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City of Cambridge IT Strategy Project

City of Cambridge IT Strategy Project. 07 November 2012. Prepared for. Agenda. Remarks Introduction – City Gartner Overview Project Objectives Project Plan Department Focus Group Preview Key Deliverables Wrap-Up. Gartner Overview Introduction to Project Team.

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City of Cambridge IT Strategy Project

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  1. City of Cambridge IT Strategy Project 07 November 2012 Prepared for

  2. Agenda • Remarks • Introduction – City • Gartner Overview • Project Objectives • Project Plan • Department Focus Group Preview • Key Deliverables • Wrap-Up

  3. Gartner OverviewIntroduction to Project Team • Gartner is the world’s leading information technology research and advisory company • Our 5,200 associates deliver technology-related insights and interact with clients in 12,000 distinct organizations worldwide across 85 countries: • Over 600 senior level consultants deliver fact-based solutions across all technology and process domains • Over 800 analysts engage in more than 290,000 one-to-one client interactions each year • We maintain the world’s largest repository of IT metrics and benchmarks E-Gov Executive Committee Gartner Project Team Dorothy Yu • Michael Leitch • Paul Denvir • Catherine Goldstein • Jim Lewandowski • Janice Francis Project Governance City Project Sponsor Bob Healy Project Core Team Project Manager Mary Hart Subject Matter Experts Extended Project Team Key Stakeholders Analysts and Subject Matter Experts Subject Matter Experts

  4. IT Strategic PlanProject Objectives • The City of Cambridge is at a critical juncture as it balances customer and citizen demand for additional and improved services with an IT department developed to support historical user needs. • Innovation, mobility and a number of other key objectives have been at the forefront of City business and IT leadership discussions but a formal, actionable IT Strategic Plan has not been developed. • The City aims to understand if the IT department possesses the capabilities that will enable the City to meet their future state objectives and take advantage of innovative technologies. • The City asked Gartner to serve as a qualified, independent consultant to: • Document and validate the City’s future state business and IT goals, including the related imperatives and operating principles • Assess the City’s capabilities related to achieving their target state • Develop an IT Strategic Plan and Roadmapdefining the best application of IT investments for the City to achieve its short- and long-term objectives

  5. Project PlanKey Activities and Timeline Jan. 21 Nov. 5-12 Nov. 19 Nov. 26 Dec. 3 Dec. 10 Dec. 17 Dec. 24 Dec. 31 Jan. 7 Jan. 14 Project Initiation Understand Business Demand Determine IT Direction Assess Capabilities Findings / Assessment / Alignment Workshop Determined Required Actions Develop Roadmap Prepare /Deliver Executive Briefing Executive Briefing

  6. Department Focus Group PreviewParticipants & Discussion Topics • Focus groups are being scheduled for next week Nov 13-15 • The purpose of these discussions is to obtain Department input on: • City’s strategic direction, over 1+ years • Role of information technology to support and enable that direction • Critical imperatives and key challenges • Example discussion topics include: • What are the key programmatic goals and critical success factors? • Do you have any major current/future technology initiatives? • What are the mechanisms for making technology investment decisions? • What works well today and what challenges are you facing with IT?

  7. Project PlanKey Deliverables and Value to the City • Deliverables • Business imperatives and IT implications • IT imperatives linked to business imperatives • IT vision and operating principles • Business-IT Alignment workshop outcomes • Assessment findings and key gaps for focus areas • IT Strategy Plan • Roadmap and key initiatives • Governance processes and metrics • Resource plan • Final executive report and briefing

  8. Wrap up • Overview of IT Strategy Project – Objectives, Plan, Deliverables & Value to City • Participation of Departments and Key Individuals • Role and Involvement of E-Gov Executive Committee

  9. Contacts Dorothy Yu Managing Vice President Gartner Consulting Telephone: +1 617.930.3904 dorothy.yu@gartner.com Mike Leitch Associate Director Gartner Consulting Telephone: +1 203.524.4759 michael.leitch@gartner.com Paul Denvir Senior Director Gartner Consulting Telephone: +1 908.249.8007 paul.denvir@gartner.com Cathy Goldstein Director Gartner Consulting Telephone: +1 646.593.0052 catherine.goldstein@gartner.com

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