“You Can’t be a Leader if You Don’t Know Where You Are Going!”

“You Can’t be a Leader if You Don’t Know Where You Are Going!” Nancy Skinner, RN-BC, CCM – casemanager@mac.com

Defining Leadership Fill in the blank ________________________________________________ ________________________________________________ ________________________________________________ Name a Leader – Someone you might seek to emulate ___________________________

Nancy’s Definitions of Leadership • If your actions inspire others to dream more, learn more, do more and become more, you are a leader. ~John Quincy Adams • Leadership: The art of getting someone else to do something you want done because he wants to do it. ~Dwight D. Eisenhower • Management is doing things right; leadership is doing the right things. ~Peter F. Drucker • Leaders are those that can change, adapt to change and prepare others for change ~Hugh Gouldthrope Being afraid to make a mistake but doing it anyway because of a belief that it will help the team to achieve their Mission! Leadership is more than understanding that you will sometimes be “off course” and your path will need to be “recalculated” Leadership is accepting that redirection without malice or frustration! Leaders do not condemn; they inspire!

"The first and most important choice a leader makes is the choice to serve, without which one’s capacity to lead is profoundly limited.”~Robert Greenleaf

Habits of a LeaderHow they Behave – Day in, Day out • Have a clear understanding of who they are; what they can do; what they know • Risk Taking • Status Quo is not acceptable • Foster a clear sense of direction • Turn knowledge into action • Believe in their Purpose

Types of Leaders • Autocratic • Bureaucratic • Charismatic • Participatory • Laissez-faire • People-oriented • Servant • Transformational leadership.

ARe You A Manager or A Leader? • Concentrate on task completion or question whether it is the right task? • Form your own opinion or carefully listen to others first? • Avoid risk or take risks? • Urgently move toward a goal or achieve steady progress in achieving the goal? • Concentrate on the task or relationships? • Create a plan that is controlled or create adventure? • Surprise people or rarely surprise people?

Little Steps TO ADVANCE YOUR LEADERSHIP SKILLS • Be decent and thoughtful • Discourage negativity • Be “social” • Be compassionate • Know your strengths; learn from your weaknesses • Set achievable and definitive goals • Leading is constantly learning If I plant my seeds today, what will I get tomorrow?

ARe You A Manager or A Leader? • Leaders are constantly scanning to produce visions, concepts, plans and programs. • The manager asks how and when; the leader asks what and why. • The manager has his or her eye always on the bottom line; the leader has his or her eye on the horizon. • The manager does things right; the leader does the right thing.

Leadership TODAY • 88% of leaders report that work is the primary source of stress in their lives • 60% say their organization is failing to provide them with the tools necessary to handle stress • 66% believe their stress is higher today than 5 years ago • A lack of resources and time are the most stressful leadership demands experienced by leaders. Stress is caused by trying to do more with less, and to do it faster. • More than 90% of leaders indicate they manage stress by temporarily removing themselves, either physically or mentally, from the source of their stress.

Leadership • Have a Mission and Vision • Lead people don’t direct them. (What to do, not how to do it! Setting of goals; not the steps to achieve them) • Study – What works or doesn’t work? What are the obstacles? • Set an example • Care for the folks you lead

The Glass Needs TO Be Half Full! People who are always complaining attract more things to complain about. People who are always stressed attract stressful situations. People who are always angry attract angering experiences. If you start your day with a bad attitude, you might just end up having a bad day. But if you start the day with a good attitude, more often than not you will have a good day. People who have a positive mindset, maybe because they see the good in others, appreciate the beauty around them, have hope for the future, and try to make the best out of all situations, will attract more experiences to feel good about.

work-life balance • Make personal health and wellness goals • Have your own personal Board of Directors • Take some time to recover and recharge • Learn the prompters of your stress • Learn to say NO! • Celebrate today!

Nancy’s Thoughts on Leadership • Do not follow where the path may lead. Go instead where there is no path and leave a trail. ~Ralph Waldo Emerson • The first responsibility of a leader is to define reality. The last is to say thank you. ~Max DePree • A manager takes people where they want to go. A great leader takes people where they don't necessarily want to go but ought to. ~ Rosalyn Carter • A leader creates a vision for others and directs them toward achievement of that vision. • Are you the wind beneath their wings? • What is important is not who you lead but who follows you!

The most important role of leadership is to replace yourself. ~ Mary Gambosh

While Nike says “Just Do It”, Case managers “Realize a Mission and GET IT ACCOMPLISHED!”

Thoughts on Mission/VISION Statements The difference between a mission statement and a vision statement is that a mission statement focuses on an organization’s present state while a vision statement focuses on an organization’s future. Examples: • CMSA'sStrategic Vision "Case managers are recognized experts and vital participants in the care coordination team who empower people to understand and access quality, efficient health care.” • CMSA-OK will be recognized and accepted as the premiere association for case/care management and case/care management professionals.

Mission Statements • The Home Depot is in the home improvement business and our goal is to provide the highest level of service, the broadest selection of products and the most competitive prices • Aetna is dedicated to helping people achieve health and financial security by providing easy access to safe, cost-effective, high-quality health care and protecting their finances against health-related risks. • CIGNA's mission is to improve the health, well-being and security of those we serve • UnitedHealth Group - Our mission is to help people live healthier lives. • The Case Management Society of America is the leading membership association providing professional collaboration across the health care continuum to advocate for patients’ wellbeing and improved health outcomes through: • Fostering Case Management growth and development • Impacting health care policy and • Providing evidence-based tools and resources • Establish the Oklahoma Chapter of the Case Management Society of America as the premiere professional association furthering the diverse field of case management by providing opportunities for development and education, while advocating high standards of practice within the healthcare industry, to ensure positive patient outcomes and to benefit all case management professionals.

Writing a Mission Statement • What’s important to you? • What’s your reason for being? • Answers these questions: • 1. What are the opportunities or needs that you exist to address? (the purpose of the organization) • 2. What are you doing to address these needs? (the business of the organization) • 3. What principles or beliefs guide your work? (the values of the organization)

Write your Personal Mission and Vision Statement Vision ________________________________________________ ________________________________________________ ________________________________________________ Mission ________________________________________________ ________________________________________________ ________________________________________________

Nancy’s Thoughts on Realizing Your Mission • Know your Mission - "Why do we exist?" • Develop a MAP based on your Mission • What will I do today to achieve our Mission? • What are the barriers and how can we remove them? • Enjoy the “Rest Areas” • Documenting the journey • Enjoy the destination

Realizing Your Mission At Pixar, when a director hits a snag on a film, they immediately call in the “brain trust.” This is a group of brilliant senior filmmakers who come in, look at the film in progress and give brutally honest feedback for about two hours. As President Ed Catmull says, “it’s far better to learn about problems when there’s still time to fix them than from the audience after it’s too late.”

Colin Powell’s Thoughts on Leadership • It ain’t as bad as you think. It will look better in the morning. • Have a purpose. • Get mad, then get over it. • It can be done. • Be careful who you choose. • You can’t make someone else’s decisions. You should not let someone else make yours. • Check small things • Share credit. • Address the problems and gaps. • Remain calm. Be kind. • Have a vision. Be demanding..

Other Thoughts • “You have to decide what your highest priorities are and have the courage, pleasantly, smilingly, non apologetically—to say no to other things. And the way to do that is by having a bigger yes burning inside.” — Stephen Covey • "Remember, when you were made a leader, you weren't given a crown, you were given a responsibility to bring out the best in others. For that, your people need to trust you."- Jack Welch, former CEO, General Electric • “I look for three things in hiring people. The first is personal integrity, the second is intelligence, and the third is a high energy level. But if you don’t have the first, the second two don’t matter.” – Warren Buffett • “Watergate wasn’t so much a burglary as it was the failure to recognize mistakes, to take responsibility for them, and to apologize accordingly."- Jon Huntsman, Chairman, Huntsman Corp.

OTHER THOUGHTS • Being Brave ."To never give up and to know that you don't have a limit to how hard you can try." ~ Tucker Arnold • “Enough about death, I want to talk about living.” ~ Madeline Robbins • I love today! ~ Lillian Trippe

Resources • The Little Big Things: 163 Ways to Pursue Excellence, by Tom Peters. • Helping, by Edgar Schein. • Leadership Behavior Checklist -www.collegiateproject.com/articles/Leader%20Behavior%20Checklist.pdf

“You Can’t be a Leader if You Don’t Know Where You Are Going!”