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Seminar in Service Management and Engineering

Seminar in Service Management and Engineering. Paul Lillrank Jan Holmström. Course Objectives. The objective of the seminar is to give insight into a specific knowledge area with a topic chosen by the student . Further, the objective is to give the student knowledge in:

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Seminar in Service Management and Engineering

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  1. Seminar in Service Management and Engineering Paul Lillrank Jan Holmström Jan Holmström & Paul Lillrank

  2. Course Objectives • The objective of the seminar is to give insight into a specific knowledge area with a topic chosen by the student. Further, the objective is to give the student knowledge in: • applying research methodology used typically in industrial management research, • writing reports with scientific orientation, and • working in seminar type sessions. • The seminar prepares the student with experience needed when writing master’s thesis. Jan Holmström & Paul Lillrank

  3. Seminar in Relation to Master’s Thesis Master’s Thesis ‘Research’ Seminar ‘Literature Research’ Special Study ‘Empirical Research’ Jan Holmström & Paul Lillrank

  4. Seminar in SME, Schedule, Autumn 2014 • 04.03.2013 Introduction to the course, topic suggestions • Topic suggestions • Writing in English • Source information search • 18.03 2014 Topic selection deadline • 31.03 2014 Intermediary report (topic/objectives/RQs + initial list of main references) deadline • 01.04 2013 Presentation and feedback on intermediary report (Jan & Paul) • 05.05.2014 Deadline for seminar reports (by e-mail) • 06.05.2013 Seminar presentations Jan Holmström & Paul Lillrank

  5. Grading Jan Holmström & Paul Lillrank

  6. Choosing the Topic • Balance with • potential use of results • potential to arise interest and gain publicity • stakeholders (e.g. an industrial company as a customer) • scientific validity and reliability • your own interest! Jan Holmström & Paul Lillrank

  7. Topic suggestions • Jan: 1. Digital manufacturing in the supply chain2. Modeling and monitoring based business models in the built environment • Paul: 1. Customer / market segmentation principles in professional services 2. The quality of information and information systems 3. Outcome -based revenue models 4. Charities and corporations - governance and performance in for-profit, and not-for-profit hospitals 5. How learning curves are managed in professional services 6. Leanagility- combining lean and agile management Jan Holmström & Paul Lillrank

  8. Seminar in IM, Contacts Teachers: Paul.Lillrank@aalto.fi Jan.Holmstrom@aalto.fi For issues related to information search : Library Jan Holmström & Paul Lillrank

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