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Organization Overview and Strategy Mike Butler, President, Operations and Services

Organization Overview and Strategy Mike Butler, President, Operations and Services. Measuring Success Yesterday & Tomorrow. 2013. Our Mission to Our Communities. + 12%. $951m. 2013. Our People & Our Mission. Top Two Box. 92%. 2013. Our People & Our Promise. Top Two Box. 72% 82%.

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Organization Overview and Strategy Mike Butler, President, Operations and Services

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  1. Organization Overview and Strategy Mike Butler, President, Operations and Services

  2. Measuring SuccessYesterday & Tomorrow Providence Health & Services | 2014 GOVERNANCE CONFERENCE

  3. 2013 Our Mission to Our Communities + 12% $951m

  4. 2013 Our People & Our Mission Top Two Box 92%

  5. 2013 Our People & Our Promise Top Two Box 72% 82%

  6. 2013 Our People & Their Voice Norm 10%

  7. 2013 Our Leaders & Their Commitment Norm 7%

  8. 2013 Our Patients & Our Quality O/E Ratio .83 .78

  9. 2013 Our Patients & Our Service Combined 3.0%

  10. 2013 Our Epic 1.0 Practices Months Hospitals 24, 2400, 24

  11. 2013 Our Financial Performance NOI Budget EBIDTA Days Cash -85%, $975m, 181

  12. 2013 Our Changing Market & Share

  13. 2014 Measuring What Matters Aligning Our Success Measures Providence Health & Services | 2014 GOVERNANCE CONFERENCE Mission & values Strategic outcome & pillars Operating model Industry transformation Core leaders Metric drive Drive competitive excellence

  14. 2014 New Success Measures Inspire and Develop Our People Core Leader Engagement Caregiver Health Index

  15. 2014 New Success Measures 2014 Building Enduring Relationships with Customers My Chart Activations Patient Loyalty Index

  16. 2014 New Success Measures Create Alignment with Clinicians & Care Teams Clinical Excellence Index

  17. 2014 New Success Measures Develop and Thrive Under New Care Delivery Models Primary Care Panel Size Clinical Network Performance

  18. 2014 New Success Measures Grow by Optimizing Expert-to-Expert Capabilities Free Cash Flow Unique Patient Count

  19. 2014 Foundational Success Measures Develop and Thrive Under New Care Delivery & Economic Models Salary & Supply Cost Net Revenue

  20. 2014 Foundational Success Measures What’s Possible, Together Retail Excellence Healthiest Communities Institutes of Excellence Community Benefit

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