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2012/07/08 Tzu Chi Summer Health Fair Site Plan

2012/07/08 Tzu Chi Summer Health Fair Site Plan. ＊ Health Fair Sync-Up Orientation Agenda 健康日前行. 1.Service Flow Chart – 看診流程圖 2. Layout Floor Plan – 場地佈置圖 3.Greeting Area Flow – 掛號 等候區 流程 4.Registration Area – 註冊 區 5.General Waiting Area Control – 一般候診區

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2012/07/08 Tzu Chi Summer Health Fair Site Plan

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  1. 2012/07/08 Tzu Chi Summer Health Fair Site Plan

  2. ＊Health Fair Sync-Up Orientation Agenda 健康日前行 • 1.Service Flow Chart – 看診流程圖 • 2.Layout Floor Plan – 場地佈置圖 • 3.Greeting Area Flow –掛號等候區流程 • 4.Registration Area – 註冊區 • 5.General Waiting Area Control – 一般候診區 • 6.Department Control – 各科看診區 • 7.Record Return – 病歷回收 • 8.Volunteer Guidelines – 義診志工注意事項 • 9.Setup Items Request Table – 佈置需求表 • Appendix– 附錄

  3. 1. Service Flow Chart 看診流程圖 一般 候診區 Start 開始 General Waiting Area Assign Master Number 領牌 諮詢 西醫 中醫 脊椎 牙科 眼科 Vision Registration 註册 Service Completed No Measure Blood Pressure (BP) 血壓 完成 MD OMD DC Dental Yes 病歷回收 Record Return 身高體重 Measure Wt & Ht End 結束 3

  4. 2.1 Layout Floor Plan - Outside 外場佈置圖 TzuChi Flag Dempsy Road TzuChi Flag • Outside Set-up Items • - 10’x10’ Tent x6 • 6’ table x 5 • Blue table cloth x 5 • Chairs x 30 • - Health Fair Banner x1 • - Tzu Chi flag & pole x2 • Tzu Chi Community Booths x2 Parking Lot Registration Waiting Area Registration Tzu Chi Booths Tzu Chi #1 Tzu Chi #2 Sign In & Information Reg #1 Reg #2 10’x10’ tent x2 10’x10’ tent x2 10’x10’ tent x2 Snack / Water Health Fair Banner Main Hall

  5. 2.2 Layout Floor Plan – Main Hall 內場佈置圖 13.5’ 6’ 29’ Snack / Water Record Return 6’ ECH-CHI 6’ CACCC 6’ ACSCCA 6’ Alzhemier 6’ 4’ 4’ General Waiting Area • Inside Set-up Items • 6’ table x 8 • Blue table cloth x 8 • - 4’ table x 8 • Chairs x 50 • White table cloth x 2 roll • - Decorated flowers • Tzu Chi publications • Snack / Water / Cup AADP (16’ x8’) 6’ Tzu Chi Publication 6’ 4’ Vision Chart Approx ~ 34’ Stage 7x7 Treatment Tent 4’ 4’ 4’ 4’ 6’ DC OMD#3 OMD#2 MD#1 Vision MD#2 OMD#1 7x7 Treatment Tent 7x7 Treatment Tent 7x7 Treatment Tent 7x7 Treatment Tent 7x7 Treatment Tent 7x7 Treatment Tent 7x7 Treatment Tent Approx ~ 50’

  6. 2.3 Visiting Room – Dental Office 辦公室 –牙科 Restrooms Water sink • Office • 6’ table x4 • Chair x 15 • Xray tent x1 Equiptment Cleaning P. Dental chairs P. Dental chairs Storage for furnitures ’ P. Dental chairs Xray Dental Supply Dental Supply Dental Supply

  7. 2.4 Layout Floor Plan – Buddha Hall for Triage & OHI 佛堂佈置圖 – 護理站及口腔衛教 Wt & Ht storage • Buddha Hall • Wt & Ht Scale • Body fat tester • 6’ table x 3 • Blue table cloth x3 • - Chair x 20 • Partition x 3 Oral Hygiene 秀麗門 Body Fat (BF) Test BP 秀麗門 秀麗門 Storage ’

  8. 2.4 Layout Floor Plan – Lecture Room 187 演講廳佈置圖 • Lecture Room 187 • Table x 2 • Blue table cloth x 2 • Chair x 30 • Partition x 2 • Screen x1 • Mic/Mixer/Speaker • Projector • Computer PC Projector Screen Podium

  9. 2.5 Layout Floor Plan – Volunteer Room 187A 醫護及志工休息室佈置圖 Est. 20’ Est. 18’ Lunch 12:00PM – 1:30PM • Volunteer Room 187A • 6’ Table x 2 • - Chair x 10 • Serving Utensils • Paper Towels • - Water / Snacks/ Cups Food Table Water/Snack Food Table To Lecture Room 187

  10. 3. Greeting Area Flow 掛號等候區流程 • 依到達順序，分發號碼牌(Master Number)給來參與健康日的看診者(每位看診者一個號碼)。 • 為病人講解後續流程、服務項目及注意事項，並請病人在此等候區等候。 • 注意有無情況特殊病人。 • 介紹慈濟與互動。

  11. 4. Registration Area / Triage Flow 註冊區/護理站流程 • 註冊時，依號碼(Master Number)，Flow in/out志工引導看診者從掛號等候區到註冊區登記。 • 註冊單會註明看診科別(Patient Registration and Consent Form, Appendix 1)並會預先分配各科序號，登錄於看診單。(Service Card, Appendix 2) • 註冊志工為看診者說明下面要進行的工作和手續。 • 註冊完後，至佛堂(Buddha Hall)，量身高體重(Weight and Height)及量血壓(Blood Pressure)。完畢後，Flow in/out志工引導至內場Main Hall。

  12. 5. General Waiting Area Flow In/Out Control 一般候診區 • 量完身高體重及血壓後，Flow in/out志工引導看診者至一般候診區等候看診。(General Waiting Area) • Controller根據看診單(Service Card)，登錄看各科序號於候診區控制表。(MultiService Log Sheet, Appendix 3) • 根據各科的候診需求，迅速依各科序號，另由志工Flow out看診者到各科的Station。 • 看診者Flow out到各科後，消去相對的各科序號。 • 如發生某一科等待時間太長，告知看診者約略的等候時間來減低等候的不耐。

  13. 6. Department Control 各科看診區 • Controller登錄看診者號碼及姓名於各科看診登記表。(Department Log Sheet, Appendix 4) • 依登記表順序，請看診者依序就診。 • 該科就診完畢後，Controller查看看診單。(Service Card) • 如各科全部就診完畢，Flow out至病歷回收部。(Record Return) • 如尚未就診完畢，Flow out至一般候診區。(General Waiting Area) • 與醫生協調看診人數, 通知註冊組控制人數。 • 活動結束後，將看診登記表交給病歷回收部(Record Return)，統計看診人數。

  14. 7. Record Return Exit Control 病歷回收 • 感恩看診者的參與 • 檢查簽名 • 回收號碼牌 • 回收病歷表

  15. 8.1 Health Fair Volunteer Guidelines 義診志工注意事項之一 • 注意安全。 • 不遲到, 不早退。(簽到與簽退) • 服裝儀容整齊(志工背心,請當天借出及歸還) • 不擅自離開被分配的工作崗位。如需休息替換，請確定有志工代理你的工作, 並告知名組組長。 • 義診時，常有變化球，請依組長指示，做所安排的職責。為避免溝通上困擾，除非事情緊急，請勿在會場上指揮其他志工。 • 經常洗手, 一離開工作場所，立即洗手。 • 如有刺傷流血，一定要立刻報告負責人員處理。

  16. 8.2 Health Fair Volunteer Guidelines 義診志工注意事項之二 • 不向病人推薦醫師及偏方。 • 尊重病人隱私，不批評或談論病情。 • 如有語言溝通問題，請找翻譯志工。 • 攜帶並使用環保碗筷及茶杯。 • 口氣溫和, 態度親切, 耐心誠懇，面帶微笑。 • 感恩 、尊重、愛！讓人對慈濟起歡喜心，進而接引入慈濟善門。

  17. 9.1 Setup Request Table 1 of 5 佈置需求表之一

  18. 9.2 Setup Request Table 2 of 5 佈置需求表之二

  19. 9.3 Setup Request Table 3 of 5 佈置需求表之三

  20. 9.5 Setup Request Table 4 of 5 佈置需求表之四

  21. 9.6 Setup Request Table 5 of 5 佈置需求表之五

  22. Appendix 1 – Patient Registration & Consent Form 註冊表及同意書(節錄)

  23. Appendix 2 – Service Card 看診單

  24. Appendix 3 – General Waiting Area Log Sheet 候診區控制表 24

  25. Appendix 4 – Department Log Sheet 各科看診登記表(中醫)

  26. Appendix 5 - References 參考資料 • TCNW Medical Group Wiki https://nca.us.tzuchi.org/content/wiki/medical-group • Tzu Chi Fresno Medical Outreach Guideline V1.0 http://nca.us.tzuchi.org/?q=content/wiki/community-outreach-and-health-fair-operation • Tzu Chi Northern California Medical Outreach Guideline https://www.socialtext.net/outreach/medical_outreach

  27. 感恩Thank You!

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