable (Officer, Supervisor) • View & Edit on Desktop Browser • ‘Long Press’ Add EPNB to Niche Occ. • Forms: • DWS • PPN • Stop Search • NIR • Victim Contact • Use of Force

  28. Right person, right place, right time, right tools, right intelligence Less Time in Stations – More Time on the Beat

  29. AUTOMATED FACIAL RECOGNITION - AFR AFR Identify – slow time use of technology which compares image of the unknown suspect or person againsty entire joint Niche RMS image database (5000,000) and ranks likeness returning about 200 result AFR Locate – This is the live time deployment of vehicle with cameras and supporting laptop which checks live image streams against specific watch list – offenders or intelligence Benefits • See past age, weight, facial hair, injuries • Faster identification of offenders • Earlier idof offenders improves investigationoutcomesand victim satisfaction • Public supportive • Frees up resources to be reinvested in priority areas Results • Over 500 arrests in the past 21 months • 1000+ positive matches reached • Changing use case • 0 false arrests First UK police force to make an arrest as a result of a live deployment of the technology

  30. AUTOMATED FACIAL RECOGNITION - AFR The New Mobile App • June 2019 will see South Wales Police officers able to identify wanted individuals in real time through a new facial recognition app on their mobile phones • It will enable officers to confirm the identity of a wanted suspect almost instantaneously even if that suspect provides false or misleading details, thus securing their quick arrest • Officers will be able to access 480,000 custody images and the associated actionable data from Niche, allowing to them to identify whether the person stopped is, or is not, the person of interest, without having to return to a police station.

  31. So What Then?

  32. THE ECONOMIC AND SOCIAL COSTS OF CRIME

  33. THE ECONOMIC AND SOCIAL COSTS OF CRIME So how much more value for money does SWP provide as a result of its policing strategy than MSG?Almost £500 million less in social and economic cost/impact.

  34. EFFICIENCY AND PRODUCTIVITY • Leading on technology across the country • A “beacon force” –Sir Thomas Winsor Chief HMI • Increased productivity by £3m+ • Improved investigative opportunities and outcomes • Better service to victims and witnesses • Reduces estate requirement – £25m capital receipts over 3 years • Annual revenue savings of £3.1m so far

  35. PUBLIC PERCEPTION OF POLICING 2018 (SWP) 48% of respondents agree that the force are dealing with the crime and ASB issues that matter to them 42% nationally 48% of respondents had seen an officer or PCSO on foot at least once a month or more 32% nationally 38% are satisfied with the visibility of officers on patrol 24% nationally 65% have seen an officer or PCSO on foot at least once every 3 months 44% nationally 73% were satisfied with how officers dealt with their issue 64% nationally 63% have seen an or PCSO in a vehicle at least once every 3 months 59% nationally 72% were satisfied with the service they received from the force 61% nationally 64% are satisfied with the force 61% nationally

  36. PRODUCTIVITY AND EFFICIENCY STRATEGY Facial Recognition

  37. Any Questions?

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