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Analyze This! An Iterative Analysis of Reference Statistics

Analyze This! An Iterative Analysis of Reference Statistics. Nadia J. Lalla, Erin Kerby , Deborah Lauseng Taubman Health Sciences Library University of Michigan. The Three Amigos. Deborah. Nadia. Erin (with Alfie ). Original Service Model. In the Beginning. Original Service Model.

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Analyze This! An Iterative Analysis of Reference Statistics

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  1. Analyze This!An Iterative Analysis of Reference Statistics Nadia J. Lalla, Erin Kerby, Deborah LausengTaubman Health Sciences LibraryUniversity of Michigan

  2. The Three Amigos Deborah Nadia Erin (with Alfie)

  3. Original Service Model In the Beginning

  4. Original Service Model Does the transaction datasupport our service model?

  5. I Have A Question! Types of Questions Circulation Reference Directional Access Research Citation Management Where Are Questions Asked Integrated Reference/Information Desk Phone Email Office Hours Consultations

  6. The Counting Part

  7. Year One (June 2010 – July 2011) Monthly statistical nag End of the year statistical beg Ran a basic report (who, what, when, where) Performed a trend analysis

  8. Trends in Usage at Service Points Trends in Usage of Service Points

  9. Purpose of Contact

  10. Peak Service Times

  11. Trends in usage andpeak services times were as expected.

  12. Could a New Service Model Work?

  13. Simultaneous Uniform Single Service Point • Staffing • Reference staff at Information/Circulation Desk • Circulation = backup support to reference • Requires a higher skill set • More expertise • Greater knowledge of sources

  14. Year Two (June 2011 – July 2012) DeskTracker and Footprints statistics gathering Additional data collection instrument Affinity analysis

  15. Problems with Data Collection

  16. A New Nag

  17. Interpretation is a Fine Art AKA how to drive your SI student insane

  18. Information/Circulation Desk n=1,591

  19. The Details – Information/Circulation Desk Total=322

  20. Backup/Reference n=765

  21. The Details – Backup/Reference n=551

  22. Immediate Changes @ THL • School of Information students and some backup staff trained on circulation skills. • Selected non-SI students trained to provide basic reference assistance for ejournal access issues, citation verification, and basic PubMed/CINAHL searches. • Liaisons Librarians delegate all circulation questions and most ejournal access questions. • Librarians handle the most difficult reference questions.

  23. Library-Wide Changes Changes to types of data collected

  24. Institutional Changes A A major building renovation

  25. Points to Consider Difficult to separate the question from the cause of the question (i.e., what is the question really about?) Theoretically, access is easier with so much online but …. people still need help with HOW to access ebooks,ejournals, etc. These are not easy transactions. Ongoing reluctance/resistance to enter statistics (librarians) and record details on questions (staff/students). There’s a lot of data.

  26. Contact Information Nadia J. Lalla, MLIS Coordinator, Collections & Information Services Taubman Health Sciences Library The University of Michigan Ann Arbor, MI nadiamar@umich.edu Erin Kerby, MSI Veterinary Medicine Librarian Veterinary Medicine Library The University of Illinois at Urbana-Champaign ekerb@illinois.edu Deborah Lauseng, AMLS Coordinator, Liaison Services TaubmanHealth Sciences Library The University of Michigan Ann Arbor, MI dlauseng@umich.edu

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