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Working on the move

Working on the move. Customer engagement in the retail sector 20 March 2013 Phil Kemp, Global Managing Director, Regus Third Place Spencer Slee, Director, Staples UK. Content. The world of work is changing How is the space changing? Staples. Regus at a Glance. Market. Regus. Network.

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Working on the move

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  1. Working on the move Customer engagement in the retail sector 20 March 2013 Phil Kemp, Global Managing Director, Regus Third Place Spencer Slee, Director, Staples UK

  2. Content • The world of work is changing • How is the space changing? • Staples

  3. Regus at a Glance Market Regus Network 7100 Employees £1.24b Revenues 1500 Business Centers 600 Cities 3.1b 400m Workers in the World Workers over 60 20% Annual Growth 1m+ Members 98 Regus Express 99 Countries 1.3b 40% Mobile Workers by 2013’ Women in Business

  4. The Regus Story Exceed 930,000 customers across 92 countries 2011 Business world launched 2008 Doubles business in last 3 years exceeding 800,000 customers; opens central global management center in Geneva 2010 2nd countryNetherlands, Amsterdam 1990 Repurchased majority shareholding of UK business 2006 Business founded in Belgium by Mark Dixon 1989 Acquired HQ in the USA 2004 Floats on London Stock Exchange 2000 Launch 2G and adoption of mobile phones 1990 First laptops 1995 Launch of 3G 2001 Blackberry launch 2003 iPad launch 2010 Downtown Locations Secondary Locations Gas & Train Stations / Airports Community Centers

  5. The world of work has changed • People work everywhere • Flexible working demands flexible workspace globally • It’s a ‘workspace revolution’ 

  6. Global market of mobile workers Workers in the world Mobile workersby 20131 of workers would consider a pay cut for more flexible work conditions3 Typical annual cost of a desk in a western city centre2 of all office desks are unoccupied during the working day3 of workers have the right tools to work anywhere3 • Worldwide Mobile Worker Population 2011-2015 Forecast, IDC • Agility @ Work Report • 3. Unwired Research Report

  7. Growing our network Existing offices Railways Roadside Airports Retail Future centres Homeworkers

  8. What do workers want? Proper Work Surface Regus Mobile Worker Survey (2011) Security Video Assistant /Concierge CustomerServiceAssistant Electrical Power Wireless Internet Business Class Internet Video Conferencing Office Equipment CourierServices Printing Privacy Ability to Reserve Copy /Scan / Fax Air-Conditioning CentralLocation Telephone Meeting Rooms Availableanywhere Coffeeshop Dedicated businessenvironment

  9. Staples at a glance

  10. Consumer behaviour Consumers are changing where, how, and even why they shop

  11. Opportunity Opportunities Mobile workers need more than just Smartphones and Tablets

  12. The challenge The challenge Adjusting our product offering and services to the needs of mobile workers

  13. Concept • Travelling pack • Staples lounge • GoMobile centre • Copy & Print centre • EasyTech support • DHL

  14. Staples business lounge • Multichannel shopping • Working, shopping and relaxing • High touch sales experience • Meeting point & working space • ALL IN ONE!

  15. Benefits • Become the destination for office solutions • Transform our image • Keeps us in touch with the mobile workforce • Win- New mobile clients within retail and direct • Retain – Corporate clients • Grow – Our existing mid market business

  16. Optimised use of space

  17. Cooperation Staples and Regus Staples: Goal: Offering better customer experience, supporting customers work more productively Regus: Goal: Increasing working possibilities on the go, third places

  18. Progress to date • Current business hub network: • Birmingham • Reading • Swindon • Sheffield • Performing well • Strong interest • High levels of usage

  19. Thank you Phil Kemp, Global Managing Director, Third Place Spencer Slee, Director, Staples UK

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