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Complaints Assessment Mental H ealth and Addictions

Complaints Assessment Mental H ealth and Addictions. ADVOCACY CONFERENCE 2013 Deborah O’Flaherty, Complaints Assessment Manager Theo Baker, Deputy Commissioner. OVERVIEW. Statistics Nature of complaints Handling factors Complaints Process Discussion. The Numbers . Complaints Received.

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Complaints Assessment Mental H ealth and Addictions

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  1. Complaints AssessmentMental Health and Addictions ADVOCACY CONFERENCE 2013 Deborah O’Flaherty, Complaints Assessment Manager Theo Baker, Deputy Commissioner

  2. OVERVIEW Statistics Nature of complaints Handling factors Complaints Process Discussion

  3. The Numbers

  4. Complaints Received

  5. Individual providers – 157 Group providers – 124

  6. Individual Providers

  7. What happened to the 203?

  8. Why do people complain?

  9. What did they complain about?

  10. Handling factors

  11. Handling factors Support for complaint Entitlement to information Length of time Coronial inquest District Inspector

  12. Over to Debbie! Statistics Nature of complaints Handling factors Complaints Process Example

  13. HDC Complaints Processes

  14. Complaints processes

  15. Investigation

  16. Case Study Miss A – alcohol dependence and bipolar type 2 Strong suicidal ideation – hospital admission Poor treatment, poor follow-up on discharge

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