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Overcoming Fear of Flying: Taking Off with Patient Engagement

Join us up front to discuss successful experiences and challenges in patient engagement, including implementing BCT materials and identifying practice champions. Explore goals to advance patient engagement work within your practice.

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Overcoming Fear of Flying: Taking Off with Patient Engagement

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  1. If you are a practice facilitator, please join us up front briefly. Keep your cell phone out! Please text “aimeeenglish729” to 23333.

  2. Overcoming Fear of Flying: Taking Off with Patient Engagement Emilie Buscaj MPH, PCMH CCE Aimee English MD Don Nease MD Christin Sutter Jack Westfall MD, MPH Linda Zittleman MPSH

  3. Session Objectives • Review role of patient engagement in ENSW • Describe successful experiences and challenges with patient engagement, including BCT material implementation • Explore 1-2 successes in identifying a practice champion for patient engagement • Identify 1-2 goals to advance patient engagement work within your practice, including BCT material implementation

  4. Review of Patient Engagement in ENSW Use of BCT* materials? PFAB* started? *BCT = Boot Camp Translation,* PFAB = Patient and Family Advisory Board

  5. Looking Out Over the Edge: Embracing Challenges of Starting a PFAB

  6. Patient Advisors On PFAB Struggles https://www.youtube.com/watch?v=1AxThGFX3Sc&feature=youtu.be

  7. Example Patient Expectations “As long as this is made clear to the members, most people will understand that there are limitations to what a large organization can accomplish.” -- Anonymous CO Patient or Family Advisor “The majority of patient advisors have been exposed to a variety of healthcare facilities and would understand that there are barriers to system changes.” -- Anonymous CO Patient or Family Advisor “As an advisor I understand that everything I suggest may not happen. Sometimes its about hearing the reason behind why the clinic does something that I may not like and then it makes more sense as a patient.” -- Anonymous CO Patient or Family Advisor

  8. Taking the Leap:Engaging Patients Within the Clinic

  9. Patient Advisors On PFAB Accomplishments https://www.youtube.com/watch?v=yEuxxKbI6ns&feature=youtu.be

  10. Using Boot Camp Translation Materials What is working for you? What questions have you been asked? What do you need from us? • Community-made by patients and practices! • Available for FREE on the ENSW Shop: www.practiceinnovationco.org/ensw/home/bootcamp-shop • Can be used within the practice or the community.

  11. Small Group Discussions: Practice Facilitators chosen to facilitate, please find 2-3 people to join your group.

  12. Question 1 (8 min.) Describe how your practice (or practices you work with) is/are engaging patients within the clinic currently?

  13. Question 2 (8 min.) What are some opportunities for growth? Be specific.

  14. Report Out Facilitators: • 1 success discussed • 1 opportunity for growth discussed • 1 thing you learned as facilitator

  15. What is one next step to enhance patient engagement within your clinic(s)?

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