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Presentation to Deans

Presentation to Deans. Deans Meeting November 9, 2005 Revised November 14, 2005 Including attachment with benchmark data. Service Demand Grows. Oct. 04 Oct.05 Increase My UW-Madison logins 1.27M 1.66M 31% Email daily average 1.5M 1.75M 17%

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Presentation to Deans

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  1. Presentation to Deans Deans Meeting November 9, 2005 Revised November 14, 2005 Including attachment with benchmark data

  2. Service Demand Grows Oct. 04 Oct.05 Increase My UW-Madison logins 1.27M 1.66M 31% Email daily average 1.5M 1.75M 17% WiscCal users 11,135 14,086 27% My WebSpace accounts 6,455 25,197 290% WiscNet peak traffic 392/403 MBps 390/425MBps WiscWaves peak traffic 0 277/283MBps Total network traffic 392/403MBps 667/708MBps 70+%

  3. * Excludes State funding for infrastructure projects controlled by them.

  4. Topics for Discussion • Security • Integrated Systems • Networking • Academic Technologies • Enterprise Applications • Disaster Prevention and Recovery • Purchasing and Licensing

  5. IT SECURITY

  6. Security Practices • Help us, help you… • Campus awareness campaign • Limit access to your personally identifiable information • Buy a shredder • Install anti-virus software • Use good passwords, don’t share • Recognize scams and phishing

  7. Security Initiatives • Network logon policy • Minimum password standards • Audit of use of SSNs • Firewall implementations

  8. Integrated Systems

  9. Identity Management • Who are you? • Do you have permission? • Did you send me this? • Is my document secure? “On the internet, nobody knows you are a dog.”

  10. Identity Management • Directory services (LDAP) • Single sign-on • IAA • Identification • Authentication • Authorization • IMLG (identity management leadership group) • Federated identity management • Secure encrypted identity (PKI)

  11. Service Oriented Architecture • Simplified system integration • Easy access to data across systems

  12. Networking

  13. Cell Contract • DoIT administers DOA voice contracts • Worked with DOA/US Cell for Athletics • Saved $100K • Can we do more? • VoIP?

  14. The 21st Century Network

  15. The 21st Century Network • Central support with local control • Ongoing funding model in place • Wireless, authentication and firewall service • Collaborate as we move forward

  16. Research Networks • WiscWaves • And BOREAS • And Northern Tier • To Internet2, NLR • To National and Global Research Networks

  17. BOREAS-Net

  18. Academic Technologies

  19. Academic Technologies • Learn@UW • Library Systems • D-Space • Minds@UW • And something really new - Croquet

  20. Academic Support • Traditional - lecture, discussion and lab • Newer - online video, slides and notes, streamed lectures • Less space • More effective instruction • More one-to-one contact • Ex: Credit Outreach Program

  21. Enterprise Applications

  22. Enterprise Applications • APBS status • Shared Financial System 8.8 in November • ISIS 8.9 in December • My UW-Madison upgrade in January • WiscMail in spring and summer • Grants management coming

  23. Challenges with ERPs • Compliance with identity management strategy • Compliance with SOA direction • Campus culture - can we change the way we do things or must we modify and modify and modify the application?

  24. Disaster Prevention and Recovery

  25. Disaster Prevention and Recovery Current: • All institutional data mirrored and stored • Network Operations Center 24/7 • Upgrade to primary data center (Dayton) • Electrical • Cooling and fire suppression • Connectivity • Server consolidation • Physical security

  26. Disaster Prevention and Recovery Next: • Same upgrades to our backup site at WARF • Redundant/split processing in design • Modernizing storage and processing • Physical and electronic security extended to network nodes

  27. Purchasing and Licensing Concerns

  28. Purchasing and Licensing • New state Silver Oaks contracts • Microsoft contract • Instructional and research contracts

  29. Distributed and Central IT Support at Madison

  30. DoIT staffing • Full time staff - 532 • Student staff - 214 • Other staff - 79 • TOTAL 825 • DoIT staff with IT job titles - 440

  31. Distributed IT Staff • Primary tech partners - 233 • 163 with IT titles • Campus IT staff with IT job titles - 632 • Members of tech partners mailing list - >700 • Madison estimate ~850

  32. Distributed and Central Staff • Our colleagues have found twice as many IT staff in campus schools and departments as in central IT organizations • Our ratio is similar • 440 central • ~ 850 in schools and departments

  33. Distributed IT Provides • Support for research • Desktop support/repair • Local security • Instructional support • Dept-specific applications • Sometimes- • bldg/dept networking, email, other

  34. Central IT Provides • Network • Voice services • Enterprise systems • Middleware • Architecture • Security • IT policy direction

  35. Central IT Provides • Enterprise applications (admin, library, course management, student information) • Portal (My UW-Madison) • Campus-wide collaborative applications (WiscMail, WiscCal, My WebSpace)

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