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The European Agency for Special Needs Education

The European Agency for Special Needs Education. Pete Walker Internet Development Group Manager Kieren Pitts Senior Analyst/Programmer. ILRT & Internet Development group. Institute for Learning and Research Technology [ILRT] Established 1996 Approx. 50 full and part-time staff

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The European Agency for Special Needs Education

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  1. The European Agency for Special Needs Education Pete WalkerInternet Development Group Manager Kieren PittsSenior Analyst/Programmer

  2. ILRT & Internet Development group • Institute for Learning and Research Technology [ILRT] • Established 1996 • Approx. 50 full and part-time staff • Expertise in Internet technologies and education • Member of the W3C • Internet Development group [ID] • Operates on a commercial basis • 15 staff including developers, project managers and a Web designer

  3. Relevant experience • Long term partnerships • Leadership Foundation, Church of England, Office for Fair Access, Society of College, National and University Libraries (SCONUL) • Large-scale projects • University of Bristol Content Management System (CMS), Desire, Regard, SOSIG (now Intute), Virtual Training Suite • Large-scale Web sites • 7,000+ static pages and 8,000+ dynamic pages • Over 4 million page accesses per month • 262 content editors on University of Bristol CMS • 2700 survey authors on Bristol Online Surveys (BOS) • Multi-lingual sites

  4. Relevant experience (cont.) • Staff expertise • Standards-based design • Accessibility (including audits and testing) • Code reviews • Usability best practice • Integrate design and development • Communication skills • Conference attendance • Teaching • Internal training

  5. Relevant experience (cont.) • Development experience • Bespoke applications and customisation of third-party products • Predominantly Perl and Python but also including several PHP-based projects • RDBMS • Predominantly PostgreSQL and Oracle but increasingly MySQL

  6. Our work ethos • Doing the right thing… • Honesty • Openness • Collaborative • Standards evangelists • Accessible to all • Deliverables to pass the “Rocking chair test” • We view projects as a partnership

  7. Partnership profile • A collaborative approach… • Be open and honest • Communicate (and always in a timely manner) • Work together to resolve any issues • Remain user focused

  8. Vision for www.european-agency.org • We believe in developing and delivering a vision together • What do your users want? • We can help you determine your user’s needs • We can then develop solutions to meet their needs • We can assess the success of these solutions • What would help you? • We can develop solutions to streamline your internal processes too

  9. Possible areas to explore • Redevelopment of the site to showcase content and best practice • Tools to enable communication and collaboration between site users • Methods of regular communication with your users to ensure their needs are met • Improving the content development processes

  10. Building a roadmap… • Consultation with stakeholders • User needs analysis • Technology review • Content development review • Site redesign prototypes • “Buy-in” from all

  11. Implementing change • User testing including accessibility review • Content editors awareness and training • Launch of new site • User satisfaction reviews • Search Engine optimisation work

  12. Potential site improvements • Fresh and engaging design with a consistent look and feel throughout • Valid and semantically correct XHTML • CSS positioning • Improved accessibility • Security and maintenance practices review • Site search tool implementation • Syndicated content? • Other tools requested by users?

  13. September 2009…? • Site potential realised through new design and structure • Easy to use tools for site maintenance • Content easy to find • Collaborative and interactive tools for users • Site proved and improved via regular testing • Secure and sustainable IT base • ILRT dispensable!

  14. Communication will be key • Phone • Meetings • Email • Video conference? • Access Grid? • IRC? • Basecamp? • Wiki?

  15. Why we want to work with you • Interest • Delivering benefit to others • Education market • Shared aims • Enhance our reputation

  16. Thank you Pete Walkerpeter.walker@bristol.ac.uk Kieren Pitts kieren.pitts@bristol.ac.uk

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