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Section 9.2

Section 9.2. Ethical Behavior. WHAT YOU’LL LEARN. Why ethics are important in the workplace How you can behave ethically in the workplace. WHY IT’S IMPORTANT. Your ability to behave ethically in the workplace will enable you to earn the trust and respect of your employers and coworkers.

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Section 9.2

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  1. Section 9.2 Ethical Behavior

  2. WHAT YOU’LL LEARN • Why ethics are important in the workplace • How you can behave ethically in the workplace

  3. WHY IT’S IMPORTANT Your ability to behave ethically in the workplace will enable you to earn the trust and respect of your employers and coworkers.

  4. KEY TERMS • ethics • confidentiality • prejudice

  5. Ethical Behavior Ethics are the principles of conduct that govern a group or society; the values that help people decide what is right and what is wrong. Some companies have programs to promote ethics.

  6. Honesty Employers expect their employees to be honest. Dishonesty is the cause of most ethical problems in the workplace.

  7. Honesty One lie can destroy your reputation. An honest worker has a much better chance of being successful in a career.

  8. Honesty About Time One way to demonstrate honesty is to be truthful in reporting your work hours. What might be the consequence if employees are dishonest about the time they work?

  9. Honesty About Money Taking money out of the cash drawer is clearly dishonest. What about altering a taxi receipt to increase your reimbursable expenses— is this dishonest?

  10. Honesty Think about how your actions might appear to others. Remember that dishonesty becomes easier with practice, so it is better not to start.

  11. Respecting Employers’ Property Don’t illegally copy company software for personal use. Don’t take office supplies home.

  12. Respecting Employers’ Property If your supervisor knows you are stealing stamps, will he or she put you in charge of more costly items?

  13. Interacting with Others Interactions with others may also involve ethical issues.

  14. Confidentiality Confidentiality means keeping secrets from people who are not supposed to know them. Your company, coworkers, friends, and family will expect you to observe confidentiality.

  15. Confidentiality On the surface, confidentiality seems easy. Sometimes, though, there are conflicting interests. Consider the following dilemma. continued

  16. ETHICSin Action Sharing Secrets You recently stared working at a new software company. Your new supervisor wants you to tell her everything you know about a secret program that you were working on at your old company. continued

  17. ETHICSin Action Sharing Secrets You never signed a confidentiality agreement, but you know that the program will be a great accomplishment for your former company once it is released. Your supervisor tells you that you will receive a large bonus and a promotion if you tell her about the program. continued

  18. ETHICSin Action Sharing Secrets THINK ABOUT IT Would you tell her about the program? Why or why not?

  19. Fairness Virtually every business includes men and women of different races, cultural backgrounds, and religions. Treat everyone fairly, openly, and honestly.

  20. Fairness Prejudice is an unjustifiable negative attitude toward a person or group.

  21. Fairness Prejudice can express itself as: • racist or sexist comments, • stereotyping, • name calling, and • unfair generalizations.

  22. Fairness Prejudice in any form is hurtful, offensive, and unacceptable. Employees can be fired for practicing prejudice, and companies can be sued.

  23. Graphic Organizer 9.2 Ethical Behavior Ethical Behavior Maintain Confidentiality Be Honest Reject Prejudice Respect Privacy + + + = Chapter 9 • Workplace Ethics Succeeding in the World of Work

  24. Handling Unethical Practices If you experience or observe prejudice in the workplace, consider whether it was an isolated incident. If the offense is deliberate, don’t ignore it, but don’t act rashly either.

  25. Handling Unethical Practices If you’re dealing with a customer, simply walk away and report the incident to your supervisor. If you’re dealing with a coworker, you might tell him or her you will not tolerate his or her prejudiced behavior.

  26. Handling Unethical Practices If that does not work, talk to your supervisor about your coworker’s offensive behavior. Look for solutions, not revenge.

  27. Handling Unethical Practices If your employer is unethical and you decide to take action, these pointers may help: • Keep a detailed written record. • Check your observations with others. • Get advice from people you trust. continued

  28. Handling Unethical Practices • Check your motives. Are you acting for the right reasons? • Collect any evidence you can. • Decide whether you want to remain anonymous or speak up openly. • Report only facts or observations. Don’t exaggerate or speculate.

  29. CAREER CHECKLIST When Faced With Ethical Decisions in the Workplace… Never compromise your own values. Do not engage in activities that leave you uncomfortable. Develop and maintain integrity. Respect the values of your coworkers and people you interact with on the job. Avoid gossip and rumors. continued

  30. CAREER CHECKLIST When Faced With Ethical Decisions in the Workplace… Speak with your boss or a trusted supervisor if you are faced with an ethical problem. continued

  31. CAREER CHECKLIST When Faced With Ethical Decisions in the Workplace… Remember that you are held accountable for your actions, including letters and e-mail—don’t say or do anything that you would not like to be known to the public. Find a new job if your company’s ethics don’t match your own.

  32. SECTION 9.2 REVIEW Key Concept Checkpoint Comprehension Imagine that you’ve observed a coworker lying to a customer. How might this unethical behavior affect you? continued

  33. SECTION 9.2 REVIEW Key Concept Checkpoint Comprehension Of the different kinds of ethical behavior, which do you think will be your biggest challenge? Why? continued

  34. SECTION 9.2 REVIEW Key Concept Checkpoint Critical Thinking Are you born with a set of ethics, or do you acquire ethical beliefs and attitudes through experience?

  35. End of Section 9.2 Ethical Behavior

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